[Resolved] Regus Group / retainer fee refund

Company Name: Max Dragon Technology
Company CEO: Linda Worthington
Contact: +65 [protected]
Location: Singapore
Regus Office rented: Wisma Atria Singapore
Lease period: April and May 2018
It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks??
Sent numerous emails to account.[protected] but did not receive reply. This is really bad customer service. If you have a helpdesk contact, we would expect a 24hours reply.
Please advise what can we do to get back our retainer refund??
Appreciate your immediate reply.
Thank you!

Regus Group

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Regus Group Customer Care's Response, Aug 01, 2018

    Dear Katherine,
    We are sorry to hear of your dissatisfaction. We fully understand the importance of receiving prompt payment of retainer refunds, therefore have attempted to make this process as smooth as possible for our valued customers. Requesting your retainer refund is very easy: simply log into your online account (i.e. and go to the End Agreement section. The reason why we’re asking all our customers to provide details online is to prevent fraud.
    After investigating we noticed that your online request was missing. We have now manually actioned your request and expedited you refund.
    Should there be anything further we can assist you with then please do not hesitate to contact us at account.[protected]
    Thank you; we appreciate your business.

Jul 26, 2018

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