Regency Furniture Store - Largo, Maryland / I will never go to regency furniture again!
I purchased a Sofa from Regency Furniture, at the Largo, Md store and I also requested for special fabric on the sofa. I waited 3 months to for the sofa and when I received it the legs could not be installed because the lug nuts shift inside the frame of the couch. I had to return the couch and wait six more weeks for this to be fixed. I received my couch back with black marks on the back. Two weeks later I sitting on my couch and the legs broke again. I called customer service and they told me I could not get my money back because it was a special order. The technician came to my house replace the legs six weeks later. One month later the two my son sat down on the sofa and the two front legs broke. I called customer service and requested for the technician to please come out. I was told that Mr. Lee the district manager would have to okay this. I called three and four times a day for one week before Mr. Lee returned my calls. I ask if there was anyone I could talk to since Mr. Lee would not return my call. When I mentioned channel seven news on your side I received a phone call from Mr. Lee that same day. The technician was send to my house and he took pictures and told me that the couch had been moved and that is why the frame was broke. I told him that the only time the couch was moved is when regency furniture picked up the couch for repairs. The couch is very large and I only have one wall that the couch will fit in my living room. I will never go to Regency Furniture again.
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