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Regency Fireplaces / Wood Insert / Warranty

Canada

This company bosts a "lifetime warranty" but in reality the warranty covers inital factory defects, after that if anything goes wrong it must be your fault. They feel no responsibility for living up to their vaulted advertizements reguarding the performance of their inserts. If anything goes wrong after you use the fireplace it must be your fault and not theirs. I have had other fireplaces before this one and have used them with no problems, but because this one had heat tubes fall apart and a cracked firebox it must be my fault for overfiring the box and can't be their fault for a product being used for more than a show piece.

Ga
Mar 17, 2013

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