Regency Fireplace / Regency Horizon Gas Fireplace

Do yourself a favor, Look for another fireplace brand!!! REGENCY=Very Poor customer service and dealer doesn't care as well. My gas fireplace insert when lit to put a fire on, would explode inside of the firebox. (Incomplete combustion). The explosion was so violent it blew the damper gaskets on the insert to shreds and the whole unit shook. I called the gas company and they immediately tagged the unit as unfit. Called the dealer and it took him a couple weeks to come out and look at it. He played with it for about an hour and said it was good to go. A week later it did the same thing again. Once again dealer came out to fiddle with it and once again it did the same thing again. Called the area sales mgr Bob McCauly. I might as well talked to a blank wall, as that is what he is like. He stated the dealer will fix it. Famous last words. When dealer didn't fix it right, McCauly wouldn't answer his phone. Typical loser. I called an HVAC company to come out and look at it; and they fixed the unit, of course at my expense. Works better now, than it did when it was brand new. They found the problem, something the dealer couldn't figure out. Regency didn't want to fix it even though it was under the warranty. Buyer BeWare--You will be sorry if you purchase anything that's a Regency product. Very expensive unit that works like a cheap scrap of metal.

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I agree with the complaint