I have been an RCN customer since November of 2004 at two locations.
I am extremely disappointed with the RCN Executive Resolution Team’s disregard to certified letters, e-mails and photos, regarding poor installation which caused fire hazards failure to provide proof of credits despite many requests and frequent disconnection of services without notice during my dispute.
The poor installation caused the cable to fall over the door (entrance/exit to the apartment) creating an egress problem, which drew the attention to my neighbor who advised the coop board and immediately had the apartment inspected by the building management. Furthermore, when entering or exiting the apartment the cable became loose and services were continuously disrupted, which could only be restored manually.
Despite submitting a certified letter to RCN Corporation on December 21, 2008, there was absolutely no response and forced to call customer service for an update on February 2, 2009. The customer service representative I spoke to was unaware of my complaint and notice of fire hazards..
Therefore, I faxed the original certified letter on February 2, 2009, as per fax confirmation attached. Again, RCN did not respond, thereby prompting me to call the RCN Executive Resolution Team on February 18, 2009 .
RCN dispatched technicians on (02/19/09) which had to return 02/25/09 to re-wire the cable throughout the apartment, including the removal of wiring in the kitchen, which required new plaster and paint at additional cost to hire a contractor, see contractor invoice attached.
Furthermore, on March 4, 2009, my dispute was setteled with Ms XXXXX and was supposed to receive credit of $536.98, which remains unclear because RCN has not provided details or explanation, causing much confusion and doubt if full credit has been applied to my account. I also questioned other charges via e-mail, dating from November 2008 through March 2009, totaling $295.82, which also remains unresolved.
Although, I had requested Ms XXXXX to provide proof of credits and explanation of charges many times via e-mail, she has not responded.
The disconnection of services during the dispute while requesting proof of credit and explanation of other charges, demonstrates RCN’s unethical business practices, forcing me to make payment without options to maintain communication with my associates, because I work from home.
RCN’s disconnection of all services during my dispute, caused additional personal time lost, cost to my Verizon Wireless service for over limit fees and fax service and demanding compensation reflected by schedule.
I am further exploring the possibility that RCN has been in breach of contract and will provide further details once available.
Further more numerous hours spent communicating with RCN to rtesolve issues and at no time has a letter or any communication be sent by RCN. The increase charge and mystery charges on my bill and ask for explanantion without any resolution.
A truly horrible experience and a terrible company.