RCN / Customer Service
RCN has got to have the absolute worst Customer Service (if one can even call it that) on the planet Earth bar none! I have moved a fair number of times and have never had such bad customer service from any other cable company.
First, the bills from RCN seem to be sent at random times and as of late I had not received a bill for thee months. Trying to resolve this with customer service on the telephone has become such a nightmare that now I use the e-mail service which is just about as ineffective but at least I'm not on the phone on hold for extended periods of time plus it is a bit of a paper trail. Now it seems that the account number on my paper bill and the account number I received from RCN security via e-mail are different. I am trying to at least get e-mail notification when a bill is sent so I can send in a payment regardless of receiving, or in my case not receiving, a bill. I have this set up with other services as well as electronic billing and I was able to set these up in less than several minutes. With RCN this has been going on for about a month now.
I finally got into the website and register for my account. This took about 45 minutes of diligent work to get my account number recognized. I still can't get into the e-mail account to register for e-mail notification. The RCN website is fraught with errors with page not found, circular references, etc. My favorite is in looking at bundled services.
I am collecting the e-mail responses fro RCN to my questions and reading them in retrospect they are hilarious. The people obviously don't read the customer e-mails and reply with scripted responses or total nonsense. After I collect another month of these I think I'll put them in book form and sent it to the RCN Board of Directors. Maybe a book is in the making?
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