I ordered a set of Seaquest DSV dvds in August. When I finally received them (five weeks and not two after I placed the order) I found that 1) eight episodes were missing; 2) one episode was incomplete; 3) disc 12 was defective in that it froze during the last episode on the disc. I was promised in e-mails dated 9/20/06, 1/18/07, 1/30/07 that within 15 days I would be mailed a replacement set. Needless to say, I have never received the replacement DVDs. On 2/23/07then indicated that I wanted a refund of the purchase price. To date, I have not received any confirmation that they have been in touch with the credit card company. Fortunately, I had notified the card issuer of the problem, and they are listing the transaction as in dispute, but I don't know how long they will do that.
RareDVDs makes a lost of glowing claims on its website about quality and customer service, all of which are bogus.