[Resolved] Rakbank / The National Bank of Ras Al Khaimah / clearance letter issuance - paid up credit cards

Dubai, United Arab Emirates Review updated:
Contact information:

I have made a final payment which paid up 2 credit cards in January 2018 in a payment structure agreed to by RAKBANK and their collectors. (emails and statements to support). In a phone conversation with their 'skip investigator' Joyce Anchin on the 11th of February 2018, i was assured that i would have my clearance documents by the end of that week (15 February 2018), with the police clearance documents following shortly. We are now 2 weeks on and i have still not received any of the above documentation. I will need these documentations before the 5th of March since my company require me to travel to Dubai.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Dear Customer,

    Please contact us on 04-2130000 or provide your contact number for us to reach you.

    Thank you
    RAK BANK team

Feb 21, 2018
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  • Si
      Feb 26, 2018

    I am a RAK BANK customer since 2007. Recently i have closed my credit card 5124 0375 3944 6007 and requested to give a manger cheque for excess amount. As per your Gold Souk BRANCH customer service reprentative advise, i have request your call centre people to send the manager cheque to the Gold Souk BRANCH due to I don't have postal service in my registered post box. But they don't accept my request and send to the cheque to the post box. Now they are telling to lodge a complaint in police to not receipt of the cheque and get a report and visit BRANCH to re-issue the cheque again. This is absoulty unfair and harreshment to give trouble to the customer. I don't expect this kind worst and harassment of behavior from you customer service people. I never ever believe to RAK BANK and their products and Services. The simply make money from customers and so bad to treat if they leave from their service. So I want to complaint to the RAK BANK top management. Pls call me 050 8834806 for further clarifications.

    +1 Votes

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