Radio Shack / rude manager
I have never complained about anything in my entire life and it takes ALOT for me to get mad. All of the time i have waisted trying to get this $100 dollar computer charger and money in gas I wonder why am i waisting more of my time writing this... because I don't want other people to experience such bad service or waist time like I have on this day.
It all started this morning when my computer charger had broke due to a default. Me and my boyfriend go to Radio Shack to get a new one because I had a very important essay due the following day. It is very convenient since it is the closest place to us as opposed to Best Buy. My boyfriend goes into the store and comes back out telling me that the employee in their had sold him a charger on sale for $40 and had told him that was the right one. We get home and find that the charger wasn't even a charger. We drive back and they tell my boyfriend that the guy that sold it had already left and they didn't know why he sold that to us. They plug it (the computer) into a new charger and and another employee tells us that this is the one that works now, sends us home, and the light won't even come on. I call thinking that maby i was doing something wrong. The manager, Mr.T, tells me that that was the right charger. I explain that the light isn't coming on and ask if maby i should just "wait a little longer." He says "Well if the light isn't coming on than there's nothing u can do about it so u need to bring it back in, ". I say thank you and hang up the phone. About a half an hour later me and my boyfriend arrive back at the store for the third time. As soon as we walk in all of the employees explain that they gave us the wrong tip for the computer and that's why it isn't working. The manager, Mr. T, begins to help us. I ask him if the charger is going to work this time and from that point he begins to be very rude and has an attitude. He tells me" Well, I'm not going to know until I plug it in now will I?", me not knowing that is isn't already plugged in. Than I explain to him that I drove up here three time today, keep in mind I'm still being very sincere. He says "Oh, really?I didn't see you in here at all today", knowing that my boyfriend was in here all three times. Than he tells me that he doesn't know if he is going to have a charger for my computer so I ask him if there is somewhere else close by I can get one from. He starts really getting mad and tells me that if I want to go somewhere else it is no problem and he can refund my money. Than I say "this is ridiculous" wondering why he is being so rude. He snaps and tells me that he is going to refund my money and is now longer going to help me. "You can go somewhere else, "he says. So i told him fine than give me my money back. He preceeds to walk into the back of the store when I ask the other manager if there was a complaint number I could call. Mr.T comes out from the back and is being very polite at this point trying to "act like a real manager" maby to cover up is ignorence and rudeness in front of the other manager.
So in conclusin, I have never been treated so unfairly as a paying customer and I have never seen so much ignorence and disrespect in a store in my whole entire life. No paying customer should have to be treated so unfairly so I will never step foot back into that radioshack as long a I live. Thank you for you time.
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