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Quick Weight Loss Centers


Bad business practice

Complaint Rating:  50 % with 42 votes
50% 42
Contact information:
Quick Weight Loss Centers
Houston, Texas
United States
I had a very bad experience with Quick Weight Loss Centers, and I recommend that nobody consider doing business with them.

The bad experience began at the 59 & Kirby location in Houston with manager Paula Martin.

Firstly, Ms. Martin's sales pitch was fast, robotic, and pushy. Her attempts to connect and build rapport were fake and contrived. I felt strongly that she only cared about one thing: getting me to sign. The experience felt altogether icky.

The cost of the program happened to be prohibitive for my particular budge at the time, so I chose not to sign up. But then I impulsively decided to purchase some of their snack foods, and then later regretted the purchase because I determined it was not a good value for my particular situation.

The next day I went to return the unopened goods for a refund, Ms. Martin coldly and insensitively informed me that FDA regulation does not permit QWLC to accept returned items and that company policy does not allow refunds. She told me the next step I could take was to fax in a written complaint, which I did.

I then received a call from the district manager (DM) over that store, and I explained the situation. She explained that it's company policy - not FDA regulation - that disallows receiving returned items. The store manager's and district manager's stories were inconsistent, demonstrating blatant lack of integrity. I respectfully appealed to the DM to grant me one exception to company policy and to refund my money - money that was precious to me in a time of financial hardship. But, as it turns out, goodwill towards dissatisfied customers is a non-priority for QWLC. She stubbornly refused to grant an exception or refund my money. Instead, she gave only inadequate, unsatisfactory excuses.

This district manager clearly does not value me as a future prospect. I want to purchase QWLC's services in the near future when my budget permits, but not if QWLC stubbornly refuses to resolve this situation to my satisfaction.

Until QWLC adopts a "customer-is-always-right" mentality, I recommend everyone stay far away. If you become dissatisfied, they will be right, and you will be wrong. They are needlessly forgoing sales to the detriment of their own profitability, not an intelligent business model.
Complaint comments Comments (19) Complaint country United States Complaint category Fitness Centers


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N  21st of Jul, 2011 by    0 Votes
The customer-is-not-always-right.

Here's how to loose weight positively free. No club to join, no monthly fee, no special food to buy.

Eat less, exercise more.
N  21st of Aug, 2011 by    0 Votes
Yeah there like that. A friend of mine was an employee for them for 3yrs. They treat them like crap and pressure them to make sells. That's probably why you felt the employee to be rude and pushy. The corporate office sit on their fat butts and harass employees to meet goal for the week...( and yes, I've seen them all at a "party "-and literally all of them are overweight )
next time by the products on ebay --on ebay they are so much cheaper . Oh and the FDA excuse is not valid ...they aren't even certified by the FDA. The real reason you didn't get a refund was beause she didn't want it to be subtracted from her goal
N  21st of Aug, 2011 by    -1 Votes
It posted before I finished my thought. The lady actually was wrong selling to you before she knew your medical history ...some of the products can be harmful to certain people. Btw most of the counselors don't have a college degree let alone any college courses that qualify them to counsel ...
N  21st of Aug, 2011 by    0 Votes
*they're like that
*buy on ebay
If there are anymore errors forgive me. Typing on my phone isn't easy
A  22nd of Mar, 2012 by    +1 Votes
I had a similar situation in Lake Worth, Florida. I have created a facebook page to help others not walk in the door and if they choose to, prepare them for what they are up against. Please visit my website: http://www.facebook.com/#!/QWLCenterRipOff
N  29th of Jan, 2013 by    +1 Votes
I agree with you, but disagree with you. While I agree their customer service sounds lacking, frankly, if I had been in the situation of the manager, I am afraid I do not think I would have accepted the return either. And I dont mean this to sound harshly, but your impulse buying is what they rely on and your financial hardship is not their concern. If I buy something incorrect from the grocery store, I dont bring it back. Primarily because it was my own mistake, not theirs. Secondly, as someone who was alive and remembers they Tylenol murders, I dont think that I would accept back a food item, even unopened because someone could have tampered with it and it frankly does make things potentially unsafe for other customers that would buy the food after you returned it, had you tainted it. And again, I am not saying you did, but that would be my fear.

Secondly, and to put it more nicely that one of the posters... quick weight loss is usually ineffective. Yes you may loose a lot of weight at first, but if you dont adopt lifestyle changes, your loss will never be permenant. As a person who was once skinny, ballooned to over 300 lbs and spent many a years doing yo yo diets, I can tell you NOTHING works outside of adopting lifestyle changes. Start slowly, cutting out all sodas. Re-evaluate your eating habits. find out where you are going wrong. I dont endorse weight watchers, but their program can potentially teach you where you are going wrong. Usually the biggest thing is, most people eat too many carbs and not enough protiens. Proteins fill your stomach longer so you are hungry less often. Where as carbs go through your system much faster. Also, when you dont eat enough protiens and you are not active, your body can lose muscle mass. Muscle burns fat just by being there.

So you do also have to start "working out". even if it is just a few extra steps. Wear a pedometer. Set a goal for number of steps you want to do each day. If you dont reach the goal... go out and walk the dog, or take a walk around the block.

Also, DRINK WATER. I HATE water. If it is not ice cold, I just cant drink it. So what I do, is I keep a glass of ice on my desk. As it melts, I drink it. As I am drinking one glass, I have another startingI went from drinking no water at all, to drinking the equivlant to about 6 glasses before lunch.

My nutritionist also said if it is white... dont eat it. Pasta, white bread, potatoes... none of them good for you . All starchy carbs that do nothing. However, she also told me... dont deny your self. If you want a peice of chocolate, have the chocolate. But in moderation. People who deny themselves feel deprived. Then they tend to binge. Then they feel guilty for having eaten the forbidden item and eat more since they spoiled thier diet anyway. Thus becoming cyclical problematic.

If you allow yourself the occasional peice of cake it is ok. Just make it a very small peice of cake. Or only 1 cookie. 1 thing I have noticed is that if I have a peice of cake, the first bite is heavenly!!! The second bite is wonderful. The third bite is good. Pretty much after the third bite it is just finishing off the rest of the cake because it is there. Nothing is better than those first three bites. And you dont feel like you have deprived yourself and you didnt spoil your diet.

Another trick is dont allow your self to do ANYTHING else when you are eating besides holding a conversation. Dont allow yourself to pick at things while you type on your computer. Not even things like celery and carrots because in excess, they are bad for your too. If your mouth contains food your should do nothing else but eat

Lastly, learn to savor your food. Eat more slowly. When you eat, your fork should have time to spend time on the plate between bites. Roll your food around in your mouth for a bit. If you must have candy, suck on the candy rather than chew. The flavor last longer.

You would be amazed at how much these tricks helped me. I lo
N  6th of Mar, 2013 by    +2 Votes
I am a counselor at Quick Weight Loss Center (Houston), and no I am not getting paid to write this. I truly believe in what we do for our clients. I have worked for this company for 2 years. I feel very bad if you feel you had a “bad” experience with us, but I want to say that we are here to help you achieve your weight loss goals, that is our first priority! We have easy to follow plans with no calorie counting… no points to count. Just regular everyday foods you get from the grocery store. We have GREAT supplements to not only make it easier, but to help get those unwanted pounds off quickly. I know it works because I have not only followed the plan myself (I’ve battled my weight my whole life), but I see clients everyday losing weight!! Some of the greatest things I have seen in my 2 years at QWLC? People coming off their diabetes medication, and coming off their high blood pressure medication. I’ve seen people come in with their heads down walk out the door with their heads up high and proud of the person they have become. I LOVE my job and I am proud to help each and every one of our clients.
N  6th of Mar, 2013 by    +1 Votes
ps... we do a health history on everyone of our clients before they are allowed to use our supplements
A  18th of Oct, 2013 by    0 Votes
They are NOT a good company and a RIP OFF/SCAM. They DO NOT do a complete health history on everyone (that's a lie) and I have the same complaint. Complaining to corporate did absolutely NOTHING, and they will NOT refund your money or take the supplements back (which I was allergic to). They even had all my information incorrect in the system, wrong address, telephone number etc. They pitch and get bonuses to sell their products, not tell you that you don't need their products to lose weight. I would NEVER refer anyone to their center. Do it the natural old fashioned way - limit your caloric intake, choose healthy foods, drink lots of water and exercise. Do not fall for their gimmicks, schemes, and supplements. It's not worth it. SHAME ON YOU QUICK WEIGHT LOSS!
N  18th of Oct, 2013 by    0 Votes
They are a SCAM and RIP OFF! DO NOT sign up with them. They are only there to take your money. They are not professionals, do not do a health history and refuse to take their products back or return your money (even after they ve made a mistake). Do it the old fashioned way - healthy diet, lots of water, excercise and lots of will power. You can do it. ZERO RATING! See other complaints at

A  8th of Apr, 2014 by    0 Votes
I believe they are very misleading with their programs. I was told that with paying for the program I would have everything I needed to lose weight for the 16-18 weeks that they scheduled for me. I have been on the program for a month and a half and yes, it works, but I was not provided with all the products for my full program. It is a rip off because I was told that in buying the program, again, that I would have everything I needed to lose the weight I wanted to and now I am out of supplements and have to either put my program on hold or completely quit. Like I said, the program is working for me, I have lost 20lbs in 6 weeks but they are not up front about the cost nor half of the things you need to know. They rushed through explaining everything and in the end I made some mistakes because everything wasn't explained to me. I do agree that they are there to make money and meet their goal because I don't believe that all the counselors are happy at the location I go to and it seams they hate to rush. I will never do this again and will be stopping the program today.
N  2nd of Oct, 2014 by    +2 Votes

Quick Weight-loss centers - Prices for their diet supplements and vitamins
Quick weight-loss centers
Magnolia Texas
United States

N  12th of Aug, 2016 by    +1 Votes
I agree with all those who sign up with out the whole truth. I believe they are very misleading with their programs. I was told that with paying for the program I would have everything I needed to lose weight for the 20--26 weeks that they scheduled for me. I have been on the program for a month and a half and yes, it works, but I was not provided with all the products for my full program. It is a rip off because I was told that in buying the program, again, that I would have everything I needed to lose the weight I wanted to and now I am out of supplements and have to either put my program on hold or completely quit. They are not up front about the cost nor half of the things you need to know. They rushed through explaining everything and in the end I made some mistakes because everything wasn't explained to me. I do agree that they are there to make money and meet their goal because The counselors are not knowledgeable about people with health challengenes, how to serve them best. I don't agree with a no refund policy. The should at give you 3 days to try their products. People like me who are desperate to lose weight will easily be taken advantange I feel like a rape victim.. There five minute counseling is a joke. The should be shut down. . I will never do this again I lost 3000.00.
N  30th of Jan, 2017 by    0 Votes
@CarolynQ Hey Carolyn I'm with you the on everything you said. I'm out of $3000.00 and patience. My body couldn't conform to their schedule. I couldn't go see them 2 to 3 times a week like they wanted me too. I explained to them upfront that I work 3 pm to 11 pm. Monday thru Friday. They BLOW-UP my cell phone and ridiculed me for not coming in early in the morning for a consultation. EXCUSE ME! What part did you not hear about me working and getting off late and going to be by 1am did you NOT UNDERSTAND! I go to the gym as soon as I wake up and then go home to get ready for work. I told them Weekends only and it didn't fly with them. When I did get to come in and see the councilor I got shamed on only to leave in tears. So not thanks I'm don't this on my own with Fit Bit and Faith.
A  21st of Aug, 2016 by    0 Votes
The Program does work, but is extremely hard to follow, because if you don't do exactly like the Food Diary says, you WILL gain weight an OverNight. All they are interested in, is selling you their products . After every single visit, the only thing they say is, Do you need to purchase anything today ? If you say no, they frown on you, an also ask, when will you be in next. I followed through the whole program, not cheating one time, an lost my goal weight in about 8 months, an since I am not required to check in a certain many days a week, they have not called an checked on me not 1 Single Time. All they are interested in is selling you their products, an if they find you buying at another location, they get upset an tell you to support their office, which tells me they on, t think about themselves . Also as soon as they start introducing foods off plan back to you, YOU START GAINING your weight back. They'll tell you it's because your system can't toll irate anymore. Bull S... The DIET only works if you follow the FOOD DIARY an the book that tells you what foods to eat to get to your goal weight. If you gave never liked sweets, you will crave after your weight loss, an mire if you've liked sweets in the past. DONT DO QWCL. Look at all the reviews at every location. Their Hipocrits.
A  21st of Aug, 2016 by    +1 Votes
I lost $2, 500 to loose 80lbs. You will loose, but it comes back. Read the reviews
N  21st of Aug, 2016 by    +1 Votes
Also if you write a review they wont always display it. They are ripoff so at QWLC
N  20th of Oct, 2016 by    +1 Votes
I lost 40 with them 20 years ago. Today they are less effective. I paid enough for more attention to my plan. Counselors leave alot to be desired. Just a job! A whole week will pass before they will call to see how you are doing. I transferred from Pearland cause the attitudes and talking with eachother about clients that just left among themselves in your presence and just real unprofessional except when the Mngr sold the program to me. After that she acted like she had never met me before the very next day. So i transfered to SugarLand. A little better except for my encounter today with a little skinny heffer trying to pin me down to how i may havd gone off plan. No damn sensitivity as if she doesn't know the battle is REAL to lose weight. I am disappointed and pissed with all these sales pitches every freakin time i sit down. How about they save the continued sales and give me what i have already paid for! Also, i did not use any supplements just the protein snacks last time. That stuff gives you a false sense of security and it ain't accomplishing __ish!
D  25th of Dec, 2016 by    +1 Votes
You do lose the weight, just as they say, which is in record time.
It is expensive. They are pushy. I even had one counselor tell me how I needed to wean myself off of prozac, just as a side note, nothing to do with the diet. I doubt she is even a high school graduate.
That being said, the program absolutely does work, and with the financial investment you must make up your mind you are going to stick with it come hell or high water. You can do it. Then you have to go on their maintenance or you will gain it back. I have a friend who lost 70 lbs 6 years ago, and has not gained back any lost weight.
It roughly pans out to about 200 a week for supplements and snacks plus lifetime membership, for me, it was
10 weeks, so around 2500 total with the lifetime. Soooo, there will be no looking back. They are deceptive with their coupons, you dont get out of there without spending alot of money
Another friend has lost 40 lbs in 3 months, and she is one I never thought could stick to a diet.she has 60 more to go, and she will do it. She is now off metformin for diabetes.
No one will accept food back once purchased, due to possibility of tampering. Think before you buy.

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