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QS Supplies Limited / Customer service

1 Leicester England Leicestershire, United Kingdom

QS Supplies Limited has deservedly been given negative reviews since April 2010.
These negative reviews reflect upon the appalling customer service provided by the companies run by Mr Farook Member. There seems to have been no improvement over the years, and no doubt this will eventually lead to him adding these to his other two dissolved companies.

BEWARE if using QS Supplies Ltd, because if you have any issue with the product purchased you can expect terrible customer service. My own experience followed the purchase in June 2016 of a shower screen (price £197.35 with delivery), from QS Supplies Online Ltd. Expecting delivery in 2-weeks, it took 6-weeks. The goods were faulty (towel rail did not fit) and upon advising QS support and providing photographs of the problem, they merely sought to avoid dealing with it, claiming they were waiting upon the manufacturer. After two months they said a part had been sent to me, but must have been lost in the post and they would send another part out to me. This never arrived and QS support said that they would send out a third part, which also never arrived. Clearly the QS Supplies Ltd., support team were lying throughout, and had never sent any replacement parts.

With the shower screen already installed, in accordance with the Consumer Rights Act 2015, I requested an appropriate reduction, which QS Supplies did not respond to. It's now into November and they have ignored my subsequent emails.

Please be aware of your rights if you have an issue with QS Supplies Limited.
Under the Sale of Goods Act, changes made to the Consumer Rights Act 2015 (which came into force on 1st October 2015), gives improved rights to customers who make a purchase from a retailer.

When a faulty product is supplied, or a fault discovered within 30 days of purchase, the customer is entitled to claim a full refund.

If a fault is discovered after 30 days and within six months of purchase, the retailer has the opportunity to attempt to repair or replace the goods. However, if this proves unsatisfactory then the customer has the right to request an appropriate reduction (if they wish to keep the goods), or reject the goods for a full refund.

Nov 4, 2016

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