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Public Storage / unwarranted, late fee and no customer service

1 San Leandro Californias, United States

I am renting a storage space from public storage. I recently tried to pay my monthly rental online through their website. For some reason I kept getting an error. wrong URL. Since I was logged into their website I figured the error had to be theirs. after trying 4 times with no success, I paid it through bill pay though my bank. I paid on the 7th public storage say they didn't receive it until the 14th. now they want to charge me a $15 late fee. I have never been late paying the rental in about 3 years and don't think I should pay now. they don't have a customer service line so I have no one to talk to.

Bo
Feb 15, 2017

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