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Public Storage / unwarranted, late fee and no customer service

Posted: Feb 15, 2017 by   User 
Complaint Rating:  100 % with 1 votes
100% 1
5
Contact information:
San Leandro Californias, United States
I am renting a storage space from public storage. I recently tried to pay my monthly rental online through their website. For some reason I kept getting an error. wrong URL. Since I was logged into their website I figured the error had to be theirs. after trying 4 times with no success, I paid it through bill pay though my bank. I paid on the 7th public storage say they didn't receive it until the 14th. now they want to charge me a $15 late fee. I have never been late paying the rental in about 3 years and don't think I should pay now. they don't have a customer service line so I have no one to talk to.
Complaint comments Comments (0) Complaint country United States Complaint category Other

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Public Storage Logo Public Storage
Customer Care Service
701 Western Avenue
Glendale
California
United States - 91201
+1 800 567 0759
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