Public Storage / infestation of mice/rat/damaged items
Arranged to remove my items the first wk of Nov, 2015. Received a bill for $155.00 my contract amount was $130. I sent an email to try to find out about any increase and that its the law to give a 30 day notice. No reply. Up until I arrived at the gate to get my things and pay any amount the was left as a balance. Bill the attendant saw us trying to open the gate and walked over to the golf chart with some one and ignored me and drove away saying nothing...we had no options but to wait. Upon his return he flagged us to go to the office. We paid for our space and to lock us out and take away time I needed to unload the storage was appalling.Once the storage co cut our lock and said they never entered my unit but we found and have the lock they left inside the unit-violation -they lied. We paid for the extra pay offered to us by manager . That day speaking with the manager regarding charges Bill would interject saying "we dont have to give you any notice of rate increase" on the second day we were finding large bugs and rat/mice droppings everywhere and took pixs of it, trying to shake out the mess, Bill would drive by several times we have pixs and say you need to be out by 6pm becasue that is the time he leaves, so I told him we paid for the day and gates close at 7pm we were out by 6:59 pm on the day we were supposed to be out there was a older woman very nice. Never told us to be out by 6pm she left after here shift. Bill made a point to tell us he need us out by 6pm the manager or this women did tell us this...we have rented from your storage place 1.5 yrs and to be treated the way he treated us saying he didn't care about us customers...and harrassing us...at the end we took pixs of the rats /mice poo and bugs...we left card board boxes cut up to place in trash bin but it was locked. I things may not be important to your company but it belongs to our home we lost. I am a single mom who works hard for the things we have. To treat us and our things we so paid high prices for and receive them damaged is sad.The cost to repair, clean restore...its at a loss. I cant get insurance from storage to call me. Estella Rangel [protected]
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