Protea Hotels / Geyser out of order

Witbank, South Africa
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To who it may concern
We had a special celebration and decided to book my wife in at the Protea Hotel Highveld in the Executive suite.
We booked in on 08/07/2016
The room was absolutely beautiful and surpassed all of our expectations.
Unfortunately there wasnt any hot water in the bathroom.
When we complained the next morning they told us that they had a problem with the geyser.
Im NOT happy because they didn't advise us on check in.
As you know this is winter and it is unacceptable to not to have a warm bath or shower.
I will apperciate it if mannagement will come back to me on this issue.
Mr P.I van der Merwe

Jul 20, 2016

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