Proactiv / deceptive trade practices
Ordered promotional $19.95 (free shipping) Proactiv after viewing TV ad. Provided credit card information to make payment in January/2011; received this order within a few days ... this should have been the end of this order/payment transaction. Then the nightmare began ... February 25th I received a box containing an invoice for $67.84, along with more Proactiv that "I didn't order, nor did they have any authorization to charge my bank debit card on February 15th $27.94" ($19.95 plus shipping/handling), being 1 of 3 payments on this Proactiv "that I didn't order, " with the invoice also showing they were going to charge my debit card another $19.95 on 3-15-11 as well as $19.95 again on April 12th ($27.94 they already charged my credit card without my authorization, plus the two additional payments of $19.95 they intended to use my credit card to pay; adding up to the total charge on invoice of $67.84 they sent me in the box. I called their [protected] number on Friday 25th (the day the box of Proactiv was delivered by mail to my home) ... told them that "I didn't order the material they had invoiced me for, did not authorize them to charge my bank debit card for it, and that I was sending it back for FULL "REFUND." Was told that they would cancel my account effective immediately, but I would have to return to them and pay the shipping costs to do so (why should I have to pay to return something that "I NEVER ORDERED" to begin with is beyond my comprehension but seemed that there was nothing I could do about it if I wanted my "refund?") ... ran into a brick wall, so I took the box to the post office, returning it to them by Certified Mail, that cost me $12.15 to do so. While on the phone with them on February 25th in attempting to resolve this "deceptive practices" issue that they created, I asked that they send me an email stating "that my account had been canceled and that there would be no more charges to my credit card, nor would any more Proactiv shipments be sent to me" (they did so; therefore, I have written evidence from them that they canceled my account, there would be no more charges, and that I would be refunded for the package of Proactive (that I NEVER ordered) that I sent back. Today, February 28th, I tried contacting my bank to put them on notice that there were to be no more charges allowed to clear on my debit card if the payee was Proactive ... they told me that they could not comply, they could stop payment on a check for $25.00; but, they could not stop any debit card charges from Proactiv from going through if Proactiv attempted to do so ... this prompted me to call Proactiv 800 number again; at which time I told them if they charged my bank debit card again (March 15th or April 12th as per their invoice, for material that I didn't order and had returned by certified mail, with my account having been canceled per the email evidence from them stating that they had done so dated February 25th, that I would take all my paperwork/evidence (confirmation of original order for ONLY $19.95 with free shipping, copy of their invoice for material that I didn't order and did not authorize payment for to be paid by charging my bank debit card, confirmation that they canceled my account, copy of certified receipt that they received this Proactive back) to my local District Attorney for legal action against them (charging my account, especially after they acknowledged by email that they had cancelled my account prior to doing so "is construed by the District Attorney as "THEFT" ... furthermore, I was sending in a complaint with all my evidence to the National Better Business Bureau, with duplicate to the State of Texas for mail fraud (since package was sent through the mail without my ever placing an order for it and charging my debit card without my authorization, with is clearly a federal case of "Deceptive Trade" (it's a matter of principal, I fully intend to do everything in my power to get a full REFUND for the material I didn't order and the $12.15 it cost me to send it back to them. I think that all those that have had the same problems/issues with Proactiv's deceptive and fraudlent business trade practices should band together and file a "Deceptive Trade" lawsuit against them!!!
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