Portrait Innovations / unsatisfied loyal customer

Jacksonville, FL, United States

I have taken Christmas pictures with this company 4 years in a row. The last years it has been a mess. In 2017, I ordered a package where I would received a calendar. The calendar takes a month or two to receive and it cant get shipped to your home. They sent it to the store. When I called to confirm where is my calendar and they advised that they tossed my calendar out. I never received a call or email. So that was a waste of money. In 2018, the packages prices is outrageous and you have a pay at least $100 to get the CD with all of the pictures now. Okay, so I paid at least $117 to get the CD. The employee/ photographer overcharged me by $60. I have received my refund but the pictures that were suppose to be sent to my email, I never received them!!! I can guarantee you that I wont be shop with this company Christmas 2019, I will try Sears.

Jan 15, 2019

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