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Portrait Innovationsphotos

Disaster experience at the Wyomissing, PA store. We waited two hours for our appointment which we made on-line. An appointment should take place at the time you make it! And the lead at the store blamed it on corporate for making appointments 10 minutes apart. UNACCEPTABLE. And you leave people with no choice but to stay as my family and I were all dressed and ready for pictures. And I have a 5 month old and a 4 year old, unacceptable to make a family wait two hours with little ones. Every party who walked in that store was livid. A few groups left. Not a good way to run a business. AND, i wanted the milk and cookie picture with my 5 month old because years ago my other little guy had it done and it was beautiful.
Their milk and cookies were BROKEN - well fix them!! We drove 50 minutes to get here, because the studio by our house closed - I wonder why?? Do not have pictures taken here.

Ju
Nov 26, 2018

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