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Pool Tables Direct / Terrible experience

1 United States Review updated:
Contact information:

We ordered our pool table from Pool Tables Direct/ Ultimate Game Room Company on August 21st 2008. Estimated delivery time was 12/26/08. Since then we have tried calling, faxing and emailing with no success. Phone line keeps ringing, fax number is out of service and no response from the email. We are mailing something tomorrow out of pure desperation. We now owe GE financing company $1600 and we have no pool table.

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  • Vi
      25th of Feb, 2009
    0 Votes

    I too purchased a pool table for $2800 dollars and never received the pool table.

    Below is some information that I was able to retain, when sending PoolsTableDirect an email. When I sent them an email, I automatically received this reply from them. You might want to give this lawyer a call:

    The Ultimate Game Room / Pool Tables Direct has filed for Chapter 7 Bankruptcy. As of January 15th  The HFG has bought the name and taken over If you would like to make sure you are in on this claim please call the Attorney handling this case: Tim Priebe at 719-388-8899

  • Po
      14th of Mar, 2009
    0 Votes

    Thank you for voicing your complaint.

    Pool Tables Direct is now under new ownership and we take customer service issues very seriously, we have enhance the Customer Service Department to be able to handle customer service issues more effectively. Please feel free to contact us regarding your issues so we can come up with a solution to better serve you. Our office hours are Monday – Friday 9:00 am to 7:00 pm EST.

    Pool Tables Direct
    P. 877-222-6570
    F. 877-904-8638

    In addition, if you have any claims for money or damages owed for any purchases made in 2008 or before, please call 719-388-8899.

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