Platinum Holiday Club
Reviews and Complaints

Booked a 15 day trip thru this company( also known as Travel discount) to Egypt/Israel and Jerusalem.

When speaking to the agent she informed that I had to put a 60% deposit down to get that rate. (Next day rate would be higher)

That after paying 60% she would send invoice, to look over, approve and sign. Once that was done we would be booked and remaining balance due in 30 days.

Agent informed us that trip was non refundable… and we would need travel insurance.

After receiving invoice , a lot of other fees were on there that was not included in the payment quoted.

I called agent and said I wasn’t aware of other fees and I had not signed contract, could I cancel my trip.

He then told me that the airline tickets were already purchased and he could not refund my $3179.40. Even though I was under impression trip was not booked until contract signed and balance paid in full!

This all took place from (Aug 25- Aug 30, 2023 )

Beware they are not truthful and upfront and not helpful at all

Did not receive the deals promised during sale of membership but they have take a full fees monthly for the entire periods.

Now the web site no longer operates

No refund if either an option

My name is Vivian Ryder from Western Australia in AUSTRALIA my address was either 947 Meekatharra or 3 Trenfield Court Meekatharra 6642 W.A I am or was a member back a couple of years ago about the time I was getting money taken out of my account I ended up paying about $2000 dollars and have not heard from Platinum holidays since I don't have any contact number anymore or any letters regarding my payments or anything want to know what I can do to get my $2000 dollars or if any other money was getting taken out of my account

Hi a few years back I paid an amount of $490 for a lifetime gold member on holidays accommodation airfares etc I had payments of $49 times 10 come out which I received 2000 in credit points plus of Wyndham Rewards of $1000 voucher gift card from the seminar which gave me 3000 points my member ID is 2072572 I've rung to make a booking for some accommodation and have been told my points have expired I was not told that points I have an expiry date I also think it's unfair due to the fact that no one could travel or make any arrangements accommodation etc due to the Corona Byras which took almost a year of everyone's life it would be much appreciated if my points were returned back as I have paid $500 and never got to use them thank you if someone could contact meThank you

I want to use my $2000 to go to stay at Mirage Whitsundays from 4th to 8th of April for my sons 21st birthday. I was told by the service representative there was nothing available.
So I rang and booked myself, at Mirage Whitsundays Then rang Platinum Holiday Club back. Got a very rude male. They refuse to pay because I did'nt go through them.
My $2000 voucher expires next February 2022. I am not taking anymore holidays this year and this is it.
My member number is 2133576
Regards Kathleen Bartolo.

Hi,

I would like to suggest that your staff members in the future carefully think about how they speak to
people by email, i am very disgusted in your customer service they have applied to us through converstion regarding your membership by email see below please see to this. I dont like how you treat Australians...

Lisa Maree Stratulatos

12:13 PM (2 hours ago)

to Info

Hi,

Just enquiring if there is a holiday package deal with monthly payments for accommodation internationally.

Kind regards

Lisa Stratulatos

Info - Platinum Holiday Club

12:33 PM (2 hours ago)
Hi Lisa, Your account has been cancelled as per your request. Kind regards, Mary Ann

Lisa Maree Stratulatos

12:43 PM (2 hours ago)
I understand but is there any deals happening.

Info - Platinum Holiday Club

12:55 PM (1 hour ago)
Hi Lisa, Sorry, we cannot accommodate those who are not a member.

Lisa Maree Stratulatos

1:09 PM (1 hour ago)
I understand sorry do you have anything running for a new member

Info - Platinum Holiday Club

1:26 PM (1 hour ago)
No sorry

Lisa Maree Stratulatos

1:33 PM (1 hour ago)
Hi I just checked your website that has the membership rewards holiday club. what hotels are available in wellington central do you offer please if i decide to

Info - Platinum Holiday Club

1:35 PM (1 hour ago)
NO MEMBERSHIPS AVAILABLE

Lisa Maree Stratulatos

1:36 PM (1 hour ago)
Thank you for your polite email

Info - Platinum Holiday Club

1:38 PM (1 hour ago)
You are so bloody welcome. Now stop annoying us

Lisa Maree Stratulatos

2:17 PM (27 minutes ago)
I think you've gone too far with attitude Australia I will a comment to the people like the rest of the members that left a report on your company please delete

Info - Platinum Holiday Club

2:18 PM (26 minutes ago)
Hahahahaha who cares

Lisa Maree Stratulatos

2:22 PM (22 minutes ago)
Well will get a lawyer your using our people with discrimination . No one needs your service ever. We're wasting money with you and your company

Lisa Maree Stratulatos

2:22 PM (22 minutes ago)
Don't reply

Info - Platinum Holiday Club

2:24 PM (20 minutes ago)

to me

YOU are not a customer. Now go away

Lisa Maree Stratulatos

2:27 PM (17 minutes ago)

to Info

Get off my email don't play games your harrising me I'll pass you to the police don't stop with email block it look do understand I know you don't care

Reply
Forward

I spoke with bella employee id 7007 today and was degraded and humiliated due to my inability to write.( currently be completed by aid). I was told my call was recorded, LIE i was told i was contacted, LIE, i was told that customer service have no superior if they need to raise safety or health concerns
I am now speaking with the director via email and he is contradicting himself and his employees whilst hiding behind generic emails.

My name is Miss Brenda Pearson, the first telephone call from Platinum Holiday Club, mentioned on the telephone. To direct debit the first Payment, from my Bendingo Bank Savings account, the total amount of $45.00 of the offer. I recently telephoned, the Platinum Holiday Club, has mentioned on the telephone to cancel from my Bendingo Bank Savings account the direct debit. to report a dispute claim to reamburse the total amount of payments paid to the Platinum Holiday Club.
Please consider i have financial difficulty to continue the direct debit from my Bendingo Band account.
Regards.
From:-
Miss Brenda Pearson. Phone:-[protected].
[protected]@yahoo.com

I bought into this club paying $500 in membership
I booked a holiday.
Thinking I would have 2 vouchers left.
Joining was to receive 3 flight vouchers and $2000 in accommodation points

But they use really wordy language and for 3 flight vouchers and $2000 in accommodation vouchers you need to pay MORE MONEY!

All I got was a $200 flight voucher = $500

According to terms and conditions I'd need to "TOP" up my accommodation "POINTS" paying an additional $80?

What's the point of a club if you're not getting a discount on the accommodation?

I bought it over the phone a complete rip off!

At first I thought this was a real scam but it took me a couple of calls to actually resolve the issue and I booked my flight and did go on my holiday, the holiday was great and my family had a good time.

My complaint is just about the service but the holiday itself was great. It was a bit hard to understand how the voucher worked but when I booked the flight and hotel it did work out cheaper.

I received a call from their rep and I told them not to take money from my account till I confirm it . They have tried taking money from my account I have called them to cancel and all they did was give me an email address that is not real. When you try and write to them to cancel the email address they give you to write to is not real .They are using a company to direct debit my account and even that company is uncontactable and they don't even give you a number to contact .And when they don't get their direct debit they then charge you $11.00 dishonour fee.

Is Platinum Holiday Club a valid travel club
They say I have won a prize of $2000 credit for holiday accommodation & $600 for airfares and yet to get this 'prize' I have to pay them 10 instalments of $49 to join their club ?
Are they genuine or are they scammers ?

I have paid for the tickets to Fiji but have not received them . I became a member and you said that I would get up to $1000 in bonuses on accommodation. How much did I get off our Fiji trip as it was very, very dear? Please help me I need tickets to get to my son's wedding . You can contact me on [protected] or [protected]. URGENT HELP PLEASE Kerry Preston

Email [protected]@yahoo.com

Member no. 2069110

I have repeatedly asked the above service to stop debiting my account, and have been advised by this company they would send an email advising me payments have stopped. That has been a lie as I have woken to a text this morning saying a payment of $49.00 has been unsuccessfully debited. I have advised my bank, but I can only cancel my card, and their fore have to await a new one in which I can not, as I have other regular payments needed from this account. Platinum Holiday Club has continued in the past to take money from my account and on a few occasions been successful in doing so, even after I have asked for cancellation of this agreement. There fore, this has become fraud and I would like every payment and bank fee refunded back to my account by this company ASAP.
Regards
Mary Arlane Walker.
[protected]

Phoned me up wanting to sell holiday packages. Offered $2000 in travel vouchers which could be used over a 3 year period. They said they used a direct debit payment system, which you paved off over period of time. They said no deductions would be done until a date we had agreed upon yet 3 days later they tried to deduct money from my account. I had informed them no monies would be available until that date and yet they still went ahead and tried to get money out of my account which was rejected. The company they had set up to do the transaction than wanted to charge me $11.90 because transaction didn't go through. I have now canceled my account and told them I will not be paying fees to anyone. Then I sent them the following email and received their answer below ...

Ok all cancelled.
Cheers

-----Original Message-----
From: hotmail.com]
Sent: Wednesday, 26 April 2017 11:59 AM
To: Info - Platinum Holiday Club
Subject: Failed debit

Good Morning,

I am contacting you to cancel the membership one of your sales representatives tentatively sold to me on Friday 21st, April 2017. During that conversation which I recorded via my phone she assured me that the membership and the information I had given her would not be acted upon, until I had received further information about Platinum holiday club as the only information I knew about your organisation at the time of the call, was what she was telling me during the cold canvas call she had made to me. I informed her that once I received that information on how the membership worked and the benefits I would receive by being a member, I would then make a decision and get back to PHC and inform her as whether I would go ahead or cancel membership before any membership was to have begun. She informed me I would receive information on how the membership and how the vouchers you received when joining would work via email with in the next 24 hours and to keep an eye out for it via my email. To date I have received no such information. Then on Saturday 22nd April, I received in my email an email from [protected]@ezidebit.com.au thanking me for choosing them to pay for PHC membership and yet I still had not received any information on how the club worked or had agreed to go ahead with anything. The other agreement we had was, if I had agreed to go ahead with the membership once I had read relevant information on how membership worked, which was supposed to be emailed to me and still to date I have not received any such email, that the first deduction would not occur until the 3/05/2017 So after receiving the email from ezidebt I became suspicious of you company and what you were about. There was no phone number attached to the ezidebt email and it was a no reply email. I informed your representative during her call that if I was to go ahead that the first deduction would need to take place on the 3/05/2017 as there would be insufficient funds in my account to proceed with a payment until then. Again she assured me no transaction would occur with my account until that date and I had agreed to go ahead with membership. This morning I receive 2 emails and 2 messages on my mobile phone informing me that the debit amount of $49 had failed to go through on the 24/04/2017 and I have now incurred a $11.90 dishonour fee. This time the email listed a phone number to contact you. I phoned the number as received a recorded message saying I had a five minute wait before being able to speak with anyone or I could contact you via this email address.
So please take note as far as I am concerned I do not have and will never take up a membership with your PHC. Your dealings with me have been nothing but lies. I was told I would receive information via email to explain what your club membership was about and how the vouchers I received if I proceeded and joined would work. No such information has arrived to date. After your representative also assured me, no transactions would occur until I had agreed to membership and once agreed that the $49 payment would not be deducted until the 3/05/2017 you went ahead and tried to process a transaction deduction on the 24/04/2017, again another lie...
As far as I am concerned I have no membership with Platinum Holiday Club an do not wish to start a membership with PHC. As for the the $11.90 dishonour fee I do not see that as my fault or debt as I had informed your representative that if we were to go ahead no deductions should occur before the 03/05/2016 as they would be insufficient funds in my account until then and yet your company went ahead and tried to process a transaction on the 24/04/2017.
I do not wish to be associated with a company which lies and does not follow through with things they say they will do. If you wish to proceed with this matter or any payments you believe are out standing to you than I will be getting my self a lawyer to deal with and settle this for me. Any further transaction to my account will be viewed as fraudulent.

Regards

Harry Maybir

Sent from my iPad

I have been paying $49.00 every fortnight for 6 months only to find out its a rip-off and I want my money back. The vouchers they give are not excepted in all places which sounds a bit dodgy I was told that I could use the vouchers for airfares which is not true can only use them for accommodation which gives you 10 percent discount which you can negotiate with cash so the vouchers are rip off
I only if you need more information call me on [protected]

I received a call today offering me a $2000 travel voucher which I can use anytime in the next 3 years for on $200 (taken in 5 x $40 installments). Of course this is interesting! As I am a frequent traveler to Bali, I thought I would see how much this was going to cost me to go there. So, for starters they tell you about the "Hot Deals" on their website - however, your voucher can't be used towards these as they are "packages". You can only use them on the accommodation that they have available in the destinations they have available, which for Bali is only 4 properties - 2 at Nusa Dua, 1 in Kuta and 1 in Seminyak. So I thought I would look at the Kuta property first - Mercure Bali Harvestland Kuta - located near Sunset Boulevard - not the ideal place to stay and not near the beach. to book it with my $2000 voucher from 5/3/16 for 7 nights, Platinum travel Club tells me the best rate is $678 to which I can use my voucher up to a value of $265 (a percentage of the total cost), so it will only cost me $413 (but does this include taxes which would be an additional $90.51?) totalling $504.51, but I will still have $1735 of my voucher to use on other deals or other holidays as long as I use it in 3 years. The problem is that if you go direct to the Mercure Bali Harvestland Kuta website I can book the same room for the same dates for a total out of pocket cost of $291.71 or $41.61 per night if I add the taxes the total will be $352.41 - so, $152.10 cheaper, but actually, its $352.10 cheaper because I haven't had to pay Platinum Travel Club the initial $200! So considering you would only get 4 weeks leave per years and I have already used 1 week in Bali and possibly wouldn't use all 3 of the remaining to travel to Platinums hotels and you only get a percentage of your accommodation covered, you couldn't use the remaining $1, 735 in the allowed time. What's more is that if you could, you can still get much cheaper deals direct with the hotels or a better accommodation in a better location and their is no guarantee that the place you may want to stay is even available when you can travel. Don't waste your money, you can get better deals direct at places you want to stay for less money. Don't

I joined with this company after a phone call. I agreed to spend money on 'vouchers' and was told that I could use them anytime...theres no expiry date. I contacted them about 2 years later to book a holiday. They had 'changed' owners aand knew nothing of me. I persisted and finally they 'found' my details. When ever they said they would call me back with details of holiday they never did. Their web site at the time wasnt complete and I couldnt even get details online. I was promised a list of accomadation which took weeks to recieve.
When I stood up to them I was told to 'settle down'. One of the ladies even told me that she had a sick father and 'I' needed to be nice to her? What the...?
I never recieved emails or phone calls back when promised.
Finally months later when we finally booked a holiday, we drove 3 hours to our holiday destination, only to find they had no record from platinum about our arrival!
When we finally got into our room (with much drama) our oven didnt work, dryer/washing machine didnt work AND we got chraged extra on our credit card.
When I complained about this to platinum we were told to stop complaining and just enjoy holiday. I was also told that I have done nothing but complain the whole time I have delt with them...BUT THEY HAVE MADE THE SCREW UPS! They didnt want to take responsiblity or accountabilty for stuffing up.
When we got home I complained to consumer affairs. They told me that I defintly had a case against them. I needed to spend time getting dates, reciepts and write a detailed letter about the situation. I was in the process of doing this when my son was rushed to hospital, I then spent the next 2 weeks up there with him.
I then thought, I dont have the time to waste on this stupid company anymore. I was exhausted and worn out and didnt follow up on the complaint with consumer affairs. Im kinda kicking myself for it, however all I can say is DONT DEAL WITH THIS LYING COMPANY! We still have money invested with them and we will never get to use this.
BAD COSTOMER SERVICE!

My wife bought a vacation voucher for $300 from this company probably 2 years ago and they have never came through with producing the voucher or reimbursing her money. Owners wont return phone calls and being ignored, sure there are hundreds if not thousands of people who got scammed and now they are operating a company called Platinum One Destination. The government should shut companies down that take money from consumers but never deliver the product.