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Pizza Hut / incorrect information, poor planning. rude behaviors.

1 1130 Ansborough aveWaterloo, IA, United States Review updated:

1-11-2019
auth code- 036357
ticket # 50

I ordered 2 pizzzas inside of the store for carry out and prepaid for them. . I was informed that they would be done in 10 to 15 mns . So i went out to my car . I came inside after 20 mns and the individual who I ordered from was not at the register. Another lady assisted me. She at first couldn't find my order # as they didn't give me a receipt yet. It was an older lady im, guessing in her 70s . I cannot remember her name. She then informed me that my pizzas would be ready in 8 to 10 mns. I responded with saying the other lady told be 10 to 15 mns over 20 mns ago. She said we are over busy with orders and behind. I responded with why didn't you tell me that when i ordered the pizzas. The older lady didn't say anything. But my pizzas took another 20 mns before they were done. I ordered inside the store and my pizzas took 45 mns to be done in a time that did not appear to be very busy. I witnessed several people coming in after me with extended waits . i also over heard the older lady taking ordered over the phone and telling people the pizzas will be ready in 8 to 10 minutes in which was completely not true. that may be why several people were coming in and waiting. I made a very calm and respectful complaint to the manager about the situation as the older lady kept interrupting trying to argue with me. I informed her that she wasn't even there when i ordered the pizzas and knows nothing of what i was told and the situation. The manager just listened to my compliant and said nothing. The manager was ok but the older lady was rude and made the situation more difficult because she wasn't the one who took my order. Over all, the experience took almost an hour posed to 10 minutes . I wish they would have just informed me of the time wait instead of giving me a line of balonga. My issue did not seem to both them much. I was disappointed of the dishonesty and rudeness along with the lengthy time I waited for my order.
thank you for your time
Rick Camlin
My email is [email protected]

Ri
Jan 20, 2019
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Comments

  • Su
      20th of Jan, 2019
    0 Votes

    Jeez. They were busy, had deliveries and probably were short on staff The “older female “ may have been overwhelmed plus working in a hot environment isn’t easy. Be a little understanding of people who work for minimum wages to deal with rude customers

  • Mr
      20th of Jan, 2019
    0 Votes

    You prepaid but didn't receive a receipt???

    Liah!

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