Pixmania / Order cancelled - full refund not given
Ordered 3 separate TV's for work - all showing as being in stock, none of them were in stock.
Company took my money even though they were not in stock, and even after I reported to them that this wasn't right - shouldn't advertise stock that is in stock that is not in stock, it still shows on their web page as being in stock, and had to wait 10 days before I got my money back, in the meantime, I ordered another tv - only to find out that this too was out of stock - same story as before. Then I gave them one last try - and ordered a tv that i was assured over the phone was in stock, only to find it wasn't - so i asked them to cancel the order -they said they had cancelled the order and in 10 days I would receive full refund - I didn't - I received partial refund - am £60 short - have rung several times, and the people you get through to say they can only pass a message on to finance, they can't talk to finance, they can't give me a number or email to contact finance on, the same goes for trying to speak for someone in management - they won't put you through to anyone - when you ask then who is going to take responsibility for this - they say it's not their fault - they just work there - I have spent hours on the phone to them - probably paid £50 in phone call costs, and still haven't got anywhere. I am totally not impressed.
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