I was given a week training and then if I ever had any questions, I've always had somebody to ask. I have always been a quick learner, so it turns out, I ended up answering questions from a lady that was there longer than me. I guess I just work in a great district. We all help each other out if we need it!
Yes, that is our policy. Whoever is picking up the pictures needs to (a)have the reciept or (b)show ID showing they are the person that the pictures are under or (c) be able to give us a number(preferably to match the # we have) to speak with the person whoms name the pictures are under to verify who's in the picture, what they're wearing(about) and a near date of when they were in.
There is no option for putting in 2 people in the computer, unless you put both first names in the "first name" box. But you would have to specify that. Its not something we just automatically do.
The computer that we ring orders up on... PAIN IN THE ###!!! It is probably the hardest thing about the job! Its always coming up with error messages, if you go past one screen you can't go back to the previous, its just a pain.