We bought the music system FWD832 on 14th October, 2007 with great pride and trust in the company and the dealer (Navrang Electronics, Vikas Marg, Laxmi Nagar, Delhi). We have been a customer of the latter for the last 15 years and more and have been using Philips products for practically all our life. But to our greatest disappointment last month has been a nighmare following up with the dealer as well as Philips after sales service to get our defected music system replaced, which was declared as "out of box" defected piece on the day it was installed along with our brand new 32 inch LCD TV.
It's almost impossible to mention the number of calls that we have made that have fallen on deaf ears. We have spoken to Mr. Sachin Chaturvedi, Mr. Deepak Sahay and some other employees at Philips and at the dealer shop but till date (November 12, 2007) no action has been taken.
As a last resort, we are writing to this complaint board with the hope that some action would be taken and soon...
Harsh Katyal (Mobile # +[protected]