Philippines Airlines / cancellation of flight without notice
I called to check on the flight status for my wife and one year old daughter's flight from Manila to SFO and it turned out it was canceled and the airline rescheduled my wife to the next morning without notifying us. The reasons were stated as "operational requirements" or maintenance. I asked if they could be more specific and they could not tell me the exact reasons and referred/gave me the number to the Manila airport.
If they needed to fix the plane if it hit a bird or some other unexpected repair issue, I can understand, but if they are not maintaining the planes when they should have been and took the plane offline and rescheduled us due to basically poor planning, that would upset me, but I'll never know which is the case.
What really makes me angry is that they did not call us to inform us of the changes. And then operator had the nerve to say "But we rescheduled your wife's flight to the next day in the morning" (arriving at a time when I am unable to pick them up) as if they were doing me a favor! I ended up rescheduling their flight to the evening like the original flight.
After that, I asked if I can upgrade the baby's seat from lap to full child seat, and they put me on hold for 20 min (no exaggeration, I was sitting in front of my computer and watching the clock). When they put you on hold, there is no sound coming from the phone so it seems like they hung up. I asked for the PAL complaint phone number and they gave me their email' [protected]@pal.com.ph. Right, WE CARE?!?!
BTW when we checked the PAL website for flight status, the original canceled flight does not even show up, like it never existed. At least it should list it as canceled or rescheduled, but nothing shows up. My wife is staying with family 5 hours away from the airport. And when she tries to call the airline while in the Philippines they put you on hold for a long time so its really hard to make changes to your flight from there. Worse case would have been if they drove 5 hours to the airport just to find that the flight was canceled and rescheduled to the next day.
I would avoid this airline like the plague.
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