Philippines Airlinesrefund of ticket

this is a follow up complaint from my original inquiry about getting a refund for my cancelled flight on the 27 th December 2014 booking reference QHGZEN with Philippine Airlines due to me missing my departure i re booked my flight booking reference DIWAOL the agents on the phone told me to contact you regarding a full refund minus a cancellation fee .
I would be grateful if you could look into this matter for me .

if you require any more information please feel free to contact me my e-mail address is [protected]

I look forward to you handling this matter

Mr Simon Carr

Philippines Airlines

Jan 12, 2015

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