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Pep Boys / tune up service

1 Fullerton, CA, United States
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This is not a complaint seeking restitution for incorrect service so much as a very real concern I have about my last service.
First, they were unable to pull up my account even though I'd been to that Pep Boys for service perhaps as many as ten times before.
Their wish to help me resolve it was nonexistent, their customer service atrocious.
Needing the service done fast is what I needed, and in that they were good. Until I saw that they had not done the tire rotation I requested. When I asked them why, they told me that Pep Boys recommends against rotating tires.

Let me repeat that: Pep Boys recommends against rotating tires.

Are you kidding me? In my opinion, they are putting lives in danger with that policy. Pep Boys has lost my decades-long business, but I urge them to address this serious problem. Thank you.

Sep 27, 2018

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