Parcel2Gono courier accountability and appalling customer service

5 days in a row the collection didn't turn up, three times I was told 'no reason given' and twice I was told the collection was attempted at 14:42 and 16:13, both times I was sat waiting by the door as the parcel was very important.

Contacted various customer service representatives throughout the affair, some were diplomatic and sympathetic if not helpful (Karol, Samantha, Dan) but Bhavika was appalling... short, rude and refused to offer any recompense or rebooking.

Also disappointingly dim-witted in their attempts to skirt issues or slyly end the livechat to avoid responsibility, so they couldn't even entertain me whilst I suffered through their blatant dishonesty.

Apr 04, 2018

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