Panasonic Viera LCD TV TH-L32C3 BUNDLE / Item paid but later declared out of stock and then refused to issue an immediate full refund
My son spotted an LCD TV with a price tag of Php 5, 999.00 from their website and he bought the item April 15, 2012 paying with his PayPal to which their system accepted the payment. He followed up the next day on his purchase and the customer support told him that they are processing the item, and again followed up on the third day April 17 and customer support of LAZADA said the will be shipped tomorrow which should be the 18th of April. The next day my son was surprised to get a phone call from an unknown cellphone number saying he was a rep from LAZADA and that they wish to inform him that the item was already "SOLD OUT"!
My son disputed and argued them about the item for 1) Their website had posted the item and 2) They have accepted the payment made on the item and 3) Only after 3 days and after telling him that it was for shipping, then suddenly the item was sold out! Anyway the worst is yet to come. After my son decided not to pursue the item from them, he then demanded for LAZADA to return/refund his payment made through PayPal. Again, another one of those "I think you're stupid and you don't know how Paypal works" was the answer given to my kid; and they told him that it would take SEVEN DAYS for them to process the refund! Now what the hell was that? These jerks don't know that in the business we're in and I mean me and my kid, we use PayPal on a daily basis and doing a refund wouldn't take much more than a "MINUTE" and I mean not even "60 Seconds" of their life to initiate and make the REFUND! Wait...there's more to come.
My kid called them again and told them it was unrealistic for them to tell us that it will take SEVEN FRIGGIN' days to do the refund, and that the fault was not on out end but rather their's. Again the customer support told him that it will take them a couple of days to issue the refund but again my son told them that it's still unacceptable and telling them that we know how PayPal works and everything, even if you're in SLOW EFFIN' MOTION, it still wouldn't take you an hour to issue the refund. After soooooo much apologizing and talking...the customer support informed us that the refund was done and gave us a transaction number of the refund...and also gave us a voucher code worth Php 500.00 for the inconvenience! Again we checked and still the refund has not been issued! He again called customer support, it was a different person on the line, and demanded his refund and they again issued Another Transaction Number that was supposedly the refund made in PayPal, he even told us to disregard the previous number that they gave. And the following day as we checked, there was still no refund in my son's PayPal. My God we know how PayPal works and if you really issued the refund, theres no need for you to be sending us the transaction number since it will be sent automatically by PayPal to our email. We already brought the issue to PayPal since your are blaming PayPal for the delay and they replied there wasn't any refund issued! These people from LAZADA are schemey and liars and they wont give you a direct and honest answer.
More Panasonic Viera LCD TV TH-L32C3 BUNDLE Complaints & Reviews
- Panasonic SC-VK92D Mini Compo Audio Hi Fi System - NOT WORKING with in 2 months! 
- 1.6 cubic ft Panasonic microwave with inverter model #NN-SN778S - Microwave NN-SN778S is defective
- Panasonic microwave NN-CD997S - Stops working/noise sound
- Panasonic genius sensor 1200 watt Microwave - Fire Hazzard 
- Panasonic Microwave - Defective microwave 
- Panasonic Microwave Ovens - Quality of Product - Custome Service
- Foto Connection / Panasonic Lumix DMC 10.1MP Camera - Awful Company 
- Panasonic - Poor service!
- Panasonic / Cordless Drill Batteries - Terrible quality product! 
- Camerakings / Panasonic Ag Hmc150p - CameraKings didn't save me any money and cost me 2 years of a warranty