[Resolved] outsurance — i am so disgusted in the way my call was handled
A month ago my wife had the unfortunate luck of having a car roll into the back of her brand new 2 month old car, since the car that caused the damage was insured with outsurance I called them to odge a third party claim, I asked the consultanat what to do and she advised that she would take all my details and a person from the legal team would give me a call... I supplied all the info and waited ... and waited 2weeks later I have just phoned them to find out what is the story and was now given a pretoria number to call... WOW what attitudes do these people have, I am so disgusted in the way my call was handled, firstly the lady that was talking to me I dont know what her problem is but she has a real big terrible attitude ... now I am told that I must fax the docs, my id drivers and all of that to another number, I dont have a problem doing this but why was this not told to me the first time I phoned and not 2 weeks later when I had to phone again, and then the biggest complaint is the way they talk to people, it is absolutely disgusting... I was i the process of signing up with Outsurance through Vivian but after that call NEVER will i be assosiated to such rubbish!
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Outsurance Insurance Company Customer Care's Response, Sep 23, 2010
You describe to say the very least: shocking service! The resultant effects hereof, needless to say: time consuming, a no win situation for you!
Could I please request you contact me on:[protected], or let send me your contact detail, I'll then contact you? I am an employee of OUTsurance, and will gladly look into the matter for you? Regards: Dinky Wenhold.
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