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[Resolved] outsurancei am so disgusted in the way my call was handled

Review updated:

A month ago my wife had the unfortunate luck of having a car roll into the back of her brand new 2 month old car, since the car that caused the damage was insured with outsurance I called them to odge a third party claim, I asked the consultanat what to do and she advised that she would take all my details and a person from the legal team would give me a call... I supplied all the info and waited ... and waited 2weeks later I have just phoned them to find out what is the story and was now given a pretoria number to call... WOW what attitudes do these people have, I am so disgusted in the way my call was handled, firstly the lady that was talking to me I dont know what her problem is but she has a real big terrible attitude ... now I am told that I must fax the docs, my id drivers and all of that to another number, I dont have a problem doing this but why was this not told to me the first time I phoned and not 2 weeks later when I had to phone again, and then the biggest complaint is the way they talk to people, it is absolutely disgusting... I was i the process of signing up with Outsurance through Vivian but after that call NEVER will i be assosiated to such rubbish!

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • You describe to say the very least: shocking service! The resultant effects hereof, needless to say: time consuming, a no win situation for you!
    Could I please request you contact me on:[protected], or let send me your contact detail, I'll then contact you? I am an employee of OUTsurance, and will gladly look into the matter for you? Regards: Dinky Wenhold.

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Comments

  • Ja
      May 25, 2011

    I have just phoned to get a quote for insuring my car. I was stunned and the amount that Outsurance quoted me.

    Last year I received a quote from them for approximately R860 for a car that is fully paid off, limited milage driving and the car was 9 years old at that time. I had an claim within the previous 3 years. MiWay quote for the same conditions, claim status and extras was R640.
    I phoned just now to get a claim as my last claim was now over the 3 year bracket. I was quoted almost R1100 for what is now a 10 year old car that is used a couple of times a week to go to the local shops. Value of the car R35, 000. Reason given for the high quote was that I had cancelled my policy with them about 4 or more years ago. My car was being insured through my employer which is why I switched.
    Outsurance advertise as the lowest and best insurance company. They are certainly not and are scamming you as if you raise a stink about the premium they say that they can readjust excesses etc. I certainly will never go back to Outsurance or recomend them to anyone else.

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