I booked travel on Air France through Orbitz to Paris from LAX for $3200. Due to a medical emergency the trip had to be cancelled. I called Air France and they said "no problem" but since I had made the reservation through Orbitz I would have to call them, etc.
For the past three days I have spent hours on the phone trying to resolve this issue to finally learn that Orbitz refused to refund or credit any amount.
This is a "buyer beware" scam organization who I will never use again. This lesson has cost me over $3K which is painful.
In the future I will use their search engine to find flights and hotels but NEVER AGAIN will I ever book anything through this "con artist" group of travel ###.
The service they provide as "the middle" man is of of negative value and surfaces very quickly if you ever have to change anything.
My advise... Avoid at any cost.