Oak Creek Homes
Reviews and Complaints

Do yourself a favor and look elsewhere for a home. Oak Creek Homes are very responsive until you purchase a home. Then you can never get a hold of them again and when you do, it's months before you get a response. I am very disappointed in this company and their approach to standing behind the quality of their product and would strongly advise anyone looking to do business with them to look elsewhere.

We reached out to Oak Creek Homes in Abilene the middle of November. We were interested in purchasing a double wide. We finally decided on the Dallas 5057 floor plan around the first of December. We had an original closing date on the house & land scheduled for 02/15/19. I was concerned because that date was still 90 days out. My salesman assured me that it probably would not take that long but they like to set everything 90 days out. The bids were not submitted in a timely manner so our mortgage approval had to be extended. We didn't get to actually close until 03/06/19. Then the house was delivered to the property on 03/22/19. No one ever called me to inform us that is was going to be delivered on that day. I was at a rodeo and not even in town when the transport company called me saying they were 20 miles out. I was just informed the day before that the guy was coming out to install the pad. (I wasn't sure at this point if the pad was even done!) When the house was delivered, the transport company apparently did not swing far enough out to get the 15' house through a 25' gate and caught the corner of the house and the front of the house on the gate tearing a huge hole in the house. It broke the stud in 4 places.
There was damage to the inside as well as outside. Then to top it off not ONE single person from the transport company or OakCreek called me to tell me about the damages. I found them when I went to the property two days later. The setup was done on 03/27/19 but did not pass the setup inspection on 03/29 because of the huge hole in the house. Once again, no one even notified me that the setup inspection had failed. I just happened to call OakCreek on 04/05/19 to find out the results. OakCreek told me the contractor was supposed to be out mid week the next week to do the repairs to the front of the house then it would have to be reinspected. The contractor finally called on 04/19/19 wanting us to unlock the gates to the property so they could get the repairs done. The setup inspector came back out on 04/22/19 to reinspect the house. No word yet or report yet on the setup inspection. As of today, May 7, 2019, we are still NOT even close to moving into our house. We still do NOT have electricity, water, sewer, or a driveway. We received a violation from the county today because OakCreek never filed an On-Site Sewage Facility Permit. It is going on six months now and we are no where close to moving in. The communication has been horrible! We have paid for a brand new home to be delivered and setup and now we have a damaged/repaired home. It is like buying a new vehicle and the transport company wreck it on the way to deliver it. It may be a "new" vehicle because it's never been titled yet but it is still a wrecked vehicle. I would like to know how you are going to compensate me for my troubles?

Dear
Oak Creek Homes of Lake Charles, LA

I am NOT one to complain r bad mouth someone on social media but I feel after 8 weeks I have held my tongue enough.
U r looking at $78k of my hard working deceased daddy's hard earned money... and another $25k n dirtwork, concrete etc
He always took care of my mother (over 66yrs of marriage) to whom he left the job to my sisters and I when he left this earth Nov 7, 2016.
I entrusted these people to help me honor my daddy's wishes to which I am sad to say they have failed MISERABLY at!
From taking them 2 SET UPS to get it set to elevation... skirting redone 3x... & excuse after excuse I have had it!
My 86 year old mother calls daily sobbing bc she is living in a house with the memories of her dead husband she cared for 24/7 for over 2 yrs. She is BEYOND READY to move on!
But Oak Creek won't let her...
we did our homework, shopped for MONTHS & gave out business to a place with an A+ BBB rating HA! A+ my [censor].
Now maybe Oak Creek will get off of theirs now that their F U way of treating the public is out in the open.

Oak Creek Homes is the most unethical company I've ever dealt with. We went to the Huntsville TX store at the request of a friend who had recently gone to work there. He is a good guy and had, at that time, not seen the bad side of this company. I didn't want to do business with a friend so we opted to work with the manager. We were told that the house we wanted to build/buy was a "go" and were given the price. During this entire process, getting our salesperson to return calls or texts was a nightmare. When we did get her, we were told that all was good and the house was in line to be built. We closed last Wednesday, contract signed and money down. The closing documents had the wrong demensions (we added a 4" stretch) so they just marked through them and hand wrote the correct ones! Two days later we're told 1. Our salesperson had quit and 2. Oak Creek would not be building our house and where should they send the check. They had our money since Thanksgiving and this occurred Jan. 20th. We closed and signed a contract! We called all the way to the top and were basically told we were [protected]@&$ outta luck. My family and I wasted 3 months with this unethical company. Don't fall victim to the same thing. Go elsewhere, these folks are crooks.

This company will not honor it's warranty. They promise to send out a repair man but no one ever shows up or calls. Once they know your number they stop answering your phone calls. Mary is their warranty service person and she is a flat out liar. No matter how many messages you leave she will not return your call. I had to use my friends phone and she answered. She made excuses for the repair person and promises but still no one showed up. My roof leaks, I had to repair it myself or have a flooded home. My windows started leaking and I discovered they did not caulk above the windows at all. Most had a quarter inch gap between the window frame and house. There is no way to know how much water has leaked into my walls now. I had to caulk them myself, repair man never showed up. Very poor workmanship on this house and no service rates them a big fat zero for me. Do NOT buy an Oak Creek Home.

I was a first-time manufactured buyer in 2011. Previous to that I had always lived in site-built, quality homes. Oak Creek manufactured houses are built extremely cheaply. It is almost like living in a tent or shed. In spite of the fact that the house is a piece of junk, I was conned by Remax into paying $95, 000. When I tried to insure the house, I was told it was only worth $29, 000. So here is the first warning: If you plan on buying a new or used Oak Creek, get a full house inspection and appraisal so you dont pay 3X what it is worth. Here are just a few of the problems:
1.) Incredibly poor insulation, thin walls and poor windows. We suffer in winter, with the cold blasting in the paper-thin walls and cheap windows. I have had it 40 degrees INSIDE the house in winter, even with heaters and fireplace running. I have had it 96 degrees INSIDE the house in summer even with the a/c cranked on all day long and an astronomical electric bill. During summer, I can put my hand on an interior wall and feel blazing heat coming thru the wall from the outside! I can hear vehicles from the road 150 feet away like there is no wall at all! It wakes me up all night long.
2.) Junk siding and finishing work. The siding is not much better than painted cardboard. It is peeling up all over and if water hits it, it disintegrates. Around all the windows, the trim is cracking and developing holes
3.) Junk cabinets. Like cardboard with wood-colored stickers pasted on.
4.) Crooked doors, poor seals, wind comes in/drafty. Truly trash doors, I have to hang blankets up over the doors to partially stop the drafts. Had to tape up drafts around the door knobs and edges of doors and still the cold or heat comes in because they are paper thin.
5.) Windows again: very easily get messed up and are impossible to open, or jump out of their tracts and become crooked
6.) Walls again: dont let the kids slam a door or a whole section of the house can cave in. I could build a better house out of cardboard and wallpaper.
7.) Electrical issues, loose outlets, wiring problems, outlets out
8.) Not putting ventilation into all rooms.. Come on, people, how fun do you think it is to take a shower in a room with no heat in the middle of winter? ALL rooms need a vent from the central heat/air
9.) The shower and bath are so cheap I would expect to find quality like that in a rest stop in Mexico. Fail.. Could not even fit in a shower chair for handicapped family member into the 2" wide shower

I have more complaints but there is no room here. Fair warning to all home buyers: the oak creek mobiles may have a cute floor plan, but they are very shoddy construction, cheaply made, and not for a long-term home. Do an MLS search and find yourself a site built home. You can probably find one for the same price as a "trailer", and you will be much happier.

I hate this cheap home.We bought it in Sept 2011, & its now March '12.This home is built so cheaply its pathetic.I did not want this brand of home, I knew it was cheap, but my husband wouldn't listen. The ceiling is cracked already in 3 places, the linoleum is so thin it pulls up when I'm vacuuming it, the a/c & heating unit is not enclosed in a closet & is so loud I hate it. It doesn't cool our bedroom either, while the rest of the house is too cool, just poor design & quality.The original one never would even work-it had to be replaced, & in doing this they scratched the utility room floor. The carpet is already showing wear, the appliances are very cheap, the bathtub is cheap plastic. I could go on & on. What a waste of money.I will never recommend this. oOak Creek Homes to anyone.BW

I purchased a home from Oak Creek in louisiana. Extremely disappointed with quality of home and services. I was told I was buying and paid for an Oak Creek and ended up with a Lancaster home which is a cheaper virsion home and came to my lot with nothing I ordered in it. I was not allowed to see the inside of the house until the movers were completed setting it up, otherwise it would have been taken back and I would not have accepted this home. They hire unprofessional contractors to trim out the home who have no respect and don't take pride in their work. Had a number issues with home, one causing mold and mildue due to faulty plumbing fixtures, called to make a warrenty claim and I was told I need to make a claim to my home owners insurance for the repairs costing me $2000 out of pocket. Seems like their 7 year warrenty is a joke or selling scam. I would suggest to be aware of Oak Creeks 's shady history and maybe even steer clear from making purchases or dealings with them.

We bought a 2009 Oak Creek 18 X 80 from the Tulsa location and we have had nothing but problems with it every since! We have had problems with eveything from the electricity to the ceilings to the hot water heater. It has been very difficult to get them to come out and work on the house at all and when they do some of the work they do is very unsatisfactory. Our house is a very poor quality home and Oak Creek refuses to do anything to make this right. And their 7 year warrenty is a joke. If you are looking at buying a house I would not recommend Oak Creek. Their customer service is almost as bad as the quality they put into their houses.

We purchased our home in 2009 from the Oak Creek Homes Tulsa lot. We were very impressed with the homes we looked at on the lot. Also we have good friends that own an Oak Creek home and they are very happy with this house. Upon receipt of this home we had many troubles with the house. Some things have been dealt with by Oak Creek. The reason it has taken so long to file this complaint is because Oak Creek would come out and take care of one issue and the next week another one would occur. This has gone on and on until now. Oak Creek did come out and fix most cosmetic issues but there are still some ligering structural problems that need to be dealt with and they are refusing to do anything to make this right. We are at the point now that we have been fighting with Oak Creek for almost 2 years and we have also been dealing with troubles on this house as long now we are wanting Oak Creek to take this house back. Upon receipt of this house we invited the guy who sold the house to us to come out and have a look at the quality home that we were given and still Oak Creek was hesitant to cooperate with us. The salesman told us he was in shock of our house. If this is true and Oak Creek does put out as good quality of homes as they claim then there should be no issue helping us get that. All we want is to live in the quality home we were shown on their lot and receive the customer service we were promised upon purchase of this house.