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1.4 70 Reviews

NuWave Complaints Summary

8 Resolved
62 Unresolved
Our verdict: With NuWave's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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NuWave reviews & complaints 70

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7:53 pm EST
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NuWave website scam

This company's official website requires you to give them your credit card number first, before allowing any of the ordering process to begin. It states you are NOT to hit the back button at any time. Once in the ordering process, if you decline the "free" items you get a "second" chance at half the first cost, or even less. The "Free Items" are actually $29.99 EACH, therefore NOT free at all. The advertised product states it is $39.99 times 3 payments, plus S/H. After ordering the oven and the extender ring; and the free pizza kit, my S/H was $79.99 which is outrageous. This is NOT any kind of deal and it leaves you feeling robbed. Once you reach the confirmation page of the order, it is TOO LATE to make any changes, your order has been sent. After reading through the Internet, canceling the order will be futile as they will send it anyway and charge you. To get a "FULL" refund, you must pay the $79.99 to ship it back! This is a total scam and I will def. be contacting the BBB.

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2:18 pm EST

NuWave no way

When speaking with the Rep via phone I was assured over and over again that I would get a 90 day money back guarantee. No questions asked. Well I found out why, because once you find out what a piece of junk the Nuwave is, they still get to keep $100 dollars of your money. Which I also found out is more than you can pay for this EXACT product at the store. So they make money no matter what. The only part that is RISK FREE is to them! Did I mention that YOU have to PAY to ship it back so they can keep YOUR money!

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6:45 am EDT

NuWave scam

I recently purchased my Nu Wave Oven on line in 8/2010. I have used it about 8 times.

About the 3rd time, a loud noise started coming from the vent like the sound of a fan about to shut off. My other issues are about the same as some other people's reviews. The melting, the having to turn food over. The bottom of the Nu Wave is so HOT it caused the glue from my countertops to melt. I have to sit it on my cutting board. These details should be included in the advertisement. I am sending it back for a total refund.

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John Brady
, US
Sep 03, 2017 5:30 pm EDT

I bought the new wave oven and have used it occasionally. Now after 3-4 years the dome has melted; the last time so bad it warped and doesn't fit the base. I called about it, sent pictures and they said the warranty was up and that I sat it too close to the stove to melt it. I did not do that. They will sell me a new one that is NASA built for $40 or so. So they knew they have a problem and reinvented it to withstand the extreme heat. Now they want you to buy it. I will not and throw it away and tell everyone I meet how bad they are. There needs to be a class action on this.

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Dennis Pilkington
, US
Dec 14, 2015 10:02 am EST

Many people like the oven but there is no advice from the manufacturer on how to prevent the cracking. Perhaps if a "warning..this dome will crack within 2 years so look for a 2 for 1 sale"

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angry hoosier
, US
Dec 11, 2015 4:43 pm EST

I agree something has to be done a class action lawsuit, all the domes are cracking from heat and ripping all of us off on shipping, i have a nuwave as well dome is cracked and warped the said id have to pay 49.99 plus shipping for a new dome, its their poor workmanship causing the problem not ours

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complaiints1111
San Francisco, US
Mar 06, 2015 10:30 am EST

Everyone I know that has one of these has a defective dome. No matter how careful the domeis treated, it cracks from heat and time. There needs to be a class action lawsuot to get reimbursed for this arcane feature. The heat is a sinequanon to the cracking and what oven is not going to be heated?

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ault kevin
Stanton, US
Dec 06, 2014 12:58 am EST

I JUST HAVE TO SAY IT'S A RIP-OFF DOESN'T COOK IN HAVE THE TIME.THEY SAY A PIECE OF CHICKEN BREAST COOKS IN THIRTEEN MINUTES.I TRYED IT AND IT WAS NOT EVEN CLOSE TO COOKED IT TOOK THIRTY MINUTES THE ONLY THING I USE IT FOR IS BEACON AND STILL TAKES EIGHT MINUTES TO COOK
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A san
Olean, US
Apr 16, 2014 1:12 pm EDT

I swear I'm never ordering anything off an infomercial again...I ordered this stupid thing off their website. First they try to sell you everything under the sun and want to charge shipping and handling fee for everything seperatly.. .. If you do that your Oder will be around $500
The website is confusing! So they advertise buy the nuwave get a second one free ( pay the shipping).. Nothing is ever free ! also get a set of stainless steel pots free (pay for the shipping) . I went for the pots and pans. .. After receiving the package in the mail there were no pot and pans ... So I called them, they said I didn't Oder the free set of pots and pans... And if I order them now they would give it to me for 69.99 pluse 29.00 shipping ... All I can say is WHAT ? ARE YOU KIDDING ME! I'm sending it back and losing out of shipping and handling cost ... I'll make sure I tell everyone I know don't bother with this crap.. Scam!

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ronald h. gruber
oakdale, US
Mar 19, 2014 8:29 pm EDT

we never opened the boxes, supposed to be a 2 for 1 deal. we sent them back for a refund and paid the shipping which was over $40.00. we already pd. $170.00 for the purchase with 1 payment left but we didn't want it. we got a refund for $ 79.00. that makes no sense at all. what can we do is let people know what a scam this is. I will put this on every website I can and call the bbb. ronald and bonnie gruber from oakdale, mn. 55128

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Lorri and Don
Michigan, US
Mar 06, 2014 5:57 pm EST

We used our Nuwave oven for a few times when the dome cracked then broke within two more uses. We are trying also to reach them to see if we can purchase a dome or replace it. Any ideas on how to reach customer service? The cooking system otherwise was perfect, and who cares if you had to "turn" your meat, , there was grill marks evenly on both sides!

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Jim Kelly 4629
, US
Mar 03, 2014 6:32 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Why does the dome fail on this thing with very little use.

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nnrebo
gwynn oak, US
Feb 05, 2014 2:59 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I had my nuwave for a little over a year. The dome is totally broken from in home use. I tried to contact them but the service number was disconnected. I did reach a live person on their line as if i was a new customer but they couldnt help nor were they interested in my issue. I then emailed the company and thus far a month later no response. Good Luck to those that currently have one and to those that are thinking of buying one you might want to think twice before purchasing it.

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12:05 pm EDT

NuWave increased shipping costs

Just unintentionally ordered a Nuwave Pro on line. I did not realize that I was actually ordering from the minute I gave my credit card information, which was the first thing requested. I never did hit a "submit" button or order confirmation. There was was no "Cancel, "View Kart" or "Order confirmation" that I could print before submitting an order. I had second thoughts and changed my mind about half through and thought I closed the page. It apparently ordered for me anyway and, on my email confirmation 10 minutes later, had added an extra $10.00 shipping over what was I remember was listed as the basic shipping. My attempted reply to their "confirmation & thank-you email" was blocked.

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11:09 pm EST
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NuWave online order system duplicated my order

I tried ordering Online, and quit midway and before I gave any approval. When I went back in the ordering system attempted to resume right where I left off. I left the website and cleared the cookies. When I went back to the ir wesite it started at te begining entering the same information. The system did NOT seem to recognize that I had ever been online, so I felt confident that i could proceed. I completed that order and was offered that I could have the order processed within 24 hours or the next day if I waived my right to cancel the order. That was my mistake, because it immediately told me the order was complete. No problems? Not so!

I received an immediate email confirming my order. That was efficient. However within five mintues I received a second email, different order number and different amount and items. When I called (this was on the weekend) I spoke to the call center (not affiliated with the compnay) and the supervis0r informed me that he couldn't verify either order, let alone cancel either order.

Did I waive any rights on the first order, No! Did the sytem inform me on the second attempt that I had a partially completed order? No! The second order was the only order that I completed, but the order system completed both orders without ever saying a thing or confirming the quantity or duplicate attempt which was canceled.

For whatever it's worth, I should have GOOGLED the company name, because I'm findng consumer complaints all over the internet on this company. If you looked here first, you're a whole lot smarter than me. If you order this product, perhaps you will benefit from what I'm writing. Good luck!

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Mus4
, US
Dec 31, 2010 1:17 pm EST

The worst thing so could do is order from this company. first step b efore ordering anyting is to Google - See all review before ordering anything off of TV. Second Step - find out who own the company - with nuwaveoven. IT is 2 men working out of their house. third if you cannot get in touch with them don't walk but run to Bank and stop payment. I telephone bill is high due to waiting for them to answer, I finally receive my money back after waiting more than three week. Will never do business again until I get fully all review on company and products.

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Gagga
, US
Dec 26, 2010 7:57 am EST

Wow. I am sorry to hear about everyone's troubles. I actually bought mine from Walgreens because I didn't want to deal with extra charges and shipping. However, I only kept the Nuwave for one week or so and then I returned it for a full refund. The reason for returning it was because it was the mini version, which means you can't fit neither a whole Chicken nor a whole turkey. Regardless, it made great baked sweet potatoes.

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jazd3
san diego, US
Feb 23, 2010 11:52 am EST

so did you buy a nuwave oven? where should i buy mine i really want one. how should i do it?

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ibegoodnow
Tucson, US
Jan 25, 2010 12:13 am EST

Something like this happened to me. The only difference being...the website said my credit card was invalid. I tried it again and it still said the same thing. So I pulled out another credit card and that one worked. I did not realize they 'BOTH TOOK" until I got my credit card statements! I was livid! I pursued these companies for 3 months until I got all my money back which amounted to almost $500 for two credit cards! I learned my lesson and will never order from another of these scam sites.

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11:01 am EST
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NuWave scam charges

I ordered the nuwave oven pro but when doing so I noticed some things that not only concerned me but also pissed me off. First they claim that they have 24 hour next day shipping upgrade for free, but in fact that only mean that they will ship the product from their company the next day not that it will get to you in 24 hours. Next they have a pizza kit free as long as you pay shipping and handling. The shipping and handling on it is 29.99, but on their own website you can buy the pizza kit for 24.95 and pay 9.95 for shipping. Why do they have you paying 29.99 if you get it free but only 9.95 if you buy it outright?

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marie ciarlo
Johnston, US
Nov 16, 2012 2:34 pm EST

how about a class action law suit there are so many complaints against this company i think they should get away with it. but i don't know how to get a class action law suit started!

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marie ciarlo
Johnston, US
Nov 16, 2012 2:17 pm EST

i bought the counter top induction unit, i was charge $33 dollars for the first payment i have two more payments to go. They charge $29 dollars for the cook top, $69 for shipping which if i didn't pay for the shipping i would get the 2 frying pans, the fondue set or the steamer that they make it look like comes with it for free! I then called to asked if i could ship it back because i was having financial problems and really needed the money back, she said all i would get back is the $33 dollars cause the other money was for shipping and handling! i wish i read the reviews before i bought this thing! scammed customer!

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Joe4Ohio
Geneva, US
Oct 05, 2012 2:01 pm EDT

No "free" cookware sets came with the two countertop induction cooking units I ordered so I inquired as to their whereabouts. I was told that they were not included with my original order (absolute lie) but that since I had just ordered the units (7 weeks ago) I could still get "free" cookware sets just for paying s&h of $69.95 each! I can buy a more complete set of cookware (rated for induction cooking) from Sam's Club for what they want for s&h. WE SHOULD WRITE OUR LEGISLATORS FOR RULES REQUIRING ADVERTISING FOR ITEMS TO INCLUDE THE HANDLING CHARGE AND ALLOW ONLY THE ACTUAL SHIPPING CHARGE TO BE ADDED TO THAT! JoeOhio

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crazy111
borden, CA
Mar 21, 2011 8:04 am EDT

Its a little late but, copy your statement and black out any and all information except your name and the charge, then scan that copy and print that. This way they cannot get the black off the page to get your information. I hope it helps.

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corkster01
North Salt Lake, US
Dec 19, 2009 2:20 pm EST

I would encourage anyone and everyone to RUN screaming from doing business with this scam operation. I was looking at purchasing it for a gift, but as I started adding up all the charges for their free crap that they add on, it became way too expnsive. I canceled out of the order thinking that I had not ordered anything. Come to find out they zap your account the second you enter your card information.

BEFORE you see a total and BEFORE you see all the add on fees and BEFORE you select shipping. Which by the way, they pick the expedited freight for you if you don't.

I got a confirmation email 23 hours AFTER I thought I had cancelled out of the order. Of course it was on a weekend and no customer service dept open. So I had to cancel the card, and they still got the money, almost $400 thank you very much. Then when I finally went through the grief of having a package roam around the country, they said they would credit my account, less shipping. Another $129 that I am not going to get back.

Please don't order from these scammers. Save yourself and your money and put this ### company out of business.

IIf anyone know about a lawsuit that I can join, please let me know!

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John VanAsselberg
, US
Nov 25, 2017 9:26 am EST
Replying to comment of corkster01

Contact your State's Attorney General's office.

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1:43 pm EDT
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NuWave don't do business with them

Do not do buiness with this company. They do not keep promises. The product is cheaply made. They say they will refund if not happy but have not refunded my money. I have been unable to even contact them by phone due to the number of people waiting to speak to customer service reps. I got the product out of the box and immediately was disappointed in the quality of the item and repacked it to return. I received it on Feb 2nd and returned it on Feb 3rd. I paid $22.15 to return it with insurance and tracking to protect myself after dealing with customer service on delayed delivery and a rude salesperson. They received the product back according to USPS on 2/5/09.

I have repeatedly emailed customer service - NO Reply. Called more than 8 times and there were always at least 16 people waiting and 1 time 28 people waiting. Guess this tells the story. Please don't waste your money. My stove is broken and I could not afford to replace it. I had hoped this would work for me until I could afford to get another stove.

They have not responded to any of my emails so I will send all info to my credit card company to put it in dispute.

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BD1121
, US
Apr 29, 2011 11:35 pm EDT

This company is a scam. Stay away. As soon as you enter you credit card number, it says "thanks for your order". No checkout, no order review, nothing! I do not even know what I ordered but they billed me for over $500. Customer service is non-existent. Still battling the company to refund money on credit card. I have filed a dispute with the credit card company and the credit card company has stated that they have had multiple complaints against this company. DO NOT ORDER!

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1:46 pm EDT
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NuWave - fraudulent order taking

Do NOT order this product online without knowing this: They do not give you a total for your purchase until AFTER the order is placed and you can not cancel the order, even 5 minutes after you place it. Also, you can not go back to previous pages to change things. I placed an order without knowing I was doing it. I continued thorugh the pages hitting "next"...

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7:51 am EDT
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NuWave fraud and cheating

For a (so-called) U.S made product this is an embarrassment to the country, even a Cuban company has better products better service and Better PEOPLE. Any Product from this Company is not a Quality product, and the Customer service you would think came from the country we are fighting in the war, it's just That Bad! any person that makes the Horrible mistake to purchase from this company will be getting No Quality, No Service and No respect, this is the type of company that only cares about profits, not the Product NOT the Customer, and if you believe otherwise order and find out What you will get for the money.

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Lance Brown
,
Nov 12, 2008 4:48 am EST

It took 14 weeks for the NuWave oven to arrive. It took 1 week to determine it was nothing as advertised. Calls to "Customer Service", and I use the term lightly, had wait times of 54, 51 and 53 minutes respectively. When I finally got to a live person, I was told the clock began ticking on the 30 day money back guarantee, the day I ordered the piece of junk. I tried to explain I had not recieved the product within that time frame only to be told it was a "well known fact". Fortunately, I purchased the product with my American Express, and will cancel the purchase through them today.

Do not fall for this scam!

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Mona Palaschak
,
Nov 05, 2008 3:44 pm EST

You are RIGHT. I order 2 ovens and paid the outragous shipping for thr free twisters. Got one oven and then NOTHING...I emailed like crazy and waited on the phone for an hour and was told that it was not their problem. I have to get my credit card company to try and get the money back. I asked for a tracking number from the shipping company and they said they did not have one! WHAT?
They sure were on time about charging my crdit card tho.
Hearthware is a scam company that could give a crap about their customers.
DO NOT ORDER FROM THEM!

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1:32 am EDT
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NuWave misleading marketing

When a person calls to order a product from this company your Manipulated, and badgered into purchasing more than you called for, other companies will respect you if you say your not interested in extras, however this company FORCES consumers into trying to purchase products they don't want to order.

When I contacted them to complain about their so-called marketing practice's the Customer service is Equally as POOR. The response is; Consumers WANT THIS, and expect it..? (They do?) They not once offered to cancel my order, they NEVER gave a Name of a person to contact about my complaint.

This is totally and truly SHAMEFULL of an American company, fortune 500 or otherwise, this is the type of service you would expect from Cuban Company, at the Least.

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Antoinette Blair
Louisville, US
Dec 03, 2023 8:50 am EST

I interviewed with NuWave and I told the interviewer I could start working on 11/27/2023 and she said I would be contacted by 5:00 pm and I was not. When I contacted them, no response. The interview was on 11/20/2023. I was not impressed with the company

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Linda Harvin
Baltimore, US
Oct 10, 2022 6:53 am EDT

Have to guess where to turn the Brio Nuwave oven on and off.

Other letters are also starting to smear. Cannot not remember the actual date I purchased but I think about a year and some months. How do we resolve this problem.

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Sukhi2
, US
Jul 14, 2019 6:58 pm EDT

The left hand burner does not work it comes in and then after about 15 seconds it gives the E1 sign the same pots work on the second burner
I bought this in April 29 from amazon

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Vernik
, US
Oct 29, 2010 10:32 am EDT

I have had an I Roast2 for about two years. recently it stopped working and i called Hearthware Home Products. they told me that it was out of warranty. i said i knew that. i was then told that unfortunately they did not have and parts in stock and she did not know when they would get parts but i could order them and they would ship them when they came in. i asked when that would be and she did not know... essentially she suggested that i buy another unit. I WILL! but it *** sure won't be a Hearthware Home Products unit. BEWARE! this company does not stand behind their products!

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Michael9
, US
Aug 23, 2010 2:42 pm EDT

I ordered a nu wave oven and cancelled the order the same day they shipped it any way I called them and was told to reject the package and I would receive a refund they refunded me $51.46 and said the balancofthe $145.99 was shipping charges and was non-refundable I cancelled the order the same day as I placed the order so it should not have been shipped at all so why do I have to pay for shipping? Also tyou can buy a new wave oven at the mall for $90.00 I am very un happy with this compays way of doing buisness and I cant beleave they charge more for shipping than the unit cost

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Jaman
, US
Dec 10, 2010 1:06 pm EST

I did as it appears many others have done. Started the order process but decided it was shady when they kept adding extreme shipping charges for each Free item.

Exited the site and assumed my order didn't go through. A few days later there it was! I never even received an email confirming the order.

Called them and explained the situation and spoke to a very rude "supervisor" named Alice. She sounded like she had heard this story before. She said all I had to do was pay to ship it back! This things weighs a ton, I can only imagine how much that would cost.

I am reporting this to the Better Business Bureau and I encouraged all others to do the same. I am also contesting the charges with my credit card company.

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DenJ85
, US
Sep 03, 2009 3:01 pm EDT

First off, they make you enter your billing information first. Then, they ask you if you want this or that and without you further reviewing what you have added to your cart, then at the end, your order went from $100 to $200 paid already. However, before they let you review the total price, they ask that you if you want to speed up the processing of the order so you don't cancel. On top of that, they promised free upgrade to Next Day Air. When I say they promised, they PROMISED by giving you a whole page that clearly states that they are giving that service to you for free so I agreed.

It took them 3 business days which means that they really didn't put my order as a priority like they promised and then they shipped it out on the 3rd business day. They gave me the tracking number after they shipped it and then I found that it won't be delivered to me for 4 business days. 6 including weekends. WHAT THE ***? I hate being lied to especially when they promised it and was adamant about it. I understood that they might not be able to offer it but why promise it to me in the first place? It's even stated on my frigging order: Next Day Shipping: Free. But look at the shipping fee: $60 for the oven, and $29.90 for shipping you a "free" pizza kit. So I paid over $80 in shipping?! This company is officially a scam. This is a big load of excreted lipids like how they boast about leaving off fat from the food they cook.

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Phone numbers

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