NutriBullet

I purchased this NutriBullet for £199, less than two years ago, when I went to use it yesterday, it started to smell and smoke, it then made s really strange noise, I rushed to turn it off at the mains as I was worried about it exploding! I used it a week ago to make smoothie and it was fine, but when I used it to make soup, it started to smoke and make noise!
I'm very disappointed as I don't use it overly by any stretch, but would like you to arrange a replacement, if at all possible!?
Apart from this I was happy with my purchase

Good afternoon

I would like to log a complaint about our nutribullet. We use this regular and have never had any problems in the past. However, this specific time the appliance broke and shattered into many pieces. You can see in the pictures which part I mean. It wasn't overfilled and we used it the same as we do every other time. I feel this was highly dangerous as the incident was without warning and throwing small sharp pieces around our kitchen where our son was awaiting his smoothie. What can be done about this?

Many thanks,
Lisa Simmons

I bought a nutribullet 900 a couple of years or so ago. I had problems with it from the start, with it leaking and also with a strong smell of burning when I used it. I have not used it very often as it is such a hassle with the leaking. I did contact you before but decided not to pursue it as I assumed it was just me not having strong enough fingers to screw it up properly. It then ran out of warranty and I have continued to use it only very occasionally. Recently I stayed with my daughter who has a Ninja and was amazed at how easy it was to use, no leaking, no burning smell...not needing really strong hands to do up the lid or undo the lid. I know I am way out of the guarantee period so you have no statutory rights. However, I certainly know which one I am going to recommend to everyone unless you feel like proving me wrong! I imagine I simply have a faulty model otherwise you would not still be in business! So I am asking for above-and-beyond customer care to restore my faith in your company.
Also, I have come on this site as your customer service department doesn't appear to recognise anyone outside of the US or Canada!
Yours hopefully, Fiona

Dear sir/madam

As a loyal nutribullet consumer i am extremely disappointed at the product. My first nutribullet just stopped working after a short period of time. Giving it the benefit of doudt i purchased another one which is also giving me problems now. The area around the rim has the white connecting buttons which press down when the cup is pushed down. This takes s long time to happen now and they freeze. The other problem is the motor keeps running even after i remove the cup i have to switch it on and off from the mains. I am extremely disappointed that i have now twice been a loyal customer and purchased your very expensive item and it has not performed aswell as other bullets on the market which have been purchased by friends.
Many Thanks
Asma Deen

I am extremely disappointed that soon after the guarantee had expired it stopped working without any warning. I no longer have my receipt so will have to bin it and throw all that money down the drain my colleague has had the same experience and what really bugs me is that it cost so much money and is I feel that I have been ripped off because the cheaper one that I have had to replace it with does not leak in the same way the Bullet use to and the result is the same.

My NutriBullet RX has stopped working. It began being temperamental rather early on. I make sure I client the blades after use and did try the warm water trick but in this case it seems to be the motor that just stopped spinning.

It should still be under 12 month manufacturer warranty as I bought it in July last year but I can't seem to be able to contact the manufacturer or them getting back to me.

I purchased a new NutriBullet Pro 900 from NutriBullet via Amazon .co.uk on February 20th 2018. This was to replace a 600 series one that had simply 'worn out'.
Around the rim the silver is coming off and is showing the black plastic underneath. I have inclujded a photograph to show this.
As this product is under 3 months from new I would like to return and replace the product. However I am finding it extremely difficult to contact the company regarding this process.
Please advice.

I bought the nutribullet from target. I have had it just a little over the warrantly period, but It has not been used a lot. I am very disappointed because it no longer works. I did not pay my money to get very little use out of it . This is like throwing hard earned money down the toilet. I am noticing a lot of complaints about the nutribullet products. They have much too many complaints to be taken seriously as a good quality product. They take your money and you the consumer are stuck with nothing. I expected more from the nutribullet company. They should be a shame.

I bought two Nutribullets in January 2016 - one for myself & one as a gift. Both stopped working without any warning in March 2018. I'm from Ireland so I went to the store where I purchased the Nutribullets to complain; they told me I needed to contact the company directly but I can't as their Contact Us page only accepts addresses from the US or Canada. This is a shoddy product but even worse is the customer service, or lack thereof.

Hello,

I got a NutriBullet RX Juicer as a gift and I really feel sorry for my uncle who spent Rs.16000 on it thinking it would be a great gift form my family.

This is such an expensive juicer with horrible quality and after sale service.
It not only leaks but also makes your juice warm within 30 seconds.
And when you ask for a replacement they take 1 month to replace the motor.

When I got the replacement motor, I tested it in front of the person and still it was heating the ingredients and he says due to the high power this will always happen. Did I buy such an expensive juicer to have hot smoothies ?

And why do they even give that hot soup option when anyways in a minute your ingredients become warm.

Do Not buy this expensive piece of [censor] which does nothing but warming your juice and killing all the nutrients in it. As per the name its a bullet to kill all the nutrients. I have a Wonder Chef Nutriblender juicer worth Rs.2500 which works much better than NutiBullet RX.

Regards,
Dhruvita Patel

Dear Mr/Mrs,

I was making my usual cake with the same measurements as every time and the cup was full to the max line knowing that I have made the same cake at least 20 times and confident it was safe as usual, on this occasion it wasn't the case. As soon as I took the Cup out to rest within 45 sec to 60 sec I was still about in my small kitchen and suddenly a Big Bang in the kitchen, all the cake ingredients all over my face, my shirt and all over the kitchen, it was a very scary and a very loud bang. The lucky part i was not hurt physically but it was a very scary experience. My cup was fully locked and after the Big Bang it was fully open also i am enclosing a picture for you to investigate and possibly advise why this has happened? And is it really safe to use my Nutribullet again as I am not sure if I can trust using my Nutribullet after this bad experience.

I look forward to hear from you.

Regards,

Elie Andraos

Hi, my NutriBullet has always been quite loud, then it started making a really loud noise, as well as a smell and dark green/brown gunk from the motor, despite me keeping it exceptionally clean immediately after every use. The ball bearings (5 of them) have then come out of the motor. It still functions (badly) and I need it for my business and when it stops or smells I immediately stop and leave it for a while. I must say I have been extremely disappointed with the NutriBullet as it was a gift from my Mum and I felt bad she had spent so much. I moved soon after getting it a year ago so I don't have any documentation but it came in an official box with the booklet. Please can you advise me if it can be repaired or replaced please.

Hello there. I bought this item from macys about 1 and 1/2 months ago. The rubber around the blade already tore. It was leaking brown stuff when I was using it even before the rubber even broke! Before o bought this nutribullet it said good things about it. I'm confused because it disappointed me! . I need a replacement because I think it shouldn't tear as early as this time of using it.

My nutribullet leaks a horrible brown liquid when washed it will then appear again after time it’s disgusting and coming from inside
I have followed the cleaning advice strictly
The pictures show before use and once cleaned then it will leak again
It’s a definite health and safety issue and I’m so unhappy it was only purchased in February from Argos

I purchased a Nutribullet 600 from a Tesco store in Leeds UK on 11th August 2017. I've tried numerous times to register for Warranty but the system states the serial number displayed on the base of the product is an incorrect number for the chosen item. Consequently, I have been unable to register for Warranty. I have purchased an extended Warranty from a third party which will be a waste of money if I cannot register the product in the first place.

I bought on of your items from kohls dept. Store roughly 2 months ago.
I have been enjoying using it. But the other day it quit spinning. At first I thought the rubber teeth on the bottom but could find any wear. I now realize that the shaft is loose. I can hold the rubber teeth stationary and the blade will freely spin. I hve been recovering from throat cancer and using your bleander has been a god send. Food has been very difficult to eat, but I have found that I can get my daily nutrition using your blender and all the suggestions for smoothies you have listed on your site. Is there a way for me to fix it?
Robert hamilton
4700-9 buggywhip lane
Orlando, florida 32812

The nutribullet has three contacts. (I guess that's what they are called). Two of them, when you push down, they pop back up. That third contact goes down put will not pop back up. I do believe these contacts are what makes the nutribullet spin. I also believe that one contact is preventing it from spinning. No, it is not new. Couple years old or more. But that one contact. It stays in the down position. You can lift it up with your fingernail but if falls right back down. Is there a solutionfor this, or is a new one in my future
Respectfully
Mr. Walter williams

My order# [protected] and item#522898 nutribullet rx with recipe book was shipped on 12/22/16. On jan3/17 I tracked it for delivery on jan4/17. When I did not received it I contact ups and they said it was delivered to an apt 22a but since the person for apt22a was out they gave it to apt 22a. I had to go to apt 22c and show my id and order information to get my package from them. Nutribullet made a careless mistake by putting the wrong address on the package. My address on file is 140 benchley pl apt.32a bronx n.Y. 10475. This is not the first time but I hope it is the last. Thank you very much

On the green box that contains the Magic Bullet NUTRiBULLET you have a grammatical error. Look for your "then" vs the appropriate "than". When I see such blatant errors it makes me wonder about the intelligence of the people who run the company and those who write the nutrition information for the Natural Healing Foods Book. Your package IS my first impression.