NTB / National Tire & Battery / service

Mcdonough, GA, United States

At 1646 hours I walked into your NTB location in McDonough, Ga. to check on a tire rotation & balance or schedule an appointment for one when I stood waiting for someone in the front of the store for at least 10-15 minutes without being greeted or assisted. There were employees in the back that I saw through the service door, that saw me still no one assisted. I as a customer did not feel as though I should walk through your store or seek assistance. So after standing there for the length of time if not more, I left the store and attempted call neexcess to say no one answered either. Now I'm not sure if this is common practice but nonetheless it is unacceptable. The services I was attempting to receive came with a set of tires purchased for my vehicle. I'm not sure what happened to Ozzie & his crew but this new crew needs adjustments with their customer service. Your attention with this matter will greatly appreciated.

Sep 23, 2017

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