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1.4 191 Reviews

NordicTrack Complaints Summary

19 Resolved
171 Unresolved
Our verdict: With NordicTrack's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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NordicTrack reviews & complaints 191

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Newest NordicTrack reviews & complaints

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10:33 am EST

NordicTrack best protection plan

I renewed the best protection plan from 2/22/17 to 2/22/20 with the understanding that it would cover preventative maintenance and after the speaking the representative they explained that it only covers if there is a problem.

The way it was explained to me it would be for both preventative maintenance and if there is a problem with my treadmill not only if there is a problem.

If it would have been explained that it was only for problems I would not have purchased the plan because I that preventive maintenance is very important.

I am very angry and upset because of the misleading information.

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6:21 pm EST
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NordicTrack customer service (nordictrack)

We ordered our item 12-30-17 the delivery service called weeks ago stating that it was there in their warehouse but would not deliver it until today. It was delivered to severally damaged so it's sat in their warehouse for weeks with them knowing it was severally damaged and they sent it to us anyway! In the mean time we have been trying to get a hold of nordictracks so called customer service I have been calling them for over a week been hung up on time after time after I stayed on hold for hours and hours. Finally spoke to someone this evening and explained all the trouble we have had trying to speak to them
The girl I spoke with could not have cared less about all the time and effort spent trying to speak to someone for help!
We will never order from this company again ever never!
Disgusting how we have been treated

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11:22 am EST

NordicTrack customer service...

I would never buy from this company ever again! After purchasing a treadmill for christmas for a total of $2400, the 1st bill showed up reflecting the correct total. The 2nd bill I received ended up showing a total due of over $3000! Upon calling to resolve this issue I literally wasted 5 hours of my time on the phone being passed around to different areas. If I could, I'd honestly send this thing back but would be afraid they'd keep it and not refund my money. Nothing but a waste of time. Sadly, after finally talking to someone after 5 hours, I was then told i'd need to call back the following week to ensure that things have processed correctly. What kind of company is this? They are obviously a profitable company with expensive commercials, famous representatives, over priced products, yet you can't pay proper personnel for adequate customers service and support? Horrible.

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3:39 pm EST

NordicTrack Bike GX 4.7

We got it home and put it together. When we went to use it, the resistance would not work. When we call customer service we were placed on endless hold and no one ever picked up. After several tries the next day we finally got some one to answer and told them the problem. They said they would send the needed part and video on how to fix the bike. We waited five days and no part. I paid a lot of money for something that did not work and then got very bad support. I am very disappointed with your company and so will be returning the bike to where I got it for a refund and will never purchase another product from your company

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8:53 am EST

NordicTrack freestrider fs7i

I've tried calling the carrier (MXD), they never answer the phone. I have used the live chat with the NordicTrack sales team twice now, they have not been able to resolve my issue. I have asked to speak with a supervisor and was given the email address of Andrea Kennedy. I sent her an email on 12/19/17 with no response from her as of today 12/27/17. I have tried calling the customer service number from the NordicTrack website for order tracking with no luck, no one ever picks up. I am currently trying again and on hold again. I would like someone to contact me and explain to me why I still do not have my machine that I ordered back on November 27th. I was guaranteed delivery by Christmas. The MXD carrier site is still showing the order as "ordered" status...not in transit and here it is two days past Christmas. This was the only gift I had for my fiancé and our holiday was ruined due to me not having a gift to give him. Instead, I had to show him a picture of something I ordered a month ago and still do not have. I don't understand how no one was able to contact me to give me an update or to explain that there was a problem. I have had to do all the work to try and get answers and yet I still do not have any. This is not the way to do business in which you hope to have return customers. I was deciding between the Bowflex Maxtrainer or the NordicTrack Freestrider. So far I can see I made a big mistake and should have gone with Bowflex. Please have this complaint escalated to a supervisor or upper management for a resolution. This is ridiculous! On hold update - 45 minutes. I do not know how NordicTrack is still in business if this is how they treat their customers. I would like something for compensation for my inconvenience and for the fact that delivery did not happen by the date it was guaranteed. I would like to have my curb-side delivery upgraded to in-home set up for free and I would like to have the price of my machine adjusted to reflect the current sale price of $1799. I do understand that it is the holidays but NordicTrack is the one who posted on their website "order by Dec 11th for guaranteed delivery by Christmas" well, I ordered mine November 27th which is well before Dec 11th. The NordicTrack site shows it's been shipped so they are not willing to help me even though the carrier they chose to use is showing that it is waiting in "ordered" status. Someone please help me!

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11:41 am EST

NordicTrack quality control & customer service

Great support from the parts department. The only problem was that as I continued to assemble the Grand Tour Pro I discovered more and more damage and finally determined when I saw the bent base plate frame that it had experienced a severe drop.

I decided to call the Returns department not knowing how much more damage there was that was invisible. I found that they are impossible to reach. I sat on the phone on two separate occasions for over and hour and all I got was elevator music. No opportunity to leave a return number or even an indication that you were only going to have to wait another five people before being serviced.

Don't expect to get an answer if you call [protected]

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12:02 pm EST
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NordicTrack lost shipment they don't have time to look into it.

Purchased a machine from them direct, $2500. They sent it on nov. 25th to their rerouting facility in tukwila wa, tukwila refused the shipment.? Their own company refused their own shipment?. Now a 300 pound machine is lost in hwy and customer service from hell! Spent 2+hours on hold this morning with their shipping department trying to get some idea of where this box the size of a small electric car is and the response from the so called #1 seller of exercise equipment seller in the world "we are really to busy selling and shipping other units to be able to look into whats going on with your issue." really?

Do yourself a favor and buy elsewhere if at all! Maybe buy your loved one a northface wp jacket and boots and send them out doors. Save your self a ton of grief! Thanks nordic track and I would wish you a merry christmas but hey i'm to busy writing about your horrible company!

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4:58 am EDT

NordicTrack terrible customer service

I wish I bought the treadmill from a different company.
Never felt so unappreciated as a customer.
I purchased an expensive treadmill and it broke 2 months later. Repairing it was hell. Not repairing, but my attempts to reach their customer service. It was a hard time. I made numerous calls and each time I had to wait for about 40-50 minutes before someone picks it up. It's terrible. They say the line is always busy, but I doubt it's the truth. My treadmill is still broken thanks to their wonderful service and I wish I had never bought from them.

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8:01 am EDT

NordicTrack treadmill desk

I ordered a treadmill desk online but had to call customer service because of credit card issues. The sales rep Ben Freeman was "nice" during the sale and made me buy a warranty but the idiot changed the machine I ordered and sent me a regular treadmill instead which we only realized while assembling it. I sent him three emails and tried to reach him via phone multiple times but while he was eager to sell me the machine AND warranty, he never had the courtesy to reply to any message.

Lesson learnt - Never buy from Nordic Track since they have no concept of customer service and if ordering online do it yourself - Trust technology, not humans.

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6:53 pm EDT
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NordicTrack nordick insurance policy on stationary bicycles

Sears is great for offering insurance on there products except they are the rudest people answering the phone. Poor customer service leaves you hanging on for one hr. does nothing to help the situation. Nordick should be investigated for fraud. I purchased an exercise bike for my husband, shortly after the 30 day return period my husband took seriously ill and was advised by his physician not to excercise since he had multiple health issues. I called sears and told them the bike was not used and if they would kindly take it back? their answer was a definite no! in spite of me offering them a restocking fee. I called nordick to cancel the repair contract and was met with a rude sarcastic customer service rep. : never again will I order from Sears if they can't find a solution I will not pay.

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3:43 pm EST
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NordicTrack treadmill

Buyer Beware... Please help! I have been treated so horribly by Nordictrack lack of service a non existent customer service. I purchased a treadmill by calling the number on their website. At first everything was expedited through their sales department. We paid for the $200 assembly service and some guy came out and asked us to sign a waiver just in case they damage anything. We refused and were never told by Nordictrack that this was a requirement. The sales department then promised a credit and a call to help us... Nothing! No call, no promised service. I have been calling but no one will take my call. Sales will not help me nor will returns. No one picks up the phone. I need help please I have this huge box sitting in my living room and I need this machine returned. I will not do business with Nordictrack ever again and I hope this helps others who plan on doing business with them as well. DON'T DO IT! Someone who has dealt with them in the past what do I need to do to get this returned. I've spent so much, too time on this
Thank you for any help.

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4:13 pm EDT

NordicTrack i9 incline trainer

I ordered the I-9 elliptical from NordicTrack in July of 2016. It took a month to finally arrive . Unfortunately, the machine was sent defective. It is now October and I have not been able to use this $2000 piece of equipment. Each time I call, customer service tells me they think the issue is a defective part and they are sending a replacement. The first time they send a new motor for the incline and my husband was able to figure out how to replace it ( no instructions were sent). This still did not fix the problem so now they think it is defective wiring and they sent new wiring . I have no idea how to work on this machine, there were no instructions sent and when my husband tried to call customer service for help no one was there.We cannot find any videos or online help either . It is unacceptable that I am expected to be the warranty department for this brand new very expensive machine I have yet to use because it is defective . I am requesting that NordicTrack make arrangements to pick up this defective machine and refund the entire amount I paid .
Cheryl Gerber

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Update by CherylCG
Oct 01, 2016 4:19 pm EDT

I ordered the I-9 elipitical in July of 2016. It took a month to finally arrive . Unfortunately, the machine was sent defective. It is now October and I have not been able to use this $2000 piece of equipment. Each time I call, customer service tells me they think it is a defective part and they will send a replacement. The fist time they sent a new motor for the incline and my husband was able to figure out how to replace it ( no instructions were sent). This still did not fix the problem so now they think it is defective wiring and they sent new wiring . I have no idea how to work on this machine, there were no instructions sent and when my husband tried to call customer service for help no one was there.We cannot find any videos or online help either . It is unacceptable that I am expected to be the warranty department for this brand new very expensive machine I have yet to use because it is defective . I am requesting that NordicTrack make arrangements to pick up this defective machine and refund the entire amount I paid .
Cheryl G

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9:34 am EST

NordicTrack IFit Customer Service

Horrible company to work with. They offered me a half-price to re-up to a premium membership. They accepted my credit card info. But their site would not process the order. I emailed Customer Care, no help. Finally, they inserted the half-price value on my billing page on ifit.com for an automatic renewal. I even tried to pay them a day early, but it still wouldn't work. The day of automatic renewal comes, I go down to use my treadmill, and I no longer have a membership. They didn't process the automatic renewal, my premium membership expired, and now the price to renew is back up to the full price, after they had processed the half-price special offer. I called and got no satisfaction. They said they couldn't do anything since the offer was now over, it didn't matter they had already approved the special offer for me. In fact, the rep insisted I needed to give him my password so he could check my account. After explaining to him that you never ask for someone's password, and arguing, it finally turned out he didn't need it after all. I really regret ever getting involved with Nordic Track/Ifit. It began with arrival of the machine and having to wait two months to get a code to start using Ifit. I will never do business with them again.

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11:21 am EST

NordicTrack I felt cheated

I ordered a Nordictrack Freestyle (almost $2000.) The website specs claims it was easy to set up and easy to move on its wheels. When the machine arrived it turned out that it weighed more than 300lbs. Early in the instructions the consumer is warned that they will need at least two people to set it up and two - three people to move the machine. I returned it and had to pay return shipping ($150) and a 10% restocking fee (almost $200.) I felt cheated because the website so completely misrepresented the dimensions and ease of movement of this exerciser.

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4:27 am EST
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NordicTrack customer service

I haven't even purchased the product yet but checked into the customer service piece and found there was absolutely no concern for the purchaser. I was shocked that the company was unable to tell me where I could go to test the treadmill I was interested in. After 4 phone calls and a week or two of emails that led to nowhere, I got to talk to an operator. She was unable to furnish me a phone number that I could actually speak to someone at corporate. When you phone corporate, you are put on hold until you can't wait any longer. I was told by the operator that I should purchase the treadmill and return it if I didn't like it. Please, anyone out there interested in buying fitness machines, run from Nordic Track or anything sold by the parent company, Icon Fitness. Its a real shame because I have a cross country ski machine purchased in the late 90's that is awesome. I have never had a problem with it. I can't say the same for my treadmill that is not fixable because they stopped making the console for it. DO NOT DEAL with this company!

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Nick Howser
Lawr, US
Sep 05, 2009 9:14 pm EDT

I have less than 500 miles on my C2200 and I just cracked the board right down the middle. Of all the parts that could break, this was one I wouldn't have guessed.

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12:13 pm EST

NordicTrack no customer service

After ordering an exercise bike online $800, there were too many problems with getting it shipped and no customer service without waiting 20- 30 minutes on hold waiting for help.
My experience with Nordic Track and their "free shipping" is done. My advice is don't buy from Nordic because, if you experience any problems, you won't get any customer service help.

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2:12 pm EDT
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NordicTrack poor organization/order taking

Review of NordicTrack - A complete failure in customer service – can’t imagine how they would be once they had my money!
I placed an order online with them from their Canadian website on Wed. July 30th, 2014 for a $1, 700 treadmill – got confirmation email right away providing a link to check on shipping. On Friday after 48 hours I checked on shipping link – nothing updated so I called customer service. Was advised that the model I ordered was out of production and no longer available. Received apology and was offered to upgrade to the next model at no charge. I agreed to the upgrade and was sent a new order confirmation (353708) showing the new model number and shipping link. At this time I was told that shipping is typically 7-10 business days but as they ship out of Quebec and I am in Ontario I could see it fairly quick. Next Wed (7 days since original order placed) I called in again as I still saw no change in shipping – was now told that no product existed in Canada and it would be shipping from the USA and that might not happen for 2-3 weeks which means it could be 3-4 weeks before it arrived at my house. Told CSR I was not happy with that timeframe and suggested if he could not do better that I would look elsewhere and possible be calling back to cancel my order. CSR seemed unconcerned with the possibility of a cancelled order. Wife wanted this model, so we decided to stick it out. Next Monday I decided to call back to see if their story was the same. After 20+ minutes on hold and talking to 2 different departments I finally was told by a customer service manager named Sandra Tondini that the not only was my original order discontinued but the new model they moved me to was no longer in production and that any stock of other models in Canada would not be seen until OCTOBER! I told her that was completely unacceptable and wondered how a company who failed to notify their customers about discontinued product twice could then say it would be 2 months before product would be made available. She could not answer but pointed blame at other departments and would only agree to either let me wait or cancel my order. By the way … both discontinued models 2150 and 2250 are still showing available for sale and in stock on their website!
0/5 for order taking
0/5 for website content
0/5 for shipping/stocking
0/5 for customer service after sale
I will not be purchasing any product from NordicTrack or Icon Health and Fitness.

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3:16 pm EDT
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NordicTrack unprofessional

I ordered a treadmill from Nordictrack & they contracted with Estes, AKA "Estes Level 2 Logistics". Estes setup a date with a *5-hour* window which I thought was very excessive, but I agreed and moved my calendar around so I could accommodate their asinine time frame. 4 hours into my 5-hour window, I called Estes several times only to be placed on hold in their queue for 15 minutes or so. I finally left my information to receive a call back once my place in the queue was reached. They did call me back, but a representative wasn't on the line to greet me, rather I was thrown back in the queue listening to their godawful elevator music. I called several more times & finally reached a real live person around 7pm, 2 hours after my delivery window ended. I told the Estes rep that the delivery people never showed up & she was quick to tell me I was wrong, that the delivery was scheduled for the following day. I was absolutely positive that it was scheduled on this day so I called Nordictrack to make a complaint in the morning.

The Nordictrack rep was friendly and offered me a discount for my inconvenience (however the $400. discount was NEVER applied!). He also told me that he contacted Estes and they denied that my delivery date was scheduled the day before & that I was mistaken. So around 1pm later that day, the delivery driver from Estes called and told me, not only was he was running 30 to 60mins LATE (this made the delivery between 5:30p & 6p, and they still needed to setup the machine!) but that his personal truck BROKE DOWN and that is why he NO SHOWED the day before. Armed with the truth, I immediately called back the Nordictrack rep to inform them that the driver was admittedly a no-show.

Oh and now on to the delivery... At 6:30pm 2 guys show up in street clothes driving a 1990s personal pickup truck with my treadmill hanging off the back. I was unable to be there during the install, because, believe it or not, I actually have a life outside of waiting for two days for a treadmill to be delivered, so I called a family member to come and oversee the installation.
A) The 2 "delivery men" mentioned that they had NEVER put together this treadmill before, and chuckled about it.
B) These men admitted they WERE NOT licensed, bonded or insured!
C) They left me a bag of 15 leftover misc screws, washers & bolts.
D) They didn't leave my home until 9:30PM!

Hmmm, I understand a few intentional extra parts, but 15 pieces left by two men hired off the street to assemble a treadmill, that doesn't make me very comfortable using this equipment. Nor do I want this machine around my two young kids!

I contacted Nordictrack again to return the treadmill because I do not feel this equipment is SAFE based on the assemble & the performance. When I tested it, the treadmill belt hummed and the incline did not lower once I stopped the machine, HUGE RED FLAG that there's something wrong with it. So I got the pleasure of calling back Nordictrack and spent AN HOUR AND 40 MINUTES on the phone before they could process my return...AN HOUR AND 40 MINUTES! Stupid me, I agreed to offer Nordictrack my business again, and tried to purchase a different machine, provided that they would ensure the delivery people they send out are licensed, bonded & insured. Apparently it has been too difficult for this pathetic company to have a representative call me back to make the purchase so now I am stuck waiting for the box to return the treadmill I have now and I have also WASTED countless hours on this very simple transaction. I am definitely never giving Nordictrack my business again...and I hope people reading this review heed this warning and stay away too!

Here's my follow-up with my BBB complaint, and the latest incompetence:

I received the return box and scheduled a pickup with Estes for 3/6 between 12-5p. The NO SHOWED once again. I called the following day questioning why they NO SHOWED for the 2nd time, and the rep told me she wasn't sure if I had received the box. I explained to her that I was well aware that I COULD NOT return the treadmill without the box so of course I had it. I scheduled the pickup only after receipt of the box and I reiterated to the scheduling rep the first time around that I HAD THE BOX! Thus, another rep named Taz (with no last name allegedly) rescheduled a pickup for today, 3/13 with another 5 hour window, 12-5p. I received a message on 3/11 from a man named Chuck who wanted to "confirm" I had the box or he was not going to send out the delivery folks unless he spoke to me. I called him back, waited on hold for 20 mins, and ONCE AGAIN, explained I HAD THE BOX and that their company is incompetent if they cannot store these SIMPLE notes in their system. Now, it's 4:45p on the 3rd failed pickup scheduled & they NO SHOW again. Suspicious when I hadn't heard from the company by 4:15p, I called Estes, waited another 20-minutes, spoke to another incompetent rep named John, & heard the newest excuse for today's NO SHOW is that "ICON" didn't send them the proper paperwork so it's "not their fault." I am so frustrated that 20+ hours have been stolen from my life to wait for this incompetent company, who doesn't even have the minimal amount of professionalism (and respect) to contact the client if they cannot make the scheduled pickup time?

Both companies are greedy, incompetent, and gross. In this economy, it's surprising that either one of them get away with this behavior.

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5:16 pm EST
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NordicTrack service and quality

Worst service department I have ever had to dealt with. I have a GX7.0 Pro (model# 21977), purchased 1/02/2013 that has never worked and I just got off the phone to have them send someone out that has not been able to fix it for the fourth time. In over a year I have had to put two bikes together and have yet to have a one that I can use. I spent $800 on the bike and the third time I called to have someone come out I purchased an extended warranty. The last time someone was out back in November they were going to order another part and come back and fix it but I never heard back from them. I have five of the Monitors, a fly wheel, and numerous other parts sitting in a room with a partially disassembled bike for 12 months. I called to say I needed a new functional bike or my money back and was told that they bike is still repairable and that was impossible. So I am helpless since I am being told a bike they have not been able to repair for over a year is still repairable and they want to send me more parts and the same person out for the fourth time. This has been the worst investment I have ever made and the service from Nordic Track does not just boarder on criminal it is criminal. In five or six attempts to be able to use this bike I have put two together and spent $158 on an extended warranty taken time off from work to meet someone to fix it with a fourth time coming and have spent hours on the phone with an inept group of customer service "professionals" and still have not been able to use this bike in a year. I have a $1, 200 Elliptical also purchased around the same time and have not had to call in for that unit but will expect the same type of treatment if I do. No one I know or speak with will ever invest in a Nordic Track! Just spoke with customer service who tried to use the extended warranty not to have to deal with me by referring me to them after they referred me to the base warranty department the persons customer # was cs171gt11 and after an hour I got know where but doing the same thing that was done over the last year. Expect the same results until they refer me to the extended warranty department where I assume I will start from scratch with them. I this point I think I spent $800 plus $158 on an extended warranty just to have a to have the pleasure of putting two together, messy workout room with a disassembled bike and a bunch of parts laying around, to take time off of work to try and get this fix for a bike I do not think will ever work. Criminal but nothing I can do about it because the company does not care once they have your money. I will be posting this review everywhere I can to keep others from making an investment with this company

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6:59 pm EDT
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NordicTrack buyer beware - horrible product support

Buyer beware!

While it seems the do make few great machines it seems, ours was entirely defective and in the end even proved dangerous.

We’ve now learned that nordic track/icon offer horrible customer service and that they will not honor their warranty with a full replacement should you get a lemon - which may in fact be common.

Please note: we informed icon on numerous occasions that a failure to replace our lemon machine would result in us publishing this review.

They don’t care.

So here’s the full scoop...

Summary: after eight (8) months spent waiting on hold, for parts and for tech visits, and fighting with icon/nordic track to get a resolution, we now have a hunk of metal in the basement and a lame offer to refund what we paid - which won’t buy a new machine or haul this pile of crap away.

The story begins about two weeks after we assembled the machine... A three hour effort, which we did carefully. I am quite mechanically inclined and honestly everything was easy and straightforward. Viola! Let’s get in shape. Not.

Soon after my wife began using the machine, the troubles began. (Note: she is not over weight.)

At first, the machine did not track correctly along one of the roller tracks. After checking connections and evaluating the machine, it became clear that one link arm had likely been bent in shipping or welded wrong. We contacted customer support who nicely arranged our first of many visits. This took about 30-45 min of hold time.

They ordered us the parts they suspected were at fault. We waited a couple weeks for them to arrive. I replaced them. The problem was not fixed.

We called tech support back and spent another 40 minutes on the phone getting a tech scheduled to come out.

However! Before the tech would come out they asked that parts be ordered. It took over 6 weeks for the parts and the tech to arrive.

He fixed the initial problem and confided in us that these machines are often “dropped” on the way over from china. They get a rough ride he said. These repairs are somewhat common. Still, the machine at least now tracked correctly.

But! After another week of use, the machine developed a knocking noise around the flywheel area. It’s internal and not user serviceable. We called support back and though we requested that the first, friendly and very knowledgeable (And local!) tech return, they chose to send another from a neighboring state. This call took another 30-45 minutes of hold time... Don’t ya just love hold music?

Still no working machine.

The tech visited a number of weeks later and then ordered parts. Another month or so passed waiting.

The tech returned and upon opening the box, he exclaimed to great frustration that they sent both wrong and broken parts. He had just wasted an afternoon driving to our state. We had lost another month and half waiting for parts.

Still no working machine.

At this point we’re just plain frustrated. Clearly we got a lemon. Total piece of...

We waited another month for parts and a follow-up visit. The tech installed them quickly and then after less than a 5 min demo to see if the noise was gone... He was gone. A glimmer of hope though, it was initially quiet.

But! During the very first full workout use, the sound returned same as before.

Still no working machine. Now we’re just angry.

I called customer support to express our displeasure with what was now a 7 month ordeal waiting to get a working elliptical. Another 45 minutes on-hold and on the call. Wasting my life...

I asked for a replacement. They refused. They insisted on fixing it one more time. They must of figured it was some minor issue.

Tellingly... We had been in contact with the service team as well and they repeatedly told us we needed to get “much angrier” with icon to get to a resolution. The told us we must be being too polite. Imagine that. History much?

Since icon never mentioned not using the machine and frankly since we were so frustrated, my wife continued using the just repaired machine with the annoying knocking noise, while waiting for yet another tech visit.

That afternoon the machine basically flew apart. The pedal assembly came loose from the fly wheel (Not a user installed part by the way) and my wife was lurched off the machine, twisting her knee. Thankfully... No real injury to speak of. Could have been worse for sure.

I called back, waiting another 45 minutes on-hold throughout the call, and expressed my outright disgust with icon and nordictrack.

I demanded a replacement.

I was told I could wait 10 more days for a response!

I asked for a supervisor to call us back in three days. We left detailed contact information. They did not call.

Today, we received a letter offering a refund or a credit to a new machine. Since we bought the machine on sale, directly from nordic track, they will not offer replacement value... Only a refund.

Still no working machine.

Between the ridiculous wait times, months waiting for parts, numerous mechanical failures in the machine, and a final unwillingness to honor their warranty by providing a working machine, it is clear to us that nordic track/icon has no interest whatsoever in having satisfied customers. None.

Buyer beware!

If you get a good machine, great. Lucky you. As for us, we’d never have gambled $900 on a machine the manufacturer clearly refuses to stand behind.

Oh, and if you do get a working machine... Pray. All of the techs told us to, without question, get an extended warranty ($200+) even though they don’t sell them or make commission. They have simply seen the machine’s life span and cost to fix. Not good apparently. Not good at all.

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Ellie Naderi
, US
Feb 15, 2023 1:32 pm EST

I am having the same issue. Brand new treadmill never worked right. I have spent 10 months trying to contact them and keep holding for hours only for the call to be disconnected. And now they say I’m out of warranty. Any ideas on how to get help to have my equipment start working would be appreciated

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David2x
, US
Nov 13, 2015 2:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

The electronics never worked right for me. Horrible. Could never be repaired and even though under warranty, did not get a replacement.

NordicTrack In-depth Review

Product Range:

NordicTrack offers a wide range of fitness equipment to cater to various exercise needs. Their product lineup includes treadmills, ellipticals, exercise bikes, rowers, and strength training equipment. The variety and quality of products available are impressive, with options suitable for beginners to advanced fitness enthusiasts. When compared to competitors, NordicTrack stands out with its extensive range of equipment, ensuring customers can find the perfect fit for their fitness goals.

Performance and Durability:

NordicTrack's fitness equipment is known for its exceptional performance and durability. Customer reviews and feedback consistently highlight the longevity and reliability of their products. NordicTrack's equipment meets industry standards and often exceeds the performance of competitors' products. The company's commitment to quality is evident in the durability of their equipment, ensuring customers can rely on their investment for years to come.

Technology and Innovation:

NordicTrack incorporates cutting-edge technology and innovative features into their fitness equipment. Their machines are equipped with interactive touchscreens, immersive virtual training programs, and advanced tracking capabilities. The technology is highly effective and user-friendly, enhancing the overall workout experience. When compared to competitors, NordicTrack's offerings stand out with their extensive range of technological advancements, providing users with a truly immersive and engaging fitness experience.

Pricing and Value for Money:

NordicTrack employs a competitive pricing strategy, offering affordable options without compromising on quality. Their products provide excellent value for money, considering the features and durability they offer. When compared to similar products in the market, NordicTrack's pricing is competitive, making their equipment an attractive choice for those seeking high-quality fitness equipment without breaking the bank.

Customer Service:

NordicTrack prides itself on its exceptional customer service quality and responsiveness. The company has customer-friendly policies regarding returns, warranties, and after-sales support. Based on customer reviews and feedback, NordicTrack's customer service is highly regarded, with prompt and helpful assistance provided when needed. Customers can feel confident in their purchase, knowing that NordicTrack is dedicated to ensuring their satisfaction.

User Experience:

The overall user experience with NordicTrack's fitness equipment is outstanding. The products are designed with ease of assembly, usage, and maintenance in mind. Customers appreciate the user-friendly interfaces and intuitive controls, making it easy to get started and track progress. When compared to competitors, NordicTrack's products consistently receive praise for their user-friendliness, ensuring a seamless and enjoyable workout experience.

Shipping and Delivery:

NordicTrack provides a reliable shipping and delivery process. Delivery times are typically within the industry standards, and the packaging quality ensures that products arrive in excellent condition. Customers also have access to tracking options, allowing them to monitor the progress of their delivery. When compared to competitors' shipping services, NordicTrack's process is on par, ensuring a smooth and hassle-free experience for customers.

Brand Reputation:

NordicTrack has established a strong brand reputation and credibility in the fitness equipment industry. With a history of producing high-quality products, the company has earned recognition and awards for their innovation and customer satisfaction. When compared to competitors, NordicTrack's brand reputation and market standing are commendable, making them a trusted choice for fitness enthusiasts.

Overall Customer Satisfaction:

Based on aggregated reviews and ratings, customers are highly satisfied with NordicTrack's fitness equipment. The strengths of the brand lie in its wide range of products, exceptional performance and durability, innovative technology, competitive pricing, and excellent customer service. While there may be minor weaknesses, the overall evaluation of NordicTrack is positive. Potential customers can confidently choose NordicTrack for their fitness equipment needs, knowing they will receive a high-quality product and exceptional support.

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Phone number

+1 (800) 862-3348

Website

www.nordictrack.com

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