Nokia 6500 Slide / no handset replacement despite same problem occuring
I bought this hp at westmall singtel shop on 5th nov 2007.
After I reached home, I charged my battery for 12 hours as instructed by the staff.
On the 6th nov, I started to use my phone. I found out the other party couldn't hear me clearly. I can even hear the buzzling sound of my phone. Occasionally my hp got hang and auto shutdown, button become less sensitive. I even saw the screen turning black.
On that particular week, I need to travel so I am unable to bring the phone for repair.
That was the first time I sent my phone for repair after I came back to singapore. I went to the wheelock nokia care centre.
After few days they rang me up to get my ph. I was so happy the hp prob were fixed as told by the staff. However I encountered the same prob again (The screen turning black) on the same day I got my phone back. I even found out there are scratches at the side of my hp (It was a brand new phone)
So I rang up the nokia care and informed the staff. They advised me to bring the hp to the wheelock nokia care centre. They will take note and send the hp to the headquarter for repair.
I did what I have been instructed. Second time I brought my hp for repaired.. After few days, I got my phone again.. This time I supposed my phone has been repaired... But again after a while the phone worsened. The screen flicking and turn black more often...
I rang up the nokia care again and spoken to ?Sharmani. He listened to my compains and advise me to bring the ph to the same place again. He rest assured me this time round will get the problem fixed. I heed his advice and send my hp for repair.
3rd time, I brought my phone to wheelock nokia care and spoken to the deputy manager jame. I told him my prob. He asked me to trust him and willl get this fixed. I told him about the scratches on my phone that has been damage by the staff during repair. He say he will see to it.
Finally I got back my phone today. The scratches prob was not fixed. The staff told me jame is off today and unable to see to it. He is only a junior staff. I do not want to make thing difficult for this junior staff so I just took my phone and went ahead with it.
This time round, I thought they have already change the motherbox so the phone prob should be fixed. But to my disappointment, I encountered the screen turning black again. And sometime blank.
I have been trusting nokia product and the services all the while... Do u know I am very upset and disappointed with nokia product and the services? How am I able to trust nokia?I just want my hp prob to get it fix or at least change a new handset. I brought this phone on nov 07. Barely I have been using the phone. Most of the time my hp is in the nokia care service centre. My brand new phone has become an old phone with damages causing by your staffs.
I have wasted alot of my time, energy and money to go down to the nokia centre despite the trust I have entrusted to nokia. Is the centre set up to solve user problem or causing user to have more problems??
I hope the management will address to the above issues and action to be taken necessary.
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