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Nokia 6125 Cell Phone / waste of money and time

1 India

I am Manu Joseph, Studying at Chennai. On the way to my home from Chennai I had purchased a mobile phone from Bangalore (V Mobiles,...) on6th sept 2006. When I purchased the mobile, I asked them to open the mobile, but he denied to open until I purchase the piece as of the directions from the company. As I was on the way to home, I didn’t have any SIM with me to check for the mobile there.

The next day (7thsept2006) night reached My home, when i opened the mobile, there was no display. I was able to find a blank screen only. After reading the entire manual, i realized that its a manufacturing defect.

As they had directed from Nokia call center, I gave the mobile to the nearest Nokia service center to my home town (AppaSons, Kannur). Now after 3weeks, I didn’t get back my mobile after repairing. I contacted to Nokia service center, where I gave my mobile phone for repairing. They hadsent the mobile to another service center at cochin for the repairing. And they are expecting 2 more weeks to repair.
Several time I calledto Nokia customer care (call center, no:080-[protected]) and I hadregistered a complaint regarding this matter(ComplaintNo:1-2K3EPD). Expect the wastage of time and money (not a toll free number), I didn’t get anything. Even they are not ready to give me the contact information of higher authority where I can complaint.

As Iam staying away from home, I am facing difficulties with out having a mobile phone. Apart from the difficulties, I am loosing the usable warranty period also. The expected time frame for repairing the mobile phone is 5 weeks, i.e. more than 10% of the warranty period I am getting from company. As of now, they are not ready to extend the warrantyperiod, and being a customer I am loosing the more then one month of usable warranty period apart from the other difficulties I am facing.

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