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Nokia 6060 / harassed by nokia care center!

1 India Review updated:

I had a problem of flap in my Nokia 6060 handset on 19th of March.first I went to Ace Communication, 13, Kapil Vihar, Pitampura delhi. But they have refused to take my mobile. I have informed to Nokia customer care but I asked to submit at some other center. So I submitted at Dexter's digital Lab, Rohini, Delhi on 20th of April with job sheet number ow 480.My mobile is under warranty. so they informed me on the next day that it is physical damaged, I went back and asked them to give me the inspection report which they have refused. Kindly ask this center to do the same.

This is not the first time I have been harassed by Nokia Care Center. I have purchased this mobile on 22nd March 2006.from UTG Computer Pvt. Ltd. 279, Rajdhani Enclave, mahindra Park, Rani Bagh with Invoice no UTG/1980/2005-06.

There had a problem in display of handset in Nov. for repair I had submitted to HCL INFINET LTD.District Center, Janak Puri. Delhi.the jobsheet no.[protected].on 25th of Nov. They informed me that this display is local and given me in the writing also. The same Hand set I have submitted to Dexter's Digital Lab, Rohini on 26th of December.which was returned back in Jan.2007 after the new display it means my display was not local. So for last one year I have been suffering with this mobile set 6060.

Poor mobile and Nokia service!

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Comments

  • Pr
      19th of Sep, 2007
    0 Votes
    Nokia 6060 - Pathetic customer service!
    India

    My NOKIA 6060’s ringer was not functioning. So I took time off & went to the nearest NOKIA "CARE" center! It is in Koramangala –KHB colony, Bangalore. It was CHAOTIC! It is underground, the fans and AC were switched off. I could not breathe! WORSE than a government office! After pushing myself through irate customers, I finally got to speak to a lady employee who could barely communicate with me. I was sure my work will be done soon since I was in the hands of NOKIA!! The "good" brand! I was made to wait and wait and I kept walking up and down to the service staff. But to my dismay, I was made to wait for 2.5 hours even before they could tell me what the problem is! Well, I was better off because I had people waiting for 6 HOURS just to get their phone’s security code reset! With me was a very irate customer who had paid a 4th visit and in spite of having written to NOKIA’s head of India-his work was not moving. His words were, "This Company is so beautiful in Finland and look at its state in India!"

    So I went home and logged on to the Internet in order to file a complaint about the poor customer service-But the website has no such option or contact details! So I went back today, after a week, having found some time-to collect my repaired phone. The shutter of the center was down at 4 pm itself!! They are supposed to be OPEN till 6pm. I forced my way in and when I showed my receipt to collect my phone, the customer service in charge tells me, "Sir, one man will come now, please give him this receipt." So i waited for this "man". Many men came from the service chamber (which had an opaque glass door so that the customers could not see what was happening inside) but everyone ignored me. Finally I tried to barge into the service room (after 20 mins of wait) and I was stopped by someone who offered to help me.

    But he was soon caught up with another customer whose phone was under warranty and the “CARE” center service personnel wanted him to pay for the repairs. When he argued, he was suppressed by the service in charge shouting, “This is just a franchisee center ok? This is not NOKIA. We cannot do anything for you!” The poor illiterate man just walked away defeated.

    My phone arrived and the staff member asked me to sign on the paper saying, "I have collected my phone, it works fine and I am satisfied with the service". But I asked him to show me that the ringer is fine now. He REFUSED! He was like I cannot do that-we do not have a battery (since mine was down and lying at home). So I told him that the service guy would know how to do it coz he is the one who repaired my phone and he must have checked the ringer. This man just walked away refusing to check it for me. I was irritated and I threatened to walk off without signing it when one staff member came up to help me. He got a battery and tested my ringer for me. I finally smiled! I thanked him and asked him for his name. His name is Anand.

    So I signed, collected my phone and went up to the previous rude man and told him, "Thanks, I finally got to check my phone before delivery! How did this gentleman help me when you refused?! Are you not customer service people? Should you not help a customer?" He rudely stared at me and replied, "No, I am not a customer service guy! And I will not help you. Take your phone and go!". At this point I wanted to bash his face, but then who was I fighting against? Am I upset with NOKIA or this man who is just not trained to service people! Who hired him? Who evaluated the service center’s running anyways? Did NOKIA really "CARE"? I doubt it. I walked away thanking Anand and banged the door as hard as I could. Because I didn’t really care! I just hope my phone does not go bad again because I dread the chaotic NOKIA CARE service center! I just came from the dealer who sold the phone to me. I asked him to furnish me with NOKIA’s sales manager’s number or e-mail ID so that I could lodge a complaint. He said he did not have any. I asked him if he could get it for me from the NOKIA “Care” center by calling them, he smiled and replied, “Sir, you keep trying! They just will not respond!” This is called FAITH! I laugh!

    Today almost everyone has a cell-phone. But do these companies understand HOW they will service such huge quantities? Do companies really care about us customers after selling their products to us? It doesn’t seem so! NOKIA was a brand of style, care, customer friendliness and innovation to me. But my post-purchase experience has turned the table!

    I don’t know how to tell NOKIA my story so that more customers are not harassed and treated like dirt! Bye NOKIA.

  • Ra
      22nd of Oct, 2007
    0 Votes

    no response frm nokia since three weeks reg complaint

  • Xz
      10th of Jul, 2008
    0 Votes

    Don't blame Nokia, how can you expect that the millions of Nokia phones sold around the world are being sold at "top quality" service... That's too bad that you had to go through all that, but though phones do have problems sometimes, it's not Nokia's fault that that guy was there to treat you like that.

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