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2.2 787 Reviews

Nissan Complaints Summary

236 Resolved
548 Unresolved
Our verdict: Engaging with Nissan, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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8:32 pm EDT
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Nissan bait & switch

Buyer beware!

Regal nissan in roswell uses bait & switch tactics.

Sign the papers and all of a sudden the price changes because they "made a mistake".

Regal nissan in roswell changes the price after you sign the papers!

It happened to me and I will do everything I can to spread the word about their poor business tactics.

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11:30 pm EDT
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Nissan incompetence, wont listen to reason

took my nissan maxima to mandurah nissan for 150000k serviceand to see why it was idling poorly they told me it was a fault with the throttle body.
they repaired that then said to me it is still running the same. they have since then cleaned radiator tested sensors, 6weeks later they tell me my ecu needs replacing at a cost of 2000+ making total cost over $6000 .
I purchased a secondhand ecu out of a perfectly running maxima gave it to them to fit and they ring back saying it was faulty, they then repaired the original ecu but after putting it in car told me that was faulty(have documents stating both ecu's worked fine) I sent them away to be tested and they said that whoever fitted them had not fixed problem and had burnt out the ecu's.
Mandurah Nissan said that did not wreck the ecu's and say if i buy a brand new one it will work(typical).

So nissan reckon i should pay for there incompetence I dont think so NEVER TAKE YOUR CAR THERE

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1:13 pm EDT
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Nissan they lied and scammed me

Be warned Smithtown Nissan are crooks and carry out deceptive and fraudulent practices.

I went to Smithtown of Nissan on 07/12/09. It was one of the most terrible days of my life and the biggest mistake that I could have made. My husband and I walked in just as the dealership was about to close on a Sunday evening. We were approached by a sales rep Charles Murray. He lied to us from the beginning stating that the white Nissan Maxima that I wanted was the only one that they had in stock and if I didn't get it I wouldn't be able to find it again. He walked back and forth in and out of the office negotiating with the manager good deal for us. I was not at that point ready to buy a car and I told Charles I needed to think about it. This was the first time that I was going to a dealership so I don't have the experience of buying a car from a dealership.

Mr. Charles said to me if you want you can take the car home and see if you like if you don't you can bring it back. I being naive fell for this lie signed all the paper work and left with the car that night. I got home looked at the financial situation and then decided that night I was not going to keep the car. I called Smithtown Nissan as soon as they were opened the very next day and asked to speak to one the managers. I left a message for Ray who was one of the managers as no one wanted to pick up my call as Charles was not in. I kept calling as it was less than 24hrs since I left the dealership. I finally got Joe Gumban at 2:30 who told us that once we walk out we can't get our money back and we are new car owners. I freaked out as nowhere in our conversation the night before were we told by Charles Murray that we couldn't return the car. Charles kept saying that he would take care of us don’t worry trust him. He told us we could and that he was helping us out. I was so upset as I felt that I was deceived and lied to and I was honest with them and told them I don't have any experience with a dealership and I was not ready to get the car that night.
Charles made it seem that we could have the car and see if we liked it while they held our money and paper work. Well they never held our money charged everything through my credit card and the paper work that they said that they were keeping aside they said that they had FedEx it to Nissan already as sold and it was out of their hands when I called them the next day. How could they be so deceptive and carry out such fraudulent practices. I was sick to my stomach I couldn't sleep that night. I realized that we were misled none of our initial questions were answered about the maintenance agreement. They gave us nothing and brushed of with we’ll take care of everything and in the end gave us nothing and took our money. They are rip offs. Something needs to be done about their business practices. I asked to speak to another manager since Ray never called me back. I spoke to Brain who was so rude and obnoxious and made hurtful remarks are criminal and disgraceful. He said that no one held a gun to my head to sign those papers and I shouldn't have taken the car if I didn't want it. I told him that I trusted them and their word to hold everything and they lied to me.

My financial situation is not good and most likely my credit will be ruined. I'm so upset that they did this to me. These people have no conscience as to how they ruined people's lives. They are unscrupulous and they help each other con people and take their money. I trusted them and though that they were professional and would keep everything on the side until I told them the next day that I was or was not going to take the car. They said I knew exactly what I was doing and they are not looking out for my interest but their own. I hope that no one ever use them as they say whatever they need to say and pressure and force you. Don't sign anything or give them your credit card. If anyone knows what I could do please let me know my email is [protected]@email.com. I think everyone who had a bad experience and have been cheated at Smithtown Nissan should come together and report them to the authorities. There was a police officer I read who they finally refunded him he said that they are reported to the Attorney General for scamming people.

Again my email is [protected]@email.com.

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raymond12345
, US
Nov 20, 2019 6:23 am EST

We leased a 2016 Nissan rogue and apparently they never install the correct rims. Now when it is time to turn in the vehicle the are saying we switched the rims and we owe them 1500. Now i know why the sales was so rushed. Never again they scammed my sister in law that knows nothing about car out of 1500 dollars. they took advantage of her. Scam Artist.

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5:33 pm EDT
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Nissan awful experience

On 6/22/09, I signed lease paperwork for a new '09 Maxima. Melissa Riley(business manager) and Michael Murray(sales person) told me my car was a high performance car, would need to use a particular highly priced oil when changing the oil(stating I would pay over $135 for an oil change, every 3 months). Therefore, she talked me into adding the $30 gold package warranty(which includes free oil change). The next day I called around and discovered the dealership overestimated the true cost of an oil change. I recently discovered I will have to take one furlough day per month for the next 10 months. On 6/23/09, I called Melissa hoping to remove the gold package warranty; she refused(stating "she didnt twist my arm & to make me add the extra warranty"). I explained my furlough situation; Nissan still refused. I feel if greed wasnt a factor the business manager could have voided the initial contract and allowed me to sign a new one. This dealership is all about money, they treat you like a human being until you sign on the dotted line. Would recommend people to stay away!

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sedberg1
Woodbury, US
Apr 22, 2012 7:34 pm EDT

Went to look at a 2010 Murano over the weekend. Price online was $31K. I was told by the sales rep that all the cars online have different prices than if I went in person, that in person, you can tack on another $3K to EVERY car they had. The sales rep said that all car dealers were doing that now, which I don't understand why the price would be different. If I had known that, I wouldn't have even gone in. They also told me that the wrap around warranty was $1895, which was standard for all Nissan dealers. Then went to another Nissan dealer in Philadelphia to look at a 2011 Murano with 10K less miles but the same price. That Philly dealer didn't tack on another $3K, which the Philly dealer said was a 'scheister move' on Woodbury Nissan's part. And their wrap around warranty for the same exact things in the warranty was only $1500.

You can bet I'll never buy a car from Woodbury Nissan and would tell everyone I meet never to buy from them.

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franz111
, US
Aug 10, 2010 9:44 am EDT

Please remember the dealers always look at these things and give themselves glowing praise. "They got my mom a puppy and convinced my girlfriend not to leave me!" Car salesmen . Blech.

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W Dukes
, US
Jun 09, 2010 5:40 pm EDT

Woobury Nissan to me is the best dealership to purchase a new or used car. There manager Tom is the best in the business, when it comes to customer satisfaction. All my dealing with them ended on an positive note. I referred them to my nieghbors and they also purchased cars and one nieghbor brought two sentras within a week and where very pleases with Tom and his team. Some people are hard to please, just remember to get respect you have to give respect! Thanks for always being there... Customer for life Walt

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RICK STULL
Deptford, US
Feb 22, 2010 7:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

ALARM CASE FOR MY NISSAN, THEY TOLD ME THEY WILL CHARGE ME 120.00 FOR SOME THING WILL ONLY COST ME 7.49.. WOODBURY PARTS ARE LAZY PEOPLE WHO CANNOT LOOK UP A PART FOR YOU AT ALL AND CHARGE YOU FOR SOME THING YOU DO NOT NEED AT ALL.. MOST NISSAN DEALERSHIP WILL HELP YOU GREAT.. WOODBURY NISSAN SUCKS!

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Prami
Cherry Hill, US
Nov 17, 2009 8:42 pm EST

Hello Leanord,
I dealt with the same Melissa during my signing, I thought she was the biggest con artist, with a major attitude problem. She also tried to convince me to get the gold package and kept trying to con me into getting it over and over! Whatever happened to customer service! I can't agree with you more, their whole behavior changed, the minute they got my check for the down payment. Guess, now that they had me on the hook, they didn't care. I wish to never go back there again, nor will I recommend that dealership to anyone.

I only wish that I had read your post earlier!
But, I do love my new altima...it's the only saving grace!

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THAM
Woodbury, US
Oct 15, 2009 1:24 am EDT

i own a maxima and i just paid $90.00 for an oil change. i wish i got the same deal you did. if you complain about getting free oil changes, a bumper to bumper warranty, and window etching for $30 per month you are crazy. it is obvious you are not a math major. do the math stupid you got a great deal.

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kristen g.
Thorofare, US
Aug 25, 2009 2:24 am EDT

oil change for 2009 nissan maxima cost $90 at any nissan dealership. if you paid $30 per month and get a free oil change every 3 months then your service contract with roadside assistance and window etching was free. sounds like you are the greedy one.

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12:31 pm EDT
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Nissan my car was towed

To Whom it may concern,
I need the form to file a complaint with the insurance commissioner
I Anne Thompson have called the police to report my car stolen by Capital City after I spoke with there Manager concerning the car.
I requested the name of the towing service but the dealer refused.
As any other request I have made concerning the car. ( information on the cost of truck cover and owners manual)3
I have a approval on the loan with the first payment due in 30 days from Capital One. Which is valid for 30 days from 06/05/2009.
The problem is the dealer made a mistake on the paper work by putting my first payment at 72 days.
I have until July 5 2009 to return to the dealer to sign new contract.
I also signed a B ailment agreement which clearly states all party's responsibilities.
Except now the dealer has broken that agreement .
The car was serviced yesterday at Jim Ellis.
Please forward my the form and I will fax it today.

Thank you,
Anne Thompson

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5:24 pm EDT
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Nissan service department

I put my car in the shop at Mike Smith Nissan on Friday 26th June 2009. I was told that they had to put a thermostatat in my car before they could tell me what was wrong. They kept my car all weekend and promise to call me on monday after they tested because the thermostat was not the solution but that would coast me $325.00. That was not the problem they said but I needed head gaskets and the where about $3000.00. I had to pay them for repairs, but my car was not repaired. There should be away to find out what is wrong with a car with out paying $325.00. I am very angry at this point and will be sure to let all my friends and co-workers know how Nissan is doing business in Beaumont, TX.

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10:12 pm EDT
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Nissan horrid attitude and harassment to buy a car

The worst customer service I have ever experienced in my life. The car price was not agreed upon in the end, so I requested my downpayment back and was refused this request by the manager stating that "I am not going to give you back your money, so now I give you two options 1. Buy car a or 2. Buy car b."
Is this person serious? He was trying to harass me into purchasing a car from him?!?!
This is the worst dealership ever, do not go there to purchase anything. You will be scammed or tied to purchase something you dont even want to begin with. Keep in mind that I went back to this place to "ask nicely" for my refund back four times already!
Now the dealership called me again and asked me to come back so we could discuss a better price for the car. Does he think I will purchace a car from them after all this? I dont think so.
Stay away!

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Update by kazammm
Jun 18, 2009 10:14 pm EDT

IN ADDITION:
I think the manager of this place is both RACIST AND SEXIST! BEWARE!

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ERWINTC66
, US
Jun 18, 2009 10:47 pm EDT

u have 3 days to back out of a contract. "i wish they would try to bully me like that"

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11:33 am EDT
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Nissan service

I took my car in to have the transmission looked at, and also for them to fix my air conditioner since it was only blowing hot. I asked them if I could have a loaner car, but they refused to give me one and even denied the fact that they ever loan out cars. I know for a fact that they do provide loaner cars, but I guess that just don't trust a 20 year-old who needs a car to get to class and work. As a result of this they will NEVER receive another dime from me. To make matters worse, they even called me to suggest replacing engine belts at a very high cost and brake pads as well on top of the $3500 for a new transmission and AC condenser.

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Darlene Stevens
Wolfforth, US
Jun 10, 2013 8:07 am EDT

Yes there money hungry !

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4:19 pm EDT
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Nissan awful experience

I have been to the Nissan dealerships here in CT over 9 times for various problems. It is my only vehicle, and is a lease.

The transfer case has been changed 2-3 times BRAND NEW!

It has been in the shop SIX times for the transfer case alone.

One dealership 'accidently' cut my brake line and I almost crashed. That was another time in the shop, even though they were reluctant to fix the brakes.

Recently they replaced my CV Joint, and I brought my 2006 Nissan Murano back in yesterday for a whining noise and more symptoms of the transfer case on its way out.

I had a lawyer working with me but he left the firm and I am having a hard time finding him.

I was screamed at by a NMAC Customer service representative
named Owen, then he hung up on me. I opened a case with his Supervisor - I will call him after this write-up.

They will not buy back the vehicle, and when my lease is up, they are going to sell this to someone else!

This vehicle should be destroyed!

I have always had Nissan Vehicles...and have not had a problem...why can't they admit this is a bad one from the 2006 batch and fix the situation?

I have a 2-year old son, and I will not take him on the highway in this only vehicle we have.

So frustrating...GRR...

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7:12 am EDT
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Nissan bad faith negotiations

Caution - do not consider buying from team nissan in vineland, nj. While they say their reputation and relationships with customers are what"s most important to them, their tactics and actions say otherwise... Do not be fooled... Went to team nissan in vineland, nj to buy nissan rogue. Left after getting what they said was the best deal. Next week when they called to follow up, I told them of a better price I had gotten without stepping foot in other dealership. They bad-mouthed woodbury nissan, saying they would start adding things at the end such as destination, etc., but then came down a bit and asked what was needed to close the deal. After telling them i'd buy it if they dropped another $800, they told me to come in that night to finalize the deal. I did, and they kept me waiting for about 45 minutes while they tried to find excuses not to do the deal, ways to raise the price, etc. After already looking at my trade the previous week, he asked to look at it again, then came in and asked me if I was ever in a flood (Crazy, made up thing... No, it wasn't in a flood). I confronted him, asking if he was balking and he said no. He then came out and gave the bottom line price that we had discussed on the phone, but then, after adding tax and fees, proceeded to added $780 for destination charges after telling me that that was a tactic woodbury nissan would use. I told him that we started negotiating from the msrp and that included the destination charge. He said it did not. This was a lie. He then admitted that he had to find a way to make some money on it. I told him I would pay that amount if I got an extended warranty. He said he'd have to check that out. He asked for a deposit though so they could locate the car I wanted. A little premature, don't you think? A wasted trip there - over an hour of my time, after being told to come in to finalize the deal. I had to call them the next day after not hearing from them. He said he'd call back after checking on a few more things. He called back late in the day to say they couldn't make the deal. There were too many lies, including the one that was the supposed profit sheet they"normally don't show customers". This showed they were going to lose money. I asked if it showed the rebates they were going to get, and he said yes, but then I reminded him of other rebates they said they would get directly from nissan that were not incldued in those figures. Another lie. So beware of this dealership, team nissan of vineland, the people who say their reputation and word, as well as cusotmer satisfaction, are the most important things to them. It isn't the case. The bottom line money-wise is what's most important to them. Their names: don fries and scott schwartz.

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12:03 pm EDT
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Nissan service

I purchased a 2009 Titan truck from Bob Richards Nissan in May 2009. I took it back back to have the vehicle washed. There car washer put a small dent in the cab above the bed in the corner of the truck. Andrew Hill (Sales Manager) did not even come out side to look at it. He simply told me to talk with Brad McDuffie who sold me the truck. I talked with Brad and brought the truck in for the second time in less than a week. They kept the truck two days. When I went to pick the truck up, Andrew Hill pushed me to another salesman. The truck had over spray in the bed liner, and white foot prints in the new carpet and interior. I called Brad and he said vring it back and they would clean it again. I told him I would clean it myself. I washed it and found 19 different paint circles where they had tested the paint to match the white where they fixed the dent. I took the truck back to Bob Richards, and spoke with Terry ( manager above Andrew). We went to the used car area where the paint guys used paint thinner to remove the circles and simply added some wax to the top of the paint. Two weeks later I was hand wahing the truck and when I got to the drivers side top, I found a large rough area. Upon further investigation I found that it was reducer that had been spilled on the top of my truck and down the drivers side. I spoke with Andrew Hill and set an appointment up to come in 9th June at 0830 to have the truck fixed yet again. Andrew tells me that Terry wants to speak to me and that he can not help me because the paint guys are not even coming in today. Now Andrew did not call ahead of time and tell me not to bring the vehicle in or anything, so I missed three hours of work trying to correct this problem only to find that terry nor the paint guys would be there. I am sadly disppointed with the service and treatment I have received from Bob Richards Nissan and would nothing more than to give the vehicel back to them.
Sincerly,
Joann Martin

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j richards
Augusta, US
Oct 25, 2009 8:21 pm EDT

unfortunately we could have done a better job with ms martin and although we strive do the best with every customer we will sometimes make mistakes. This is a good customer and we will definitely do a better job in the future! Thank you for the feedback.

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1:36 pm EDT
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Nissan are not giving my deposit back

I have the car for 1 month. I did not get approved. I asked them to take the car back and I want my 3, 000 Refund I had put down for the Lease. Now they are not calling me back or telling me anything. They said I cannot get my refund back at all. They are saying I lie and my paperwork is not real. WHAT IS THAT ! They needed my PA liences and i gave them copy. They said no CO-signer is needed so i agreed to go ahead. They said I should be fine and needed nothing. Now they bought in my college. WHAT DOES MY COLLEGE have to do with my lease. If it did, why didnt they tell me in the start. I refuse to sign anything and want my money back. They keept threatening me saying they will ruin my credit and not refund a penny. That the car is my. Then they say, return the car. I am lost and confused.

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1:34 pm EDT
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Nissan leasing scam

The lease was almost up on my NIssan Maxima. Since I am recently widowed and my finances are enow limited, I planned to lease a cheaper car, the Nissan Rogue, advertised at $199 a month. I ended up paying $5102.85 and $299 a month for 39 months. When I drove the car home that day, I realized that the sticker price was not on the car and the contract was not among the papers. After I returned for the contract the next day, I realized that the Gross Capitalized Cost was $25, 377 not the agreed upon sticker price of $22, 500.

After several calls, the salesman said finance had changed the cost, the finance manager blamed the salesman, I was offered a partial refund of $1500 which I took for fear I would end up with nothing.

My leasing payments are now based on over two thousand dollars of the car's value due to my naivete, unscrupulous dealers and a car company, Nissan, which does not care about its customers.

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10:57 pm EDT
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Nissan roadside service

My 2007 M sedan would not start. I called rioadside assistance at about 6;15 0n May 11. My car was in the visitors parking garage of Monefiore Hospital. I had just been discharged after a surgical procedure. I was told that help would arrive in 75 minutes. After an hour I called again and was told that help woud arrive in 20 minutes, After 2 hours I called again and cancelled myrequest. I was abl;e to a local service station to jump start my car. It cost me 25, 00 for service that should have been free. Every one who spoke to me knew that is post operative and needed to get home.
This incident is disgraceful. Especially considering hoe much money I invested in an Infiniti

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Nissan denial of 65 % reduction

Someone from everhart nissan told ceridian that I was not qualified for the 65% reduction. I do not know why they did this I called them and they denied doing it. And it is pretty obvious that I am elegible for it. I had a brain anuerysm that they did brain surgery on and put a metal clip in my brain. I was terminated on 11/30/08. I am not elegible for health coverage under anyone elses plan. I am currently on the cobra coverage. If you can please help me get this straightened out. I'm sure you know how hard it is to make it on what I'm getting. I cannot work now and the drs. don't if or when I will be able to go back to work. you can contact me at [protected]. or my email [protected]@yahoo.com thank you James sessoms

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matj49
, US
Dec 31, 2011 4:39 am EST

anyone who smokes crack for a living, then goes out and begs for money...c'mon james. we both know that's what you did.

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5:52 pm EDT
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Nissan car loan fraud

Hi
These guys are the worst ever.
They sold me a used car with a bend axle ( i believe it my fault too as i should have checked).
but the worst fraud they did was in financing.
i financed 18000 and they told me the rate i am getting is 11.090 % when i went to the credit union today to refinance my laon the credit union told me my loan is 20500 and the loan they gave me was at 5.74%.
they showed me a contract with my signature on it which i never signed and must have been one of the papers underneath the paper i signed which i have a copy of.
what ever you do

DO NOT BUY ANY THING FROM TOM PEACOCK NISAAN

they are the worst in the whole market and they will neevr pick up your phone.

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Nissan terrible service

took my car for a service on the 24 Jan ’09 at the McCarthy Nissan Dealership in Germiston:

Gold Nisaan Micra Comfort

SBH 397 GP

& they’ve put a wrong oil filter; they used an Almera oil filter instead of a Micra’s oil filter. The whole month I’m driving around with the wrong oil filter. Eventually my car broke down on the 26 Feb ’09; which I’ve handed my car in to them that very same day.

They’ve been fixing my car since then & today marks exactly a MONTH they have my car & I’m being given un-clear timelines as to when I’m getting my car back.

I've just been advised that they're only getting the 2 parts from the factory on the 18 May 09.
How can it take 3 months to get a car part.

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Nissan bad service

Booked an appointment at 8:00am/Rented a car from my own budget because I could'nt wait for 3 hours to get my car back. Car went to service only at 1:00pm for 3 hours:

When I initially called, I mentioned that instead of waiting3 hours at the location to call me once it's done: The service dept. mentioned that on their computer it says anytime during the day

My recommendations:

- They don't listen to customers because I was told on the phone no more than 3 hours but not what it was on their computer
- They are not detailed oriented
-I had to reorganize my day causing me a lot of problems

Most I don't recommend the place as for me # 1 rule is to carefully listen to the need of your customers. I will never ever go back to this service centre

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Nissan replacing 4th passenger side mirror cover

My passenger side mirror cover has to be replaced for the 4th time. After enumerable replacements doesn't the service worker know that the mirror needs glue when the replacement is made? As a courtesy shouldn't Nissan provide complementary replacements after so many have fallen off?
Sloan Nissan, Easton Rd and Whitemarsh Collision, Butler Pike replaced 2 covers and both fell off shortly thereafter. I'd Contacted the Nissan Corporation with this issue and received no help...

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Nissan probable fraudulent behavior

I went to Nissan Glendale In California today with two goals, to have my car fixed for several issues and to purchase a Versa from Glendale Nissan, where I had purchased my New 2003 Nissan Murano in cash.
The experience I had at this dealership has led me to a radical reassessment both goals.
When arriving at 8am this morning I spoke with, let’s call him Luxxxno Carxxx. I explained to him that I had limited time and that I would be near the dealership until 10:30am, at which time I would call to find out what the status of the car was. I also mentioned that I would need to rent a car by 11am in order to keep other commitments and appointments.
I then mentioned that there was a rattle I had had in my car, for which I had come in twice before. The last time I was told that this model of Nissan had an inherent issue with rattling. But the rattle had gotten worse and worse, so I brought it in this third time and I said that I would not want to pay for a problem that had not been addressed properly the first two times I came in.
I also reported that the sunroof was not working and that there was creaking in the car when it was turned on and when the gas was applied.
I was shuttled to a nearby shopping center where I made time until 10:30, at which time I called. Luxxxno Carxxx did not pick up, his answering mailbox did. I called a second time at 11, he did not answer. He called back at 11:20 with not as much as an apology. My schedule was shot. “I was in a meeting” was his answer. “What happened to my request to know the status of my car by 10:30am?” His answer was that he did not know anything yet. That is not the answer why he could not pick up his phone, honor my clear request to at least get a progress report by 10:30am. This was completely ignored. He could not have cared less about my request or schedule.
Meanwhile I called for shuttle service at 10:30am, they said it would be 20 minutes. At 11:00am I started walking back to the dealership. 11:30 now and I walked into the dealership.
Luxxxno Carxxx, still completely unapopologetic and defiant said that the rattle was caused by Front Axels and loose struts, which he quoted over two thousand dollars for repairs. He guaranteed that this would fix the problem. I asked, again, how is it that now this is the new diagnoses and expense when the previous two times they pointed to other causes and charged me for those. Now the rattle never fully went away, it only got better for a small amount of each time and then progressively worse. Now I don’t claim to know what struts and or axels are but he was very clear that these would fix it. He also stated that it was my ‘opinion’ that this rattle was the same as before.
So you heard the rattle? I asked, the car was taken out? He said that, no it had not!
At this point I asked for the manager, which Luxxxno was very much against but I insisted. I was shown to, let’s call him Mr. Arxxxlo, who proceeded to in his words handle ‘two egos butting heads’. He said he would be acting as the ‘mediator’. I resented this representation of the situation. Luxxxno Carxxx was arrogant, completely unprofessional and completely dismissive of my time restriction needs. This was not about egos, this is not an equaniminous relationship. He works in a service industry, his role is inherent in the title. I, at no time was being unreasonable, I simply had asked for consideration. He did not provide service, period. The Manager, annoyed at my questioning of their mode of operations, at one point said, “we are the experts, you have to trust us” I said that as “experts” they are held to a higher standard and if they are experts where is the expert assessment? This Luxxxno quoted fixes for a problem that was not even assessed by taking the vehicle out and then defiantly questioning whether it was the same rattle as the two times before. Mr. Arxxxlo then explained that he was there to work things out, like when a marriage needs an outside voice. I asked him to quit making comparisons to a meeting of equals. He needs to tell his employees to provide the least modicum of service and not blame the customer for misconduct.

I could go on about Arxxxlo’s questioning the two previous times I had come in for the same rattle. I then described the location, the service rep, his name and the fact that he had a moustache which he no longer had. This was the man that had helped me. Arxxxlo was silent. He realized that I had very clear and obvious knowledge memory of my prior visits. He could not dispute this any longer. He then found the paperwork I had alluded to. No apology for the insinuation of dishonesty. But when you are dishonest all the time, you must assume everyone else is too.

Thus he completely divorced himself from the situation, taking no responsibility for neither his demeanor nor his lack of professionalism - by quoting without justification.
Mr. Arxxxlo finally copped to the fact that this Luxxxno Carxxx has a “macho attitude” This, however, did not address the quote for a problem that had not even been determined to exist. I asked that a mechanic drive the car with me in it.
“Don” came out and we drove the car. He promptly heard the rattle and determined that it was a simple matter of stretching out a break cable. He did the work in 15 minutes or so.
Meanwhile I got a quote for other problems the car was determined to have, including Luxxxno Carxxx’s initial accounting of the struts and axel needing thousands of dollars worth of work. I questioned that if the problem was simply stretching of a cable and the noise is not there anymore why is it that I purportedly still need this other work? He had no logical answer for that.
The quote Luxxxno Carxxx gave me was in a separate blank piece of paper and amounted to $3, 900 and change for everything, including the work that had originally been attested to the rattle problem.
He said that the sunroof was from a weak motor and for $806 dollars that would be replaced. I explained that the motor is working but that the mechanism is faulty, could it be sensors? He explained that had to do with electronics, I asked what that had to do with the motor and so then why have to change the motor? – He had no logical answer.
I asked for him to copy the quote.
Upon receiving the official Nissan estimate, the quotes for the work were a total of a little over $1, 000, not $3, 900. Since this was the official Nissan estimate, magically the quote became “reasonable”. I showed Mr. Arxxxlo this and his answer was, “then yeah, I guess we’ll honor the quotes on the estimate”. I said, “how do you reconcile what was quoted to me in a separate piece of paper versus this official quote?” He said he didn’t know, but offered no desire or interest to investigate. Very clever that Luxxxno Carxxx quoted this incredibly inflated price in a blank piece of paper and then redacted by nearly 4 times less in the official quote. That Arxxxlo was not alarmed by this in the least is incredibly telling.
I find it unconscionable that representatives of Nissan, and one of the largest dealerships of your product would have the audacity to act in this manner.
One thing is the nasty, defiant, completely inconsiderate and juvenile behavior of Luxxxno Carxxx, but the other is his inflating prices by nearly 4 times in one piece of paper for now questionably necessary work and then quoting completely other prices on the official Nissan document. The kicker is the Service Director’s Arxxxlo’s dismissal of this discrepancy, obviously pointing to the fact that this is a common practice. And since at this point it is my word against Luxxxno Carxx, I have a distinct feeling that nothing will be done.
What kind of a dealership is this? If you do not take action what kind of a company are you?
From this defiant behavior not only did you lose this scandalous original quote of $3, 900 for questionably necessary work, but you have lost the sale of a Versa for the first of my sons reaching driving age. Who knows how many more cars you have now kept from selling given the future needs of my three other children and my desire to WARN all of my friends about this kind of fraudulent behavior.
The brashness and easy dismissal of all of these facts brought up to the two men named herein makes me wonder how many people they have quoted ridiculous prices to and gotten away with it, how many have been recommended work that was not necessary.
I will make an educated guess that these two men have their salaries based on how much work they bill per month?
This is not about hiking up prices, this is not just gouging. This is fraud.
You have lost a customer for life, with me, my family and my childrens’.

Horrified by this behavior.

Signed,

Former Nissan Customer

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Nissan Customer Reviews Overview

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Nissan In-depth Review

Overview of Nissan: Nissan is a renowned automobile manufacturer that has been in the industry for several decades. With a strong global presence, Nissan has established itself as a leading brand in the automotive market.

Product Range and Quality: Nissan offers a diverse range of vehicles, catering to various customer preferences and needs. From compact cars to SUVs and electric vehicles, Nissan ensures that there is a model for every type of driver. The quality of Nissan vehicles is commendable, with a focus on durability, performance, and cutting-edge design.

Customer Service and Support: Nissan is committed to providing excellent customer service and support. Their dedicated team is always ready to assist customers with any queries or concerns. Whether it's through phone support, online chat, or in-person assistance, Nissan ensures that their customers receive prompt and satisfactory service.

Pricing and Value for Money: Nissan offers competitive pricing for their vehicles, providing customers with value for their money. With a range of features and advanced technologies, Nissan vehicles offer a great balance between price and quality.

Innovation and Technology: Nissan is at the forefront of automotive innovation and technology. They continuously strive to incorporate the latest advancements in their vehicles, such as intelligent safety features, connectivity options, and eco-friendly technologies. This commitment to innovation sets Nissan apart from its competitors.

Environmental Sustainability: Nissan is dedicated to environmental sustainability and reducing their carbon footprint. They have made significant strides in developing electric vehicles, promoting renewable energy sources, and implementing eco-friendly manufacturing processes. Nissan's commitment to sustainability is commendable.

Reputation and Brand Image: Nissan has built a strong reputation and brand image over the years. Known for their reliability, performance, and stylish designs, Nissan vehicles are highly regarded by customers and automotive enthusiasts alike.

Safety Features and Ratings: Nissan prioritizes safety and equips their vehicles with advanced safety features. Their commitment to safety is evident in their high safety ratings and recognition from reputable organizations. Customers can trust Nissan to provide a safe driving experience.

Reliability and Durability: Nissan vehicles are known for their reliability and durability. With rigorous testing and quality control measures, Nissan ensures that their vehicles can withstand various driving conditions and provide long-lasting performance.

User Experience and Interface: Nissan focuses on providing a seamless user experience and intuitive interface in their vehicles. From user-friendly infotainment systems to ergonomic controls, Nissan prioritizes driver comfort and convenience.

Availability and Accessibility: Nissan vehicles are widely available and accessible through their extensive network of dealerships and authorized distributors. Customers can easily find a Nissan dealership in their area and explore the range of vehicles on offer.

After-Sales Service and Maintenance: Nissan provides comprehensive after-sales service and maintenance support. Their authorized service centers are equipped with skilled technicians who ensure that Nissan vehicles receive the best care and attention.

Comparison with Competitors: When compared to its competitors, Nissan stands out with its wide range of vehicles, innovative technologies, and strong reputation for reliability. Customers can confidently choose Nissan over other brands in the market.

Customer Reviews and Testimonials: Nissan has received positive customer reviews and testimonials, highlighting their satisfaction with the performance, quality, and overall experience of owning a Nissan vehicle. These reviews serve as a testament to Nissan's commitment to customer satisfaction.

Awards and Recognitions: Nissan has been recognized with numerous awards for their vehicles, innovation, and sustainability efforts. These accolades further validate Nissan's position as a leading automotive brand.

Social Responsibility and Community Involvement: Nissan actively engages in social responsibility initiatives and community involvement. They support various charitable organizations and contribute to the betterment of society, showcasing their commitment to making a positive impact beyond the automotive industry.

Financial Stability and Performance: Nissan has demonstrated financial stability and consistent performance in the automotive market. Their strong financial position ensures that customers can rely on Nissan for long-term support and service.

Global Presence and Expansion: With a global presence, Nissan has expanded its operations to various countries, making their vehicles accessible to customers worldwide. This global reach showcases Nissan's commitment to serving a diverse customer base.

Partnerships and Collaborations: Nissan has established partnerships and collaborations with other industry leaders to drive innovation and develop cutting-edge technologies. These collaborations enable Nissan to stay at the forefront of automotive advancements.

Conclusion and Recommendation: Overall, Nissan is a reputable and reliable automotive brand that offers a diverse range of high-quality vehicles. With their commitment to innovation, sustainability, and customer satisfaction, Nissan is a recommended choice for those in search of a dependable and technologically advanced vehicle.

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