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Nike / bad product, horrible customer service

1 United States Review updated:
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OMG, I can not believe this company. I recently purchased my 11 year old son some Air Jordan's. I usually don't purchase Jordan's because they are very over priced, but I decided to get my son these shoes because of exceptional unselfishness he showed towards a homeless man at a local shelter we volunteer at each Saturday morning. About two or three months ago, we were serving breakfast at the shelter and here walks in this man and his child, my son starts tugging on shirt, saying "Mom, I know him, he goes to my school." The look on his face was one that I will never forget, it was the first time that he realized that homelessness was a reality and it affected people he actually knew. The father walks over to me and tells me that he knew my son from school and he was very impressed with the way he showed respect to adults, he went on to say he was going through some financial difficulties and he did not even know how he was going to get shoes for his children. My son obviously overheard our conversation, because when we were ready to leave, he asked me to purchase shoes for his school mate and if it meant him not getting new shoes, then it was worth it, because he said his shoes did not look so bad and if his school mate did not get new shoes for school and had to wear the ones he had, he was going to keep getting into trouble at school, because all the kids were already trying to tease him last year for those shoes and... he could not stop giving me excuses on why I had to buy those shoes. This act of kindness touched my heart in such a way that I said not only am I going to buy shoes for that young man that goes to school with my son, but I am going to get my son those Jordan's that he has been asking for since first grade. Imagine how I felt when my son brought me a shoe that was ripped from the seam and you could see where the glue had gave way. I was instantly furious, not because I spent my money on the shoe; I know that was my choice, but because this shoe did not live up to the hype. I called customer service and they told me to ship the shoes back at my expense and they would see what they could do. I was upset at the fact that I had to pay for shipping, but not nearly as upset and the supervisor that told me that this happens all the time and that I should keep my receipt just incase this happens again. When I told her that it was not going to be a next time, she happily said "that's fine." What?????? That's fine!!! Has Nike gotten so cocky that they don't need customers? This supervisor went on to say, they are better than their competitors. Have they gotten to the point that as long as they are doing better, or so they think, than the competition that they are doing good? Well guess what Nike, not only am I not going to ever purchase Nike, I am going to tell everyone I know about this horrible experience.

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Comments

  • Sh
      20th of Oct, 2008
    0 Votes

    I totally agree with you and I admire the fact that you went out of you way for that other child. I don't wear Nike I'm a Adidas fan and if I ever even think about buying Nike again I'll think about this story.

  • Al
      13th of May, 2013
    0 Votes

    Again, a HORRIBLE experience...

    My FuelBand was not working. I sent it back. I was told that if I put a credit card as a collateral then the replacement will ship the same day. I did. Until now, after 10 days, I still have NOT received my replacement. The customer support is absolutely terrible. The people are nice but they have no clue whatsoever about why customers are not happy! Well, how about Nike fulfills their end of the bargain and be honest! I am extremely disappointed. If I new, I would NOT have purchased this product! Lessons learned...

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