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Network Solutions / unauthorized billing/horrible service

1 VA, United States

Network Solutions has apparently dissolved Monster Commerce and moved everything to the NS servers... Apparently they failed to move the billing addresses... Instead of billing my Amex Acct which has been set up for 2 years...Network Solutions went digging into their old files and billed a defunct credit card that I no longer use and that they have no authorization to bill! The CC company issued a credit immediately and when I called Network Solutions to complain ...they told me that since I did a chargeback, my site would probably be shut down.! Their mistake and they are threatening me! This after having all my email addresses connected to my ecommerce site messed up and not forwarded! This past summer I spent hours and hours on my premigrated site that they could not get to work properly ...Of course they tried to tell me it was just me, which I knew was not true after talking with several other Monster Commerce clients...They ended up canceling the balance of scheduled migrations! Hence, my site is still on an antiquated platform... For my trouble, I was told I would probably have free billing for a year... Corporate and the head of technical has not replied to any of my emails... Buyer Beware...and by the way... NS overcharges for domain names big time... $34.99??? is only $9.99!!


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