After 9 years with navy federal I had the worst customer service experience. The member "john" was rude and condescending. When I asked for his supervisor he responded "i don't have one". I simply called in with my employer on like trying rocketeer an error regarding my direct deposit which I have had for 3 years. I immediately hung up, went to bank of america and opened up an account. Good-bye navy federal and because you don't appreciate you customers... Good riddance!