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National Pens / incorrect order

1 United States
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Ordered letter openers with my company logo... Received letter openers with no logo. They charged me a set up fee for the logo but stated that I didn't order a logo. They knew I did because they charged the set up fee for it! I was told not to send them back as they will not refund me without an approval. They were to return my call within 24 hours... It has been 2 weeks and I cannot get any responses. I am stuck with $160.00 worth of plain letter openers...

Mz

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