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National Floors Direct / low quality, rude, aggresive, and no refund or repair

1 Waterford, CT, United States

these people refused to leave my house, past the point of awkward moving right into scarey. They way overbid at 2800, called his boss got it to 1800, wouldnt leave till i signed a contract. the carpet lasted 18 months and now all seams are coming up. the carpet has holes and fraying EVERYWHERE. the padding is cheap and lumpy. the edges are not fastened and bubble as well as fray. terrible. awful experience. rip off artists, after a complaint they called and sent me a warenty form. i filled it out, added pictures. spent my own money on film and development. spent more money shipping it. a month later they didnt respond, i called was put on hold for 20 minutes never picked up call, emailed yet again. still no response. they are likes thieves in the night. GO LOCAL!!! cheaper, better, nicer.
jason bird
waterford ct

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