National Floors Direct / bait and switch on carpet
I ordered a high quality Shaw carpet. Though it was in stock, I elected to wait over a week for installation, so I could be guaranteed a morning installation. The day before installation, I called to confirm and was told they would call me the next morning but would not guarantee a time. I asked to speak with a customer service supervisor, and was connected to a person named Shirelle, who turned out not to be a supervisor. I asked the name of the owner of the company, and the head of customer relations, and she refused to tell me. (" We don't give out this information.") I googled and found a listing on the Better Business Bureau's web site that gave me all the information I needed (owner: Aaron Rosenberg. Customer Service Director: Charles Whipple) I spoke with Charles Whipple, and he arranged for a morning delivery. The installers arrived promptly, and di a great job, however, the carpet they installed was not the carpet I ordered. I confirmed this with the salesman, who checked the sample in the book from which I had ordered with what they had installed. The installed carpet and the pad (which was supposed to be the highest quality 8 lb. pad) were both flimsy builder's grade. I was never given a receipt or anything detailing what I had paid for, nor could they provide me with any proof of what had been installed. I phoned customer service from my home, and they spoke with the salesman, who told them about the problem. The customer service man told him "Whatever you do, don't live the sample book at the house."
I now have a call into Shaws (a rep from Shaws will verify that the carpet is not theirs), and also initiated a dispute with my credit card company, which will refund my payment until my carpet is replaced with what I ordered and paid for. (ALWAYS PAY WITH A CREDIT CARD. IT IS THE ONLY WAY YOU ARE GUARANTEED PROTECTION IF A SALE GOES BAD.)
I did some more searching on google and learned that the company is owned by a father (Samuel Rosenberg AKA "Steve") and his sons Aaron and Dan. Samuel had a similar company in New Jersey that was shut down for exactly the kinds of practices that are complained about her. He is not supposed to do business for a number of years, so now the new business is in his son's names. This is fraud across the board, and the company should be shut down. I will file complaints with the Attorney General, Department of Consumer Protection, and Better Business Bureau.
National Floors Direct is NOT accredited by the Better Business Bureau, and they give it a "D" grade:
Here is the news release about Samuel Rosenberg's fraud conviction and the $1.3 Million he was ordered to pay in restitution to his defrauded customers.
Always pay with a credit card
Always demand a receipt showing what you ordered
If a company won't give you the name of the owner, that tells you what kind of business it is!
More National Floors Direct Complaints & Reviews
- National Floors Direct - fraud and cheating 
- National Floors Direct - terrible service 
- National Floors Direct - scam artists! 
- National Floors Direct - terrible company
- National Floors Direct - watch out bait & switch!!! 
- National Floors Direct - carpeting/service
- National Floors Direct - laminate flooring and baseboard
- National Floors Direct - hardwood floor
- National Floors Direct - floors
- National Floors Direct - carpet installation