Napster / Terrible cancellation process
I tried to cancel online. They give you an 800 number to call that has a 30+ minute wait no matter when you call. I am still on hold with them for the second time (had to abandon the first one after 30 minutes because other things in life won't wait that long :().
There has to be a law against this. I do not have to talk to anyone to join but have to waste a few hours of my life listening to this absurd repetition of how much they will help me resolve any problems I have with them. The problem I have with you is that you are keeping your customers by force!
BBB and AG next. Seems like I have a lot of time available to complain!
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