[Resolved] MyHeritagedna test purchased today (11/26/18)

I had purchased a DNA test from here today & when I checked my bank statement I was charged for 2 (two) DNA tests. I called & talked to a person named Ivan about it as to take off the 2nd one & once talking decided to cancell my original as well as the other one & to just refund me back my money. He asked me to send a copy of my 'pending' statement to have it cleared up & the billing department would get in contact with me once they recieve it. I did send the statement photo in & still haven't heard from them yet. I did contact my bank also..

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • MyHeritage Customer Care's Response, Nov 27, 2018

    Dear MyHeritage member,

    I'm sorry to read about your complaint here.

    Issues such as these are extremely important to us and I will do all I can to ensure your refund.

    Unfortunately, I am unable to locate your registered account with the information I see here on this website. Therefore, please e-mail me rafael.[protected] so I can straighten everything out with high priority.

    I will be looking for your e-mail.


Nov 26, 2018

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