SUBMIT A COMPLAINT fibre cancellation

Despite listing their website as a option for fibre cancellation this is not the case and noo such option exists under My Products. On attempting to call their cancellation department you are left on hold until you decide to give up. This is particularly thought provoking given that other departments are very responsive.

This is obviously a delay tactic and is frankly pathetic on their part. I want my one month cancellation notice in and acknowledged before the start of December so that I can start a more affordable package in the new year.

Wendy Kaplan
Account No. [protected]

Nov 26, 2018

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