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MWEB.co.za Customer Service Phone, Email, Contacts

MWEB.co.za
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www.mweb.co.za
www.mweb.co.za

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1.0 441 Reviews

MWEB.co.za Complaints Summary

2 Resolved
439 Unresolved
Our verdict: Engaging with MWEB.co.za at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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MWEB.co.za reviews & complaints 441

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Newest MWEB.co.za reviews & complaints

ComplaintsBoard
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7:56 am EDT

MWEB.co.za stay far away from mweb

I have tried to transfer a co.za domain from a local internet developer to MWeb Business. It should be a simple process. Sumbit a request to release the domain, and when the current host of the domain releases the 'ticket' it is transferred to MWeb.. Very simple! But apparently not so simple for MWeb who have taken over a week to do asbolutely NOTHING regarding my simple request.

I decided to use MWeb because I was of the opinion that they couldn't possibly be as useless as Telkom, but apparently I was wrong!

Read full review of MWEB.co.za and 83 comments
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Anndelene Janse van Rensburg
, US
Mar 10, 2024 5:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have contacted Mweb twice for the cancellation, I dont get any help.

Please cancell my account, Effective 1 March 2024

REF: MWB [protected]

My account nr : [protected]

I'd nr: [protected]

132 Terrace Road, Sebenza

1609/1610

Registered nr: [protected]

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Andre Graber
, US
Mar 06, 2024 2:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i ordered fiber on the 26th the tracking say installation should be on the 28th 29th still waiting no call call center held on 1st time 37 min utes no answer 2nd time 18 min no answer what a shocking incompetent company when you call want the self-help you don't get the OTP CALL ME ANDRE GRABER [protected] X11144849

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Lompie
Ashton, ZA
Feb 26, 2024 4:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

November my Wi-Fi router is offline, could not connect to internet, and I paid it last month and it is still not connected I try to call you, but the was no answer, I try to send you an email but no response, it's about 2 months now, please can you help me please!

Sophia.DeKooker

Id no: [protected]

Account number: MWB26463013

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Caylene Basson
, US
Jan 20, 2024 5:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I'm using a new wifi and not staying at the same place I want to cancel you guys please

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Pampoen
, US
Jan 14, 2024 9:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

We wanted to apply for wifi Tru mweb. But was never delivers, we have cansel led the application, but for the last 4 months I have been billed for something I don't have. I have spoken to someone and I assured that I would be refunded. But untill today nothing has been done. Could someone pls get back to me asap

Mr huyser

[protected]

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Anroux Kruger
Vereeniging, ZA
Dec 09, 2023 8:53 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I wanted to activate my fibre line and get router did not happen. This is very unprofessional, I can not work from home and it is hard, now I need to buy data every day.

No please they need to release my fibre line so that I can work with other place

Its now time that other service provider helps me, because its almost holidays

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Roche Du Plessis
, US
Nov 25, 2023 8:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

We have been trying to sort out our wifi sins monday we have been on hold for more than 50 min we have been using 150 rands airtime holding on the line to resolve our internet. We also logged a ticket and no one called us back. My no is [protected]

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Muis
, ZA
Nov 19, 2023 9:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

We received our new router. Plugged it in as we were told that it was preset already. Connected all the wires as per instructions. But nothing happens, we have tried calling the technical support number but have been holding on for an hour and some. We have no internet, says connected but no internet. Can't get through to the technical support.

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Paula Da Silva
, US
Nov 19, 2023 9:26 pm EST

Stop billing me for a cancelled contract!

Cancelled via email twice and got message inbox too full

Your phone numbers dont exist or we get disconnected.

How do you operate?

I challenge you to sue me so we can expose the thousands of complaints and bring this out to the media!

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Mckyle Kay Martin
, US
Nov 13, 2023 8:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My account was suspended due to my bank card expiring I waited on the line for a hour no one got back to me I made payment my wifi is still off what kind of service is this no one is helping me yet I have been a loyal customer

MWEB.co.za In-depth Review

Website Design and User Experience: The website design of MWEB.co.za is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and well-organized content. The overall user experience is smooth and efficient, ensuring a pleasant browsing experience.

Range of Services and Products: MWEB.co.za offers a comprehensive range of services and products to meet various needs. From internet connectivity solutions to web hosting and domain registration, they have it all. Whether you are a home user or a business owner, you can find the right service or product to suit your requirements.

Pricing and Value for Money: MWEB.co.za provides competitive pricing for their services and products, offering good value for money. They have different packages and plans to cater to different budgets and requirements. With transparent pricing and no hidden costs, you can easily choose the option that best fits your needs without breaking the bank.

Customer Support and Communication: MWEB.co.za excels in customer support and communication. Their support team is knowledgeable, responsive, and always ready to assist you with any queries or issues you may have. They offer multiple channels of communication, including phone, email, and live chat, ensuring that you can reach them easily and get the help you need in a timely manner.

Reliability and Uptime: MWEB.co.za is known for its reliability and uptime. Their services are backed by robust infrastructure and advanced technologies, ensuring minimal downtime and uninterrupted connectivity. Whether you are using their internet services or hosting your website with them, you can rely on MWEB.co.za to keep your online presence up and running smoothly.

Speed and Performance: MWEB.co.za delivers excellent speed and performance across their services. Their internet connectivity solutions offer fast and stable connections, allowing you to browse the web, stream videos, and download files without any lag or buffering. Their web hosting services also provide high-speed access to your website, ensuring a seamless user experience for your visitors.

Security and Privacy: MWEB.co.za prioritizes the security and privacy of their customers. They implement robust security measures to protect your data and ensure that your online activities are secure. With advanced encryption and firewalls, you can trust MWEB.co.za to keep your information safe from unauthorized access.

Additional Features and Benefits: In addition to their core services, MWEB.co.za offers a range of additional features and benefits. These include free email accounts, website builders, and online storage options. They also provide value-added services such as domain name registration and website analytics, allowing you to enhance your online presence and make the most out of your digital assets.

Customer Reviews and Testimonials: MWEB.co.za has received positive customer reviews and testimonials, highlighting their excellent services, reliable support, and overall customer satisfaction. Many customers appreciate their professionalism, promptness, and commitment to delivering top-notch solutions. These reviews and testimonials serve as a testament to the quality of their services.

Overall Rating and Recommendation: Based on the above factors, MWEB.co.za deserves a high overall rating. Their website design and user experience are excellent, their range of services and products is comprehensive, and their pricing offers good value for money. Their customer support is top-notch, and their reliability, speed, and security are commendable. With additional features and positive customer reviews, MWEB.co.za is highly recommended for anyone looking for reliable internet services, web hosting, and related solutions.

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Contact MWEB.co.za customer service

Phone numbers

877 000 777 087 700 5000

Website

www.mweb.co.za

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