[Resolved] Mutual Of Omaha — disability insurance
I feel like I always get the run around when I call to check my claim. They say that my doctor hasn't sent records only to be told by my doctor they never. received a request for my records. When I call back to claim representative only to be told that she would fax it to them. I wait over a week and call to again check my claim status to be told the same thing again! This is crazy! My premium was taken out of my paycheck each payday with no delays. I would like my claim handled with the same respect.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Mutual of Omaha Insurance Company / United DTC Insurance Customer Care's Response, May 31, 2018
Thank you for taking the time to give us feedback. If you’d like to discuss this further, we’d like to listen. Please email your name, phone number and the best time to reach you to [protected]@mutualofomaha.com. We look forward to speaking with you.
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