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Mutual of Omaha review: unauthorized charges

M
Author of the complaint
5:35 am EST
Review updated:
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I recently found out that the company United Dtc Insurance Co charged my account for 6 months. They took about $200 in total. When I searched for their contact information, I was surprised that I found nothing. I want money back, and I have no idea how to track these people. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.

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The company left an official comment to this complaint.
52 comments
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F
Jun 27, 2022 1:53 pm EDT

Read books

V
Sep 07, 2017 8:33 am EDT

After reading these comments, I just contacted them and they were very helpful. I have been paying them for a year now.

B
Feb 26, 2018 12:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

WHAT PHONE NUMBER DID YOU USE?

J
Jul 27, 2017 5:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I too have been paying $30 a month for life ins for a long time 3 or 4 years. I called them once and requested a duplicate policy and I'm still waiting. I don't even have a policy number. I bought a $7, 000 life policy which i thought was reasonable. I don't know if i die tomorrow if it will ne paid. I don't need it any more as I'm donating my body to science. But i would like a refund of premiums.

B
Jul 27, 2017 12:53 pm EDT

$143.00 has been taken from my account since March 2016 for a $20, 000 insurance policy. I do not have a policy as yet and do not know how to contact them.. Berta Sullivan

UNITED/DTC DES: INS PREM ID; 319H19JUNE-17INDN:BERTA SULLIVAN CO ID XXXXX22144PPD

B
Jul 07, 2017 11:02 am EDT

I have had a Whole Life policy with United DTC for over 4 1/2 years. I recently realized I have never received a statement. It took 2 days of searching to find out this company is connected to Mutual of Omaha [protected]. I intend to make a complaint with the Nevada Insurance Commissioner since they say they are not required to send statements out unless you request one.

G
Jan 25, 2017 5:33 am EST

This is the payment processing ID for Mutual of Omaha. At some point, every person on here complaining had to agree to automatic bank account debiting for premium payments for an insurance policy. And every single person complaining better do their research before threatening this company. You may have a whole life policy you or someone else took out on you that may have cash value. You may have a term life insurance policy offered by an employer and you may be responsible for part of the premium. Just call Mutual of Omaha and they can give you information including information on how to close your account, if that is what you wish to do.

D
Dec 30, 2016 8:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I did the same and bought my wife insurance through them. But I am paying for the insurance and called to cancel. They said I wouldn't be able to do that only the person that is the insured?. I can't remember who I talked but I forgot to ask her if my wife can call and change the charges to her bank?...
Hope I can get an answer here. So feel free to educate me on this matter.

Dan

D
Nov 19, 2016 12:18 pm EST

I discovered 4 months of unauthorized charges auto debited from my bank account by United/DTC Insurance for $27.00 each. Through this website I gained knowledge of other people with the same situation and several provided a phone number and information that United/DTC is part of Mutual of Omaha. Although I have had several policies for my children for over 20 years with Omaha, I did not authorize a new one in August. I called the number and Omaha was extremely helpful. I had no wait time and they immediately said they will investigate who opened the policy without my authorization. Their records show me calling them in August which I did not. They cancelled the policy and said they would refund my bank account the money. The rep was very helpful and concerned about resolving the error. Thank you for this website and those of you who helped me resolve this problem with the information you shared.

J
Sep 07, 2016 10:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Just spoke to these people- Mutual of Omaha! [protected]) EXTREMELY pleasant, courteous, and helpful! Those of you that are crying about "being ripped off" need to take the time to simply CALL THE NUMBER I've listed. YOU ELECTED TO HAVE THIS INSURANCE! THIS IS NOT A "RIP-OFF" !
J. McNairy

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L
Aug 27, 2016 8:09 am EDT

This is a completely LEGITIMATE company! A completely LEGITIMATE charge! YOU had to have authorized it at some point...Mutual of Omaha has been in business for MORE THAN 100 YEARS!

People please do your homework before making yourselves look silly!

P
Sep 21, 2017 10:59 am EDT
Replying to comment of Lalalana

can you help answer a question i have a couple of policies for myself and significant other then i have this united dtc that comes out of our bank account is that what united dtc is mutual of omaha

C
Jul 28, 2016 11:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am appalled at the sounds of this racket. I certainly do not understand if this is all true, why does a well known company like Mutual of Omaha allow this to continue? I do not have a LARGE account with MofO, but the $15.20 a month is a lot for me to give to something that might never give a benefit to my children. Is there SOMEONE or Some AGENCY that could look into this issue? How about the Insurance Commission? These people could be making a killing from the retired people in this country. It's just plain CRIMINAL!

G
Jun 18, 2016 9:28 am EDT

This scares me. Why would any reputable company do this? the truth is they would not. This is scamming and robbery. I am going to call the insurance commissioner, ( i think that is the right name, i will find out for sure, we all need to do this, and also the better business bureau & the attorney generals office in your state. This is not right, and they need to be held accountable. They charged me 37.43 on june 8 & the correct premium was 22.06 it came out on may 16. If you put it on your credit card instead of your bank card, the credit card companies are much easier to work with than the banks, they will take the charge off immediately and not charge you anything. God bless all you poor people, who are barely making it anyway. Myself included.

E
May 16, 2016 4:40 pm EDT

Call Mutual of Omaha takes about 10 minutes they settle everything nice people call [protected]

C
May 13, 2016 1:27 am EDT

I was told by my bank, suntrust, that they were offering life insurance premium for their customers. They sent a letter with a deadline that I had to return the paperwork by to receive this insurance policy. I am on Medicaid and I was just told that I would no longer qualify for Medicaid because the ins has a cash value of 3000. And Medicaid only allows a person 2000.00 in assets. I am disabled. This is a terrible scam to pull on someone in my situation.

P
Mar 25, 2016 2:12 pm EDT

I have recently discovered that UNITED/DTC INS PREM has been deducting 51.00/month from my bank account. This has been happening on a monthly basis since SEPTEMBER 2015 -MARCH, 2016. I researched UNITED/DTC INS PREM to discover it is part of Mutual of Omaha. I absolutely did not give this company authorization for a bank draft of any amount for anything.. The total that has been deducted has been $351.00--and I demand that this money to be reimbursed to me immediately. How dare anyone draft my account without my permission ! I have never purchased any insurance from Mutual of Omaha. I have stopped any payment going to you effective today and my bank is helping me with the complaint I have made. I intend to take my complaint to the Better Business Bureau as well as our state attorney general if this is not resolved.

Respond ASAP.

Pamela Uzzell

S
Feb 16, 2016 10:01 am EST
Verified customer This comment was posted by a verified customer. Learn more

this is being auto draft every month Shelia Lynn Cason

B
Feb 23, 2016 10:27 am EST
Verified customer This comment was posted by a verified customer. Learn more

I just found out where the mount of 36.50 is coming from through my account. I originally thought it was an item I failed to write in my check book. Today I copied the link ( did a search ) and found out the name of DTC is Omaha Insurance! I became furious! I dialed the number I saw from other comments. I was able to speak to a representative (Tiffany) that told me I had a policy for $5, 000! I screamed and said who in their right mind would purchase a $5000 POLICY FOR 36.50 A MONTH! I requested a copy of the policy intermediately and a refund of the money they had just deducted from my account. I also requested the policy cancelled effective the same day of my call, and I requested an email confirmation of the request. She said she would send me an email, BUT could NOT refund my money. I said OH NO! I will contact my attorney for fraud and get back to her ASAP!
I will do a follow up of the complaint soon. This is crazy, Omaha Insurance is NOT a good company to do business with for ANY amount of coverage!

B
Feb 16, 2016 9:35 am EST

I also had charges just start showing up. and it turns out to be mutual of Omaha. thanks to the other parties that commented, I used one of the phone number listed [protected] and they were more than helpful. I did express concern that the name doesn't show ad mutual of Omaha on the bank drafts and didn't include a phone number as is the norm. The bank couldn't help at all. I haven't recvd anything from Mutual of Omaha, stating I was approved for coverage or even a policy, so I was totally confused. But the reps at MOA were wonderful and took care of everything for me.

O
Jan 28, 2016 11:47 pm EST

to whom it may concern:
I have been monthly to UNITED/DTC since I signed for life insurance. However, I don't have any contact with the
Company. So I would like to update my service, just en case something happens. Please, contact me by phone. My number is [protected]. My email is [email protected]

Thanks for keeping me informed.

Odoine Bernard

G
Jan 26, 2016 12:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I just called the 1-800 number. It is Mutual of Omaha. # is [protected]. The other name is simply the billing sub company. I sure did want to keep it and not lose my life insurance. They explained their set up an who they were and all was correct and legit. This is not a scam company.

G
Jan 26, 2016 12:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This is Mutual of Omaha, Life Insurance. It's the co in which does their billing. So if one has Mutual of Omaha Life Insurance and set their's up to come directly out of their account, so as not to miss a bill/payment, the auto draw shows as United/DTC. Their number is as listed above and your bank should be able to look at the charge reference and tell you what their phone number is. This was a completely legitimate charge on mine. Thank you for the previous one who commented on the name of the company and the person who listed the number to call. Many companies appear to be spawning off their accoutiing services to other sub companies these days.

G
Jan 22, 2016 9:49 am EST

I too have am finding that my bank acct has many different amounts of monies on them and there are more then three at a time every month or sometimes two I have no idea I have tryed to cancel this policy but they just refuse what do I do I want my money back beginning in September 2015

H
Jan 20, 2016 9:30 am EST

I too had concerns but when I called [protected], I learned that this is the premium for a mail order "Guaranteed Issue Life Policy" on my wife. The rep was extremely helpful adn wa able to change the bank from which the draft is processed.

S
Dec 28, 2015 7:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am being scammed from United/DTC Insurance premium which is Mutual of Omaha. They are auto drafting me each month $2.25 which is not much but they have been doing this since Dec. 2014 making a total of $54.00. How did these thieves get my bank account number and the routing number? The point is these thieves are stealing from me and a lot of other people, I really didn't notice this until today, who looks at $2.25 for a transaction ?I called and of course they are not in but I will call tomorrow [protected]. My bank put a stop payment on this charge and all future charges...These thieves have a lot of nerve ...stealing ... they should be put in jail .If I did this I would be prosecuted and put in jail.

A
Nov 16, 2015 5:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

How did you reach them? I've tried endlessly and even emailed on one site from the web. No response...

H
Oct 09, 2018 4:47 pm EDT

3300 Mutual of Omaha Plaza, Omaha NE 68175. [protected]. I suspect people have signed up for this a forgot about it. You have to complete a form & send them a voided check in order to authorize withdrawal from your account. Perhaps you just didn’t recognize the the abbreviation on your bank statement.

S
Nov 16, 2015 4:51 pm EST

Finally found out who these people are! They are Mutual of Omaha and had to search for hours to find something besides emaIl to contact them. The United DTC insurance includes small life insurance policies. I thought I was being ripped off too but it didn't look like the name of the company I bought the insurance from and you have to dig deep to find the Mutual of Omaha connection. I did buy two small 10, 000 policies. Shady way to do business. I am keeping my policies but hopeful that all will go easier when I need the policy.

A
Nov 05, 2015 1:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was told when I registered for Affordable Care that my insurance was with Mutual of Omaha. I cannot find a number at Mutual of Omaha that knows about an association with Affordable Care. I just spoke with an agent who said several companies are giving their phone # as a contact #, when in fact it is not. I do not know my policy number or face value.

A
Oct 30, 2015 1:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been paying monthly to UNITED/DTC/INS PREM/151001/PPD since I signed up for Affordable Care. I was told it would help keep my premium down. It's a term policy, but I have never seen a cover sheet nor do I have account information. I have changed plans within the system, and my new rep is wonderful in helping find things to better my coverage and has caught some significant errors. I was being charged $15.99, and my most recent payment deducted was $19.72. I wish to cancel and receive a refund for the entire shady amount I have paid with no information in writing.

E
Oct 19, 2015 10:31 am EDT

Just like lots of you I didn't know who this company was I search and it is Mutual of Omaha my husband had this policy and he pass away on September 25th of this year, I called Mutual of Omaha and they send me the check in about 8 days which it was very nice this insurance is the best, they are very nice and so easy I never talk to an insurance company this helpful .
THANK YOU MUTUAL OF OMAHA !
Their phone number is [protected]

B
Sep 29, 2015 8:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If an agent is telling you that United of Omaha has the best rates around then that agent either works for them or that agent is clueless.

Their whole life sold direct to consumers is a 2 year waiting period and it is decently priced for someone that has to have a waiting period. But it's still very beatable if you have a clue about the market.

P
Aug 15, 2015 9:53 pm EDT

I had the same problem on my account and when I called the bank they told me it was Mutual of Omaha. Their Telephone number is 402-[protected]

C
Aug 05, 2017 3:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I to was taken for a ride I didn't ask for I am also on a fixed income they have been stealing 347.25 from me for months I want my money back plus overdrafts if anyone can find more info please let me know

H
Jun 04, 2015 2:28 pm EDT

I called [protected]. They were very helpful. United/DTC is part of Mutual of Omaha

L
Mar 29, 2015 12:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

United/DTC has been deducting $69.00 from my checking account monthly. When I tried calling I found it was the wrong number. I had to get the help from my bank to assist with cancelling payment. I had to pay $20.00 to cancel for the year until I can go into the bank and close my account due to my account being compromised by this company, which is a big hassle in itself.

Called [protected]. They were very helpful. United/DTC is part of Mutual of Omaha. Mutual of Omaha has whole life insurance at the lowest rates I have found (I'm an insurance agent). After you buy they solicit another one of their products which may show up on your bank account as United/DTC (Direct To Consumer). Mutual of Omaha may have sent you advertising in the mail. You may have purchased this insurance but forgot. They also have term insurance that goes up every 5 years. Mutual of Omaha is a reputable company, in business for many years. If you call the above number they will help you. You must check your checking/credit accounts every month.

L
Feb 17, 2015 9:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I too was a victim of this scam of an unauthorized charge of $66.00 being automatically deducted from my checking account. I am in the process of disputing this charge with my bank. Unauthorized charges may cause my account to be overdrawn. If that is the case and this is the Mutual of Omaha doing this I'm sending my bank after them. Jerks.

B
Dec 01, 2014 12:15 pm EST

mutual of omaha

B
Dec 01, 2014 12:14 pm EST

phone number is [protected]

M
Oct 21, 2014 11:50 am EDT

I just called
United Life Insurance who is Mutual of Omaha. They do have my policy and are sending me a copy.
The number I called is [protected]

K
Aug 08, 2017 6:39 pm EDT
Replying to comment of MaryVA

Life insurance also.

F
Dec 27, 2017 5:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of MaryVA

Thank You I forgot I signed up for it. Call [protected] and they were very helpful. Now I know where the $55.00 is going.

M
Oct 21, 2014 11:15 am EDT

I have a life insurance policy (Supposedly) with United DTC. I cannot find
a contact for them. I called my bank and they have nothing.
Does anyone have any information as I am paying auto

F
Dec 27, 2017 5:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of MaryVA

United of Omaha Life Insurance Company is licensed nationwide.

L
Sep 09, 2014 3:31 pm EDT

I had the same thing happen. The amount was so close to an actual premium I had authorized, I did not notice for a few months. Had to get a new debit card and will not give out the number to any company in the future. The bank will only refund 90 days worth of charges.

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